Hôtel Lawrence D'arabie — Hotel in Marrakesh Prefecture

MONEY STOLEN FROM MY WALLET!!

This incident took place on 1st of April 2025 and occurred between 07:30 to 09:00 when I came downstairs for breakfast. Someone went to my room, probably room service and 300 Moroccan Dirham was missing from my wallet which is about 30 Euros.

Normally when you come downstairs for breakfast they tick your room number and the staff members must have communicated between themselves about whose room's currently empty. I'm 100% sure, theft took place between 07:30 to 09:00 because I had counted my money before I left for breakfast. When I came back and checked my wallet 200 bill and 100 bill was missing.

I went to the reception and asked about the CCTV footage between these times but both the receptionist at present kept on saying I must have mis counted the money. They even tried to divert the situation by saying where you went yesterday and may be you might have overspend and wasn't aware of it.

One of the receptionist said this was the first time this incident took place. He was obviously lying because upon reading negative review about this hotel other people also had money stolen from their wallet.

Furthermore, after telling them I took money out from the ATM in front of the hotel last night and haven't over spend. The skinny, tall receptionist kept accusing me by saying lying about this is an insult to them. He was trying to scare me by threatening me but I angrily answered him back by saying is this how you treat your customers? I then told him show me the cctv footage and we'll talk abt it.

Shortly the room service lady came to join us upon asked. She laughing about it and said something to one of the receptionist in their language. As soon as they communicated, the chubby receptionist said may be the cctv is not working in a sarcastic way. I could tell by his face expression that he was lying about it and was trying to protect the room service lady. It was pointless speaking to these thieves so I requested to speak with a manager.

When I spoke to the manager he said he is the reception manger. It felt like he was checking the cctv footage, upon asking him about the footage he said its the building manager that has access to this footage and is currently on leave.

All these staff members are running a scam here. They haven't even shown me the cctv footage. It clearly shows these guys are lying thieves and all the staff members are covering each...

Good

Hotel well located, safe and quiet surrounding.

2 bedroom apartment has a lot of space for up to 4 people and also has a small kitchen and reasonable sitting room with TV (not tested)

Beds were very comfortable and clean.

Very clean beds, towels and bathroom.

Wifi included in the room price.

A very good moroccan tea and good selection of tasty coffee available for breakfast.

A very good and well-priced restaurant which is part of the hotel but also available for walks in from the streat.

Friendly staff.

Not so good

The hotel room makes a neglected impression - sofa and pillows in seating room were faded and stained

The room made a dusty and stale impression, especially that windows were dirty – this also applies for lobby.

Wifi reception in the room on 2nd floor was only in certain spots with mobile phone tilted in certain way, connection was weak so that it was impossible to make e.g. whatsapp call from the room.

Monotonous menu for breakfast with very limited options – mainly pancakes. Almost no vegetables or meat.

Understanding problems with the staff – problems to get e.g. toilett paper. Another story - 1 day we had 2 towels in the room. 2 day – first cleaning, one towel has been exchanged, second gone missing. Got promised at reception that it will be delivered shortly. Come back – no cleaning done, second towel gone. Reception promised to deliver shortly, never happened. Needed to chace cleaning lady through floors to get towels. Another guests...

We stayed here for two nights and it was honestly the worst hotel stay we’ve ever had. I’m shocked that this place is even listed on booking platforms.

Let’s start with the receptionist, Soukaina, who tried to scam us right at check-in. She claimed the card machine wasn’t working and insisted on cash. When we pushed to try it anyway, it “magically” worked—but she overcharged us €77.22 instead of the listed €75.00. When we asked about it, she told us to "contact our bank." Completely unprofessional and unacceptable.

The room was filthy. Hair all over the bedroom floor. Balcony covered in cigarette butts. The overhead showerhead was disgusting and visibly clogged with limescale. On the second day, housekeeping had made the beds poorly and even worse—left our balcony door wide open (our room was on the first floor!) and it couldn’t even be properly closed.

Every evening there’s loud live music downstairs, which might be nice for some, but not when your room has zero soundproofing and you’re trying to sleep. This is NOT mentioned anywhere when booking.

And the breakfast? Absolutely revolting. The food-warming equipment had visible mold. Even more shocking, two birds were flying freely inside the breakfast area, literally pecking at the bread in the basket. Total health hazard.

Do yourself a favor—don’t stay here. And if Booking.com is reading this: this property should be immediately reviewed...