Hotel Carlton Mill — Hotel in Christchurch

One thing that really stands out at this place is the warm, friendly and helpful nature of the staff. I was traveling with a cranky three year old that had been flying all morning and the staff went out of their way to ensure we were comfortable and that my daughter and I were happy. Monica was especially helpful. Don’t let the outdoor appearance fool you. Once you step inside your room it’s wonderful, spacious and comfortable. The bathrooms are huge. The bed is comfortable. Don’t know about other reviews of traffic noise. Did not experience any of this. It’s close to everything you want to see also. You can cross the rd, walk through Hagley Park and visit the Canterbury Museum and many other places. Will definitely...

No aircon in the room, the carpet had an awful smell. Lack of privacy as you share a balcony with your neighbour and can hear almost everything through the thin walls. We stayed on the top floor and had to carry all our suitcases to the top as there aren’t any lifts in the facility. At 2 in the morning we were awaken by the guests down the corridor who had gotten into an argument and proceeded to kick the doors and screaming profanities. We were scared as well as our little one who was too scared to go back to sleep. When we rang after hours reception they were less than helpful and told us to call the police if we were scared. Needless to say none of us got any sleep that night....

Very short, We had booked in for 3 nights and shown a room on the 3rd floor where we had to carry our bags up the 3 flights of stairs. On inspection we were very disgusted at the cleanliness of the room. Firstly the door to the bathroom just about came of it's slider. secondly the toilet was soiled and the inner surround was moldy. Thirdly the shower tiles were ingrained with orange bacteria. The young lady in the reception was very helpful and we felt so sorry for her. We declined her offer of another room and asked for our money back. We certainly would not recommend this...