Esperado Lake View Hotel — Hotel in Yangon

We stayed here in two phases. First 3 nights on the 5th floor, lake facing with balcony and the room and the view from the balcony was very good. Food is of medium quality; we had rice and fish for dinner; breakfast up to 10am buffet was better. Next we spent one night. We were put in a 4th floor room with balcony but visibility of the Swedagon Pagoda was blocked by foilages.In this room the AC was not functioning and the room became unbearably hot and sleeping was not possible at night. The technician visited twice with no improvement, finally admitting that the AC in this room did have a problem earlier and cannot be rectified now. They proposed to shift us to a different room. We had unpacked by then. Still we agreed if they moved us to a higher floor. This we were told was not possible as all rooms were occupied. Finally had to settle for a 3rd floor room, where they said the AC was working good. We hurriedly packed up. It was midnight. At the door of the 3rd floor room, we were kept waiting for 25 minutes while the bellboy went to fetch the electronic key. The room was not even fully ready except that the beds were made. We spent the night there. The next day began late for us as we had had our sleep disturbed. For breakfast we managed with leftovers though we turned up before 10am. This is the night of 31st Dec 2019. Our request for complimentary water bottles went unheeded from the morning and provided to us when we were checking out. No concession was given by the hotel for failing to provide the room as originally assured. Though the location had an advantage, it is better to avoid such places where services are erratic and rooms are unsatisfactory. Otherwise these points should be sorted out...

From the moment I arrived in Room 4016 at Esperado Lake View Hotel Yangon, I knew I was in for something special. This hotel exceeded all my expectations in every possible way.||The staff at the reception was incredibly warm and welcoming, offering impeccable service with genuine smiles. Check-in was smooth and efficient, and I was personally guided to my room a thoughtful touch that immediately made me feel like a valued guest.||The room itself was spotless, beautifully designed, and offered all the modern comforts you a expect from a luxury stay. The bed was plush and inviting, the linens crisp, and the view from the window? Absolutely breathtaking a perfect start and end to each day.||Every detail, from the ambient lighting to the high-end toiletries, felt carefully curated.||Dining at the hotel was a highlight.||The breakfast buffet had beautiful variety's. Dinner was equally fantastic, with a menu that catered to both local tastes and||international favorites. Above all,||Amazing hospitality from hotel staff. They are simply amazing. Staff at the reception was very helpful. The two ladies evey morning at the reception was very helpful. They simply pleased your request. Definitely I will recommend this hotel to everyone. A beautiful hotel to stay with beautiful location and...

I stayed at this hotel for 3 days from October 18th to 21st. Record only facts. Please refer to it. Due to poor internet connection in Myanmar, duplicate reservations were made. I requested confirmation while checking in at the reception, but it was not handed over or processed. The next day, I went to the reception again and spoke to the staff, and they responded that the hotel could not handle it. Even if I wanted to talk to the Agoda office, I was told that I couldn't because international call charges were charged. I tried to contact the hotel by calling the Agoda office with difficulty, but the hotel's marketing team did not answer the phone often. After a difficult call, Agoda said they would cancel the duplicate reservation, but the hotel also requested cancellation of the first reservation, which was reserved at a low price. The hotel does nothing to help guests. I've been to many hotels, but this was the first time I found one in such a mess. There are usually 4 to 5 employees at the reception, but the male employees at manager level are passive. Why? Were you trained like that? Not only I, but I saw other customers complaining as well. The soundproofing is also terrible. Never go to this hotel. You...