IKEA Restaurant Amsterdam — Restaurant in Amsterdam

Today I had a really bad experice and I am really frustrated because sometimes I only come to the store for the food. I am a vegetarian, and also a Swede, so however silly it sounds I come here for a piece of home. However, with a recent menu change I was not allowed to get the vegetarian meatballs as a classic dish with mashed potatos. The staff said I needed to get the new tex-mex style or nothing at all. I don’t understand why I couldn’t be accomondated, especially since the same dish is being served with real meatballs and the only thing they had to do was swap them for the vegetarian ones. I offered to pay whatever extra this might cost but they refused to do it. Again, I don’t understand why I was refused as substitutions when it’s for example fries instead of mashed potatoes. Overall I found the staff very hostile and unwilling to listen to me, I love IKEA but this was...

I’m specifically reviewing the returning services. The amount of time it takes to return something is way too long. Several times I even decided to leave the store as it was taking too long, especially when returning cheap items.

You need to work on your expectations management and time management. The time I got my waiting ticket said 11:16 on July 27th 2024. The screen said that it would take 2-5 minutes. I thought that I would be leaving the store in a few minutes, great.

But that was not the case. After 45 minutes of waiting, I decided that I waited long enough. This is a very bad experience, and again it wasn’t the first time this happened.

Start improving your returning processes, because you may lose customers...

Out of all the ikea restaurants this is definitely the worst. It seems that the staff simply stop replenishing the coffee machines and put an out of order sign at around 10am. The meatballs are good, everything else is not really properly restock. Staff looked like they were forced to work there. Every other ikea has creamers for free, here they charge 0.50 cents each. Seems like the Amsterdam way of doing things. Delft, Haarlem and Barendrecht seem to attract more people and have great staff...