Hotel Levell — Hotel in Amsterdam

We made the booking online and we arrived around 23.00. My first impression was bad as the staff at the reception was not really friendly and checking in took a while. Also, there are some weird signs around like nitrous oxide (laughing gas) is not allowed -obviously?-. It makes me thinking what actually happened there 🤭 Maybe it's standard for Amsterdam hotels?🤔 Furthermore, it says everywhere "do not smoke" and although we were given a paper that says so, the staff reminded again just before we went to our room: do not smoke! We are not smokers but we found it over the top! Like you spent so much time to write such warnings around but the important info such as check-in check-out times, internet password etc. are less visible, if they are visible.

The room is dirty and dusty. Heavy dark colored curtains are full of dust, top of the desks are covered with unknown sticky fluids (I want to assume drinks...), see photos. On the bed, there is no cover and it is full of weird dark spots, see photos. It did not smell fresh/clean either. The pillows are the smallest and the least comfortable pillows so far I have ever seen. I have been in multiple cheap and expensive hotels, and even the chepaer hostels had better pillows. The place for the towels at toilet is weird. Who puts towels on a shelf just above the toilet? That space is designed for air freshener or candles etc, not towels. It is not sanitary. Also, you should not put the towel which is designed to put on the floor (aka feet towel), on the towel rack. Moreover, the number of big towels are not enough for 2 people. Similarly, there is only 1 (one!!!) small soap for 2 people, shampoos etc also barely enough for 1 person, and no paper towel etc in the room. Nevertheless, they were bad in quality anyway. There were toothpaste stains and some other stains on the mirror and the wall. Folding the tip of toilet paper in a fancy triangle shape unfortunately does not fix hygene problems...Moreover, the minibar was empty and again dirty...Doorhands and mirrors you can see fingerprints, dust, random stains...Such a hotel

Also, very boring hotel, the lobby has no ambiance and no decoration no theme...It can be the most bland hotel in Amsterdam...

Overall dusty and dirty. After I read the nice comments here, I was expecting more from this place. I would give 1 star but during checkout, the receptionist was really nice and apologized for the problems that I briefly mentioned. So I give 2 stars. This place has an amazing location and big potential, but it seems like you need...

I've have been staying for the last 17 weeks at the Levell hotel, generally 2 or sometimes 3 nights. Located near metro station Bullewijk (take exit Bullewijkpad). For me it's ideally located really close to my place of work. Sadly there are few options for evening dining in the immediate vicinity, especially when staying Sunday-Monday. But at the Arena, just 1 metro stop away there is a big variety on restaurants to be found. The check-in team is always very friendly and accommodating. I generally get my preferred, one of the ground floor rooms, when available. The room interiors could do with an update, but that's just my personal taste. The rooms are spacious and in general clean. Bathrooms are usually equipped with big walk-in showers and comfortable water pressure and temperature (the smaller showers overflow very easily). Shaving is a challenge, because the lighting is very complimentary. 😉 and the mirror is 'far away'. The daily room service wasn't covered for a 100% at some stays. I appreciate the explanation I receive and I know it's expected from a hotel service, but not a big issue. As I'm overall satisfied with the service. TV stations are limited and mostly only Dutch and German channels, I do miss the British TV channels. Room climate and temperature is easily adjusted to ones liking. The breakfast team in the restaurant and kitchen is always very friendly. The buffet is well presented and the price - quality balance is excellent! I can only recommend it. There's just one downside and that is the 'new and improved, less waste' dispensers for marmelade, chocolate hazelnut paste or honey. Please change this system! It's absolutely not user-friendly or hygienic for guests nor staff, it's a messy non-working system, It sprays in all directions and you have to be careful to not get it on your clothes. Please change this! The early morning reception team and check-out team was - contrary to the check-in team - extremely moody, unfriendly and -in my opinion- not showing any understanding of the meaning of hospitality. I don't need an American style overdone enthusiasm, but a little recognition or just a good morning suffices! After discussing this with other hotel staff members, I recently noticed a positive change in attitude on this early morning team. Keep it up and make your guests feel welcome. Overall I'm very satisfied with the Levell and I recommend it for business - and probably also for tourist stay overs, I can imagine, as Amsterdam center is only 20...

REALLY BAD SERVICE!

I have never gotten this bad service at a hotel, and I travel alot. I usually don’t even bother to leave negative feedback but this one I had to.

I don’t have anything to complain about the rooms or location. Does where 3/5 but the service was 0/5.

We reached the hotel early and already knew that we wont be allowed to do early check-in for free which we understood fully. The check-in was at 15 and my family contacted the reception at 14.55 to start the check-in process. They were told that for the 5mins they will need to pay 10€. Really made me wonder, it will take atleast 5 mins to get the checkin process done and then reach the room.

Then we asked for a iron and a board and we were told that yes we can get it for you. I waited for 20-25mins and called again. Another person answered and told we need to collect the those things from the reception. Keep in mind, we were on the 7th floor, in the other building and getting ready. I told the reception that I was not told this to which they answer, well another guest took it now, so you will have to wait for 30mins, eventhough I had asked about it before the other guests.

Third, after the first day one of the person who was travelling with us got hurt badly and was taken to the hospital. He was released but the doctor told us that he needs to fully rest the next day, so not much moving. We had paid for breakfast already and that is when I callee the reception if they could provide room service or if we could bring something small to the rooms. We were denied and was told that the person has to come downstairs. After going back and forth for awhile, i asked for a refund and wanted it in writing that they are forcing a person who needs bed rest to come downstairs. I even told them that I can bring everything downstairs once finnished. Everything was a no but then after asking for a compensation, they said yes. But still the reception said “yes please bring everything at 11 (in 1h) and no other guest is allowed to take food to rooms” which i replied to “well i assume no other guest was in the hospital last night” to which the reception says “well no other guest knows about that”. Really? This is how you treat guests? If another guest would have asked, you could have let them know, I doubt it, that anyone would be against it. I felt really bad staying at the hotel and would not suggest anyone to stay there.

They are not ready to help out when...