Mandala — Restaurant in Chefchaouen

The first day i went they weren't open on time. Not a big deal but when I came back, the waitress/cook was by herself. She didn't seem very happy. Seemed annoyed that I want my order taken at her restaurant. I ordered a pizza which wasn't great...the oil they gave me smelled kind of rancid. I order a flan which wasn't great either. They have two different menus with two different prices so I ended up paying more than I thought. The next day I came back because it was close to my hostel. I honestly have no idea what it is with these folks. Literally there was two large empty tables and i was sitting at a table for 2. I ordered a tirumisu and water. The waitress said the table was for eating. I said will I be eating Tirumisu? Basically she was saying I couldn't sit there unless I ordered food a meal. So I said okaaay. Then she asked if I wanted it to go. I took it to go though I wanted to sit and eat. The Tiramisu was great but I ended up have a massive stomach ache after it. No idea what that was about, but I've had my fair share of Tiramasu, and had never had that problem. Personally I wouldn't return but there's a great cafe name Bab Souk where they are very attentive, and the food is great. I think sometimes when people are trying to be too western, they let things go to...

The service was extremely rude and impolite!!! We arrived around 13:00 and asked the waitress whether we could have lunch here. The waitress was very impatient and told us they were closed. We waited outside the restaurant and tried to find the working hours of this restaurant since the waitress refused to answer any questions. At this moment, the waitress came out and told us not to stand outside the restaurant in a very rude way. We asked her why and when they will start to open. The waitress said they don’t speak English. Then we said we can speak French with her. However, she was so agressive and told us that she only speak Arab... however, she told us that they were not open 2 minutes ago in French... how ridiculous it was... it was a very bad experience in Chefchaouen... the people here are so nice and friendly except this...

Marisco en mal estado.

Vamos el 16 de abril de 2019 a comer 2 familias (8 personas) a Pizzeria Mandala en Chefchaouen, dadas las buenas opiniones vistas. Los chicos piden pizzas, tagliateles y pennes y los adultos una ensalada para compartir, tagliateles, pizza y yo unos espaguetis con marisco.

Cierto que en principio es un fallo mío pedir marisco en Chefchaouen, pero tampoco podía imaginar que me sirvieran marisco en mal estado, tanto que me supuso estar con el estómago mal al poco de comer, pasarme toda la noche vomitando, (gracias a que el personal del hotel me ayudó esa noche haciéndome unas cuantas infusiones de manzanilla), y los 2 días siguientes (17 y 18) con una diarrea seria que continúa hoy.

Me acerco a la pizzería a comentarlo, y la chica que me atiende (distinta a la que nos atendió ayer) primero parece que no entiende, pero cuando hago que lo entienda me dice que sus productos son buenos aunque luego se disculpa. Le comento e insisto que no pueden servir esos platos que provocan una seria intoxicación, que puede ser grave en función de la persona que la sufra. Una lástima esto, porque el resto de platos pedidos estaban bien elaborados y ricos de sabor, pero esto de servir marisco en mal estado es imperdonable y totalmente irresponsable.

Como viajamos con niños y la comida marroquí les cuesta comerla, volvemos a comer el día 18, (por mí no volvía, pero es cierto que el resto de los platos estuvieron bien). Yo no como porque continúo con una fuerte diarrea y asco con las comidas, con lo cual me conformo con un vaso de agua.

A la hora de pedir los postres me preguntan en la pizzería y les comento el porqué no he comido ni puedo comer aún, 2 días después del plato de marisco.

La respuesta de la encargada (la misma persona que nos atendió el primer día) fue ni dejarme hablar, negarlo todo diciendo que todos sus productos son frescos (no dice nada de las condiciones de conservación) y ni siquiera una disculpa, aunque no fuese algo previsible por ellos que sirvieran algo en mal estado.

Una respuesta aún más impresentable que todo lo ocurrido anteriormente.

Claramente en este establecimiento, (si desean acercarse de lejos a un estándar de calidad mínima), deberían formar a sus empleados en una correcta atención al cliente, algo que quizás sea inalcanzable para ellos visto lo ocurrido. Mucho les queda...