Te Weheka Hotel Fox Glacier - Managed by THC Hotels & Resorts — Hotel in South Island

Fox Glacier is a tiny town with barely a handful of eateries and a lot of tired and old accommodation so aesthetically, Distinction FG stands out. the rooms are a good size and the overall look is like a 3.5 star motel with basic furniture and decor.|The included breakfast is pedestrian: hot food selection, condiments and toast, Cornflakes and Vitabrits with milk and bottled juices.||throughout NZ, a lot of the customer service roles seem to be filled by travellers on 1-year working holiday visas so who you get and their level of service and ability is all very patchy. The current crew at Distinction FG seem competent and eager but when we checked in, the front desk was unattended at 3pm. ||We could hear someone out the back swearing and yelling but no one came forward. then we noticed a small sign mentioning that if the desk is unattended, ring the bell. So we did. and we were met with someone who whipped around the corner to look, without making eye contact with us, yell, "Where the f*&k is she??!!!??" We assumed "she" was the person who was supposed to be manning the desk. then a young girl appeared from behind us to check us in. Needless to say, her boss/owner disappeared and left the girl to do the menial check-in task.||Of course this may have been a one-off incident and and there may be some explanation but I not sure if it's ever appropriate to use that kind of language when guests are standing in front of you, let alone within...

I highly recommend staying in Fox Glacier and don't know whether this is your best option. Our room was comfortable and very well located within an easy walk of everything but the overall feel of the hotel is stale and it is understaffed. No one was there when we checked in late afternoon and when she showed up, she did not speak English very well. After 6pm - there is NO ONE to help. We were initially given a handicap access room on the first floor facing the road even though we had walked past multiple open doors of unoccupied rooms and the hotel had a vacancy sign. When I requested a switch, she initially said no but then made it work. It turned out that all she needed to do was merge two twins in one of the many empty rooms.... The parking lot is small and it's hard to maneuver. Breakfast is included but it's very basic. The same desk person was now in the kitchen cooking eggs while her one other colleague was running back and forth trying to refill coffee, clean tables etc....Our last night, a bus arrived in the cramped parking lots and, the next morning, it was so loud very early as they left. There is a large comfy sitting area but why would you need it with the outdoors your objective...

We were blown away by how warmly welcomed we were by the staff at Te Weheka Hotel and the genuine hospitality they extended during our stay.||Ash was generous with her time, answering questions and making great suggestions to enhance our self-drive trip, ranging from where to eat, what to see and how to get to Queenstown without being affected by weather and roadwork delays.||She also went above and beyond when she called an operator and helped get an activity that we were on standby for to proceed. ||Excellent location with restaurants and general store a short walk away. The room and bathroom were spacious and comfortable. The hot breakfast made by Allison was delicious.||Would definitely stay here again and...