Hôtel Ziryab — Hotel in Chefchaouen

I regret choosing Hotel Zyriab for my stay, and the main reason is the appallingly rude receptionist. From the moment I arrived, I was greeted with hostility and an unprofessional attitude that made the entire experience unpleasant.

The receptionist seemed annoyed by even the simplest requests and displayed zero interest in helping. Their dismissive tone and unkind remarks made it clear that guest satisfaction was not a priority. It felt like I was being talked down to rather than treated with respect.

What’s even more disappointing is that when I tried to express my concerns, they showed no remorse or willingness to resolve the situation. This lack of basic hospitality is unacceptable for any hotel.

Save yourself the trouble and avoid this place. There are far better options out there where you’ll actually feel welcome. Hotel Zyriab needs to seriously reconsider how they train their staff and address such blatant...

Worst hotel ive stayed in in my life of traveling - The lock housing was exposed meaning it wasnt difficult to break into our room. - No safety deposit boxes in rooms. - Hot water constantly running out you cant get a hot shower. - No ventilation in bathroom - BEDS were extremely uncomfortable, may as well of slept on the floor- Pillows were solid hurting your neck when you slept. - Room was dust central, dust had settled everywhere and even after us wiping it off with some baby wipes it would re settle. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner. - Bed sheets were filled with dust when we asked Anass if we could have them changed he replied "well the cleaner has finished whos going to do it?" - I have honestly never been anywhere and met such rude two faced staff. Me and my 16 year old daughter were terrified. DO...

My stay at Hotel Zyriab was ruined by the incredibly rude behavior of the receptionist. From the moment I walked in, I was met with an unwelcoming attitude that made me feel like I was a burden rather than a guest.

The receptionist’s tone was sharp, their responses were unhelpful, and they seemed to have no patience for even the simplest questions. Any attempt to get assistance was met with either irritation or outright disregard. It’s shocking to encounter this level of unprofessionalism in a hotel environment.

What’s worse, there was no effort to address the issue when I raised my concerns. This lack of courtesy and customer care is unacceptable and reflects poorly on the management of this establishment.

I would not recommend Hotel Zyriab to anyone. There are plenty of other hotels where guests are treated with respect and kindness—qualities this place...