Palm Court Rotorua — Hotel in North Island

Baby-Unfriendly Accomodation. Would NEVER stay here again - ||||We were visiting with a group of friends (a couple with a 6-month old baby) and were horridly asked to leave this accomodation over a soiled bedsheet. ||||My friend’s baby had by accident soiled a bedsheet (with a small stool leakage from her nappy) on our first night of accomodation here. The mother asked at reception (met by EDITH YAN- the owner of the property) if she could have the sheets changed. Immediately, Edith expressed anger and responded with NO and that they were required to clean sheets. Upon questioning Edith regarding how to do this (i.e laundry facility, products, place to hang for drying), she was met with deterring and incomplete answers with a growing frustrated demeanour. ||||Upon hearing this escalation of a somewhat straightforward task, my friend’s husband became involved to assist with finding the correct solution. Edith then began hurling personal remarks about my friends parenting capabilities with “you should take better care of your baby” and “ you should know better to take ALL precautions when travelling”. She refused to change the sheets and heatedly walked off from the situation. Having their integrity questioned and such personal attacks, my friend’s husband then followed her to which Edith locked her reception door on him and said she will call the police. My friend knocked on the door (agreed with some frustration at this point) to which Edith left and did not respond. ||||Given this couple are both doctors, they are well aware what is required to look after a baby and unfortunately accidents like this do happen. My friends did clean the sheets as a result. However, Edith and her husband Yue came back about an hour later to say my friends must leave immediately and she has called the police because she believed they were being aggressive towards her and were demanding for the sheets to be changed. ||||We were taken aback and I tried to rationalise but this was futile. We packed our things and I requested a refund as we were supposed to be there for another 3 nights. Edith REFUSED to give me a refund for my friends room for those 3 nights and only offered one for the other room we had booked.||||Given such a small accident, NEVER have we been kicked out of any accomodation and this was a situation that escalated unnecessarily with a lack of compassion and understanding. We will never stay here again and DO NOT recommend this accomodation in Rotorua (especially if you...

Baby-Unfriendly Accomodation. Would NEVER stay here again -

We were visiting with a group of friends (a couple with a 6-month old baby) and were horridly asked to leave this accomodation over a soiled bedsheet.

My friend’s baby had by accident soiled a bedsheet (with a small stool leakage from her nappy) on our first night of accomodation here. The mother asked at reception (met by EDITH YAN- the owner of the property) if she could have the sheets changed. Immediately, Edith expressed anger and responded with NO and that they were required to clean sheets. Upon questioning Edith regarding how to do this (i.e laundry facility, products, place to hang for drying), she was met with deterring and incomplete answers with a growing frustrated demeanour.

Upon hearing this escalation of a somewhat straightforward task, my friend’s husband became involved to assist with finding the correct solution. Edith then began hurling personal remarks about my friends parenting capabilities with “you should take better care of your baby” and “ you should know better to take ALL precautions when travelling”. She refused to change the sheets and heatedly walked off from the situation. Having their integrity questioned and such personal attacks, my friend’s husband then followed her to which Edith locked her reception door on him and said she will call the police. My friend knocked on the door (agreed with some frustration at this point) to which Edith left and did not respond.

Given this couple are both doctors, they are well aware what is required to look after a baby and unfortunately accidents like this do happen. My friends did clean the sheets as a result. However, Edith and her husband Yue came back about an hour later to say my friends must leave immediately and she has called the police because she believed they were being aggressive towards her and were demanding for the sheets to be changed.

We were taken aback and I tried to rationalise but this was futile. We packed our things and I requested a refund as we were supposed to be there for another 3 nights. Edith REFUSED to give me a refund for my friends room for those 3 nights and only offered one for the other room we had booked.

Given such a small accident, NEVER have we been kicked out of any accomodation and this was a situation that escalated unnecessarily with a lack of compassion and understanding. We will never stay here again and DO NOT recommend this accomodation in Rotorua (especially if you...

A shocking experience at this motel. 23/3/2024 First impressions were of a very unloved property outside. Entered the room and was surprised to find NO shower just a shower head over the spa. Unsure how this would work. Noticed grubby kick marks on the spa surround and a filthy ring on the floor of the spa. This was not a "Rotorua" issue, knowing that properties often have sulphurous residue. A two seater recliner was so filthy we discussed using a towel to drape over it before we sat. On checking the bedding, I found a top, dress pillow stacked against the fresh white pillow. It had dribble marks all over it.

When putting the jug on for an afternoon cuppa my eye caught drip marks on the floor of the kitchenette. This worried me. I took a cloth from the bathroom (yes. I could have used the kitchen cloth but I went with my gut instinct) wet the corner and applied a tiny amount of dishwash... I never dreamed that the result could be so bad. The cloth was unrecognisable.

I went straight to the office with the cloth and the pillow, I wanted to discuss the shock I was in. This was at 5.15pm. Having checked in at 2.30pm and then explored the city. Door was locked. Lights were off. A man pulled into the carpark as I tried to decide what to do. He called to me I asked "Are you the manager or the owner?" He was the owner. I came into the office and showed him the pillowcase and then the cloth. His wife had now entered the office. He was very apologetic that I was upset with the hygiene issues.

His wife? Went OFF at me for using the wrong cloth on the floor. This was a 20 minute ordeal, during which I said we would check out. The owner actually shut me out of the office when another patron pulled in to check in. At all times I was very clear that the level of hygiene was far too poor for hosting public. The husband and wife had a screaming match in their first language which made the situation even more tense and uncomfortable for me. We were given an 80% refund and left. I implore you to never set foot in this filthy, unloved and...