Emerald Spa Motor Inn — Hotel in North Island

This was our next stop after Auckland and stayed here for 3 nights. The Inn is located just about 1km from the city centre. It consist of various two storey blocks. There are adequate open air car park for the tenants. There is a outdoor pool. The hotel staff are very friendly and helpful. ||We booked 1 bedroom platinum accommodation. There is a full size spa in the bathroom, but we didn’t have the chance to use it. The kitchen and lounge is a combined area. There is electric hotplate in the kitchen. There are enough pots, pans and utensils for cooking or heating up take away food. However, the there is no rangehood to get the fumes and smell of cooking out of the room. This was a bit stressful for us, as the hotel threatened to charge cleaning cost if there is residual smell in the room. The only other issue with this hotel is that there is no lift. Hence it will be difficult for those with disability, unless they book...

The place is neat and clean. There are bathtubs (spas) in the rooms so it is very convenient to relax wholly at the end of the day. It also hosts a laundry possibility as well as a gym, which is more like a small room with some weight lifting apparel.

The location is a bit off of the centre and all the tourist services, but there is one great restaurant (Urbano) near as well as a large convenient store. Location is not a problem if you are by car, but we were by foot/public so some extra effort was required. The kitchenette offers a burner, but there is no air intake above it so you can't actually cook any meat on it easily.

The staff is nice and helpful as per the New Zealand way. Rooms are serviced if necessary, meaning they try to avoid waste by not making your bed if there are items on it, or not washing your towel if it's not on the floor. This was a nice addition since we appreciate...

Very clean and tidy one bedroom apartment with very comfy beds. Central to all the popular tourist attractions in Rotorua and friendly reception staff. Pay TV was a nice extra and free parking appreciated!

We stayed on a second level apartment and it is EXTREMELY wet and slippery when it rains. I'm 21 weeks pregnant and completely slipped over walking (very carefully mind you) to our apartment door, and so did my husband whilst carrying our toddler up the stairs. There is no shelter at all to stop the rain from these walkways. A recipe for disaster in our opinion and very easy for someone to get hurt in wet weather. The other negative was that the spa was dirty on arrival and when we turned the jets on that night, it was obvious it had not been used for ages. Lots of black bits and pieces come out into the water.

We would stay again however only in a room on the...