IKEA Amsterdam — Hotel in Amsterdam

I hope this message reaches someone who can understand the depth of frustration and disappointment I feel regarding my recent experience with your company. Five weeks ago, I placed an order for a couch, expecting the seamless service Ikea is known for. Unfortunately, what followed was a string of incompetence and disregard for customer satisfaction that has left me seething.

The first delivery arrived without the elevator I had explicitly requested, resulting in a blame game where your team conveniently shifted responsibility onto me for not ensuring the items would fit the stairs. Let me clarify: without the unnecessary packaging, they would have fit perfectly. It's disheartening to see your team deflecting accountability instead of owning up to mistakes.

I reluctantly paid for the elevator and rescheduled delivery for the following week, only to face the same issue once again. The elevator was missing from the order, highlighting a glaring flaw in your system. Despite your team acknowledging the error, nothing changed, and I was left waiting yet again.

Subsequent attempts to schedule deliveries were equally frustrating, with the elevator missing from the order each time. It's mind-boggling how a company as large and reputed as Ikea can't seem to get such basic details right. The lack of coordination and communication between Ikea and the delivery company is appalling.

I demanded a refund for the delivery and service fees, but alas, I am still waiting for a response. It's clear that customer satisfaction is not a priority for your company, and frankly, it's unacceptable.

As someone who has been a loyal customer of Ikea in multiple countries, I am deeply disappointed by the level of service I have received here in the Netherlands. Rest assured, I will not hesitate to share my experience with others, warning them of the unreliability and incompetence they can expect from your company.

I urge you to take immediate action to rectify these issues and restore faith in your brand. Otherwise, you risk losing not just one customer, but many who value reliability and...

(Since we cannot send an email to IKEA NL directly) I would like to formally tell you that your service and what you have put us through for ordering literally 4 items is outrageous and beyond unprofessional. We have been trying to order these items for the past week: the website didn’t work, even when we tried 3 different credit cards (including the one I paid with a few days ago at one of your stores), even when we called the customer service 3 times to help us, and even when we tried again day after day, someone even told us that “this is way too complicated “and she didn’t help us. Yesterday we tried to order these items again for 2.5 hours, and even after several calls and explanation and waste of our time, we tried again to order these. Finally, one of your colleagues, who was really nice and helpful, helped us with finally ordering the items. We received the confirmation email and invoice, yet we get a call today, again, stating that there is a problem with our order and that I have to prove that I paid for the items for which I literally received your invoice less than 12 hours ago. Now we have been put on hold for about 30 minutes, waiting, and yet again wasting our time. We put the phone down, and called again, and another colleague of yours picked up, who was yet again really nice and telling us that there is no problem with our order. So, the fact that ordering and delivering items from one of the, if not the biggest, furniture stores, is this problematic and takes more time than finding and apartment in Amsterdam, which I thought was the most time consuming thing in the world (it seems like I was wrong) is...

This is one of the most unreliable IKEA store in netherlands. I have placed in store order items worth more than 3000 euro to deliver 2 weeks later. Then I got a sms before delivery date for delivery time. But then IKEA dropped the bomb. Just before one hour of actual delivery, they have cancelled the delivery and rebooked 1 week later. I went to the store and talked to store manager but he did not know the reason for rebooking and cancellation. They all know the reason and was just trying to avoid me. Since i was not satisfied with their response and i was not sure whether even after 1 week, they will deliver, i have cancelled the whole order. I tell you why they behave like this now. The IKEA is going down in terms of quality and service day by day. They have closed assembly service already, their delivery service is already in not good state as their main delivery partner license got revoked and they have already reduced their working hours.

IKEA was a complete disappointment to me and I hope they continue to lose more money. Their last minute cancellation has thrown my lot of plans and have to rebook assembly services. I will buy from any store but no more from IKEA. Tell you one more thing, their system could not process refund of 3000 euro and they have given me cash of that amount. Last couple of weeks was a complete eye opener for me towards IKEA. My recommendation, buy from IKEA only if you can assemble yourself, have right tools and manage delivery by yourself as IKEA would give you only...