Brentwood Hotel — Hotel in North Island

The Brentwood Hotel is a really hard one to score out of 5.

Let's start with the Staff and by saying they are excellent. Everybody from the Front Desk, the Cleaners, Restaurant Staff, to the Shuttle Drivers were all very friendly and excellent. The Brentwood seems lucky to have such an excellent team propping up what is unfortunately a very dated and run down Hotel.

I have stayed at the Brentwood for work, many times over the years. It's location made it the only logical choice until the Rydges opened up right next to the Airport Terminal. This was my first visit in over 3 years, and I had hoped maybe some improvements had been made to the rooms, especially the bathrooms which were always terribly rundown. I chose the Brentwood this time around as they offer up to a weeks free parking, and a Free Airport Shuttle all included in the room price, which at $179.00 was still a little steep, but I hoped that meant maybe the rooms had been spruced up.

I arrived around 3pm and was Checked In and given extremely good directions to my room, where to park, how the Airport Shuttle worked, Restaurant Hours ect. A good start for sure. I drove around and found a Car Park directly outside my Room, which meant I was able to lug the suitcases inside really easily.

Room was exactly the same as how they looked 10 years ago, apart from maybe a change of bedspread. Bathroom was horribly dated, and rather dirty, with hair and mold everywhere. Shower was appalling, with just a dribble of pressure, and needing to constantly adjust as it was too hot or too cold.

It must be said, the bed was extremely comfortable, and despite some banging around in the next room early on in the night, there was not a lot of noise disrupting my sleep. The Restaurant was also excellent, with good quality meals at really decent prices.

Brentwood does well on its Sleep Quality, it's Staff, the Restaurant, and also it's Airport Parking/Shuttle offer. Unfortunately it is way behind in every other area. The rooms need attention, especially the bathroom with those horrid showers. Cleanliness needs to be improved, and also some general maintenance ect.. with broken handles ect. At $179.00 for the night, I thought this was too overpriced considering a far superior Hotel in the city, once taking into account the Hotel Parking and Parking at the Airport, actually came out to be cheaper then the Brentwood.

The place is crying out for some money to be spent on it, and it's location is perfect, there is plenty of room and scope to make this a brilliant, desirable and trendy place to stay.

I cannot say I would return at that Price Point. If it were cheaper I may consider, given I slept well and the Staff...

Well this is a first, I've never given a review, but this place needs to up their game. Reception greeting wasn't very welcoming, arrived around 6pm, blonde lady behind Reception desk was almost annoyed I asked her questions about their buffets services. Was told to go and ask the kitchen. Not what you wanted to hear when u spent 6 hours travelling. Got to our room, this didn't have a toast maker for breakfast, rung reception that took at least 40 seconds to answer, got the same receptionist (could tell by her tone) who told me to go ask the kitchen/restaurant if they could sort this. Rooms are dated windows drafty, my mattress needed to be changed obviously a seat option for guests as well as a bed so it was uneven and felt like I was gonna roll out of bed. Managed to get another receptionist who was very helpful and booked us in for the following night in the buffet. Unfortunately, this was very disappointing with only ONE choice of meat, red cabbage, small roasted potatoes, lentil (?) Potato bake and salad. NO DESSERTS our group felt they were left ripped off being at a cost of $29.95 each. One positive thing was the cleaning staff they were amazing, friendly, helpful and smiling. BUT their uniforms and appearance could do with some TLC....they deserve it. Not sure we will be back. But if we are we hope that the above mentioned will have some...

REVIEW RANGER RATING = 3/5

Location = Excellent 5/5(very near to airport) Parking = Good 4/5

Comfort of room = Average 3/5- except the comfortable bed, nothing that stood out, The thermostat kept making heavy noise all night(very old style) Hotel room is not insulated enough for sound and being a airport hotel- it was super noisy and guests/staff walking in all night banging doors in the hall way.

Lounge Bar = Poor - 1/5 -Disappointed with the service and attitude of the bar man.was served a flat draft beer.

Quality of Breakfast = Average 3/5, even after taking cooked breakfast, no omellete was offered or mentioned.

Front Office Service = Excellent 5/5, Very good and humble. Nice team we were served by two and well attentive to our needs.

Cooked Buffet Breakfast = Average 3/5- Very basic buffet, do not expect anything fancy.

Overall- Recommend this hotel due to close proximity to the airport and a quick stayover. i still liked the old looking rooms but had a very poor sleep all night due to super noisy...