The Mayfair — Hotel in Christchurch

The Mayflower Hotel in Christchurch depicts itself as a so called luxury accommodation. While the accommodations themselves were generally nice, clean and comfortable, they were completely overshadowed by my unacceptable experience at breakfast. ||||On my first morning, staff seated me at a booth marked “reserved.” The food was disappointing — the toast tasted frozen, my cappuccino tasted like hot water with a hint of coffee and sugar— yet I paid over $30 for this breakfast.||||The next morning I arrived at breakfast and was greeted by a different staff member. This girl told me I could “sit anywhere I like.” So, since I was told to seat myself I returned to the same booth I had been given the day before. Suddenly, I was told I could not sit there, as it was “reserved for four.” I explained to her that I was a hotel guest thinking this would defuse the situation. Nope. It only escalated it. Instead, I she insist I leave and go to a corner table — humiliating, especially after I explained I sat in the same place the day before. To note: the booth had a reserved sign the day before. ||||This confrontation happened while I was on a VERY important business phone call with the United States regarding a situation which needed my immediate attention. This whole melodrama played out in front of my business contact. I was embarrassed! I travel full time for a living and never encountered such pettiness in my extensive trips around the world. ||||I left the restaurant holding back tears! I had to call my contact back to explain why I had to hang up quickly. The staff’s behaviour embarrassed me in front of this person, disrupted the call, and cost me both time, money and dignity. Furthermore it got my day off to a very bad start!||||The treatment felt discriminatory. As a solo female traveler and a foreign guest, I was made to feel unwelcome and dismissed. I strongly believe if I had been a man, no one would have objected to where I sat.||||The front desk later offered me “another table” in the corner and removed one meal from my bill, but that token gesture did nothing to address the larger issue: poor guest service! ||||The accommodations may be fine, but the restaurant experience is inseparable from the hotel — and the way I was treated left me feeling completely violated as a guest. I cannot recommend this hotel, especially to solo travellers and especially to...

We had a rough start and I was incredibly tired and over the day after the long drive so not a great. They fixed it up and things went on normally for the remainder of the stay. I’m used to impressive hotels around the world and this place does a reasonably job but you have to put the boutique in there and then you appreciate the place for what it is. Rooms are nice and fresh and the bed was comfortable. Bathroom was good Room amenities were good. The hotel has a modern feel and honestly they have gone more in the dark tones so it looks a bit like something out a Daniel Craig James Bond movie outside the room. I would likely stay there again as the location although a bit tight for parking on the street it’s not far from anything on foot. People were friendly. There was one red flag in which someone opened my door with I’m assuming another guest, that was not well received and I believe to be an isolated incident, considering I was on a conference call very bad. The difference between high class hotels and average is knowing when rooms are occupied and double checking everything is on the money.

Overall it was fine and as I said likely stay there again. I note without asking the hotel made some thoughtful changes without me knowing, I did not expect it. It’s hard because the previous hotel was a fairly upmarket hotel and it was less relaxing than this one so I think this hotel will improve and this was isolated. Not the hotels problem but the horrible person that was next door drove me insane slamming every single door they opened.

It’s good and I’d give it a go but it’s not a traditional 5 star so do not go in expecting the ritz it’s boutique and...

My partner and I recently had the pleasure of staying at The Mayfair twice during our trip to the South Island of New Zealand, once at the beginning and again at the end of our journey. This hotel is absolutely a gem!

The property is new, which is always a plus, and the rooms are spacious and equipped with comfy beds and a kitchenette, making it perfect for both short and extended stays. The amenities were modern and well-maintained, contributing to a very pleasant experience.

What truly made our stay exceptional was the friendly staff. I want to give a special shoutout to Zoila, who was incredibly sweet and welcoming. Her warm demeanor made us feel right at home. When we returned for our second stay, it felt like we were coming back to a familiar place, and the warm welcome we received made all the difference.

Overall, we highly recommend The Mayfair for anyone visiting Christchurch. The combination of comfort, convenience, and outstanding service makes it a standout choice. We can’t...