Rollace Hotel Lagos Nigeria — Hotel in Lagos State

Caveat Emptor Pros: The good things about this hotel are some of the employees were pleasant when I encountered them – a young lady at the registration desk, and a few of the restaurant workers. The hotel is gated giving some feeling of security.

Cons: We stayed in a suite – we were 3 adults in a room that had capacity for 4 people. During registration, I was told that only 2 people could eat at the buffet breakfast and if I wanted a 3rd person to be served that would cost an additional N8K… the suite we stayed in cost N100K per night. I was informed by the front desk manager about how this policy made sense… but not published on their website.

Day 1 - we left for the whole day. The room was not cleaned. There is nothing (card to put on doorknob) to communicate with the staff to clean or not clean. After I mentioned this miss to the staff, they told me that I have to inform front desk staff when leaving the hotel if I want my room to be cleaned. After that I would write a note by hand and stick it to the door to leave a message for housekeeping.

Complimentary Buffet - the same items were served everyday, with one big loaf of bread that is as hard as rock… I guess they don’t really want people to eat it. We are in Lagos for the love of God… there was no Agege bread in sight. Basic condiment like butter was finished day 4 of our 7 day stay and was not replenished until we left. I arrived at breakfast one morning around 9:40am, and there were just crumbs of eggs left in the chafing dish. I asked the lady behind the counter that I would like eggs and she said that the eggs are finished. I asked for the manager … he came out to tell me that yes, eggs were finished. After I gave him a look to say “are you serious” … they went back to fry eggs.

I requested bedding and pillows to go with the sleep sofa. The young man (Emeka) working in housekeeping insisted that we should use the sofa cushions as pillows and only 4 pillows per room. I asked repeated over the course of 3 days… spoke to 2 managers, and we were never given extra pillows. Bedsheets were provided. I also asked for extra towels and again I was told only 2 towels per room… after calling the front desk, the additional towel was provided.

Day 5 of our visit, my daughter went to the pool. The staff told her to go back to her room on the 3rd floor to get her towel. Towels were not being provided at pool side. I guess there’s a risk of guests making off with pool towels

The battery operated safe didn’t open. I called maintenance to fix it. The guy at first smirked at my inability to open the safe. Then he fiddled with it, and then went to get his “tools”. He came back and informed me after fidgeting some more with the safe that there is a problem with. He advised me to leave my items locked in the safe and the hotel has a master key… I should tell him when we are leaving and he will come back and open the safe. I said SURE … because I was born yesterday. After that encounter, I decided not to ask the hotel for anymore service until we left. I booked the stay at this hotel at a friend’s recommendation. After my experience, I wish I didn’t and I hope this review helps...

Caveat Emptor|Pros: The good things about this hotel are some of the employees were pleasant when I encountered them – a young lady at the registration desk, and a few of the restaurant workers. The hotel is gated giving some feeling of security.|Cons: We stayed in a suite – we were 3 adults in a room that had capacity for 4 people. During registration, I was told that only 2 people could eat at the buffet breakfast and if I wanted a 3rd person to be served that would cost an additional N8K… the suite we stayed in cost N100K per night. I was informed by the front desk manager about how this policy made sense… but not published on their website.|Day 1 - we left for the whole day. The room was not cleaned. There is nothing (card to put on doorknob) to communicate with the staff to clean or not clean. After I mentioned this miss to the staff, they told me that I have to inform front desk staff when leaving the hotel if I want my room to be cleaned. After that I would write a note by hand and stick it to the door to leave a message for housekeeping.|Complimentary Buffet - the same items were served everyday, with one big loaf of bread that is as hard as rock… I guess they don’t really want people to eat it. We are in Lagos for the love of God… there was no Agege bread in sight. Basic condiment like butter was finished day 4 of our 7 day stay and was not replenished until we left. I arrived at breakfast one morning around 9:40am, and there were just crumbs of eggs left in the chafing dish. I asked the lady behind the counter that I would like eggs and she said that the eggs are finished. I asked for the manager … he came out to tell me that yes, eggs were finished. After I gave him a look to say “are you serious” … they went back to fry eggs.||I requested bedding and pillows to go with the sleep sofa. The young man (Emeka) working in housekeeping insisted that we should use the sofa cushions as pillows and only 4 pillows per room. I asked repeated over the course of 3 days… spoke to 2 managers, and we were never given extra pillows. Bedsheets were provided. I also asked for extra towels and again I was told only 2 towels per room… after calling the front desk, the additional towel was provided.||Day 5 of our visit, my daughter went to the pool. The staff told her to go back to her room on the 3rd floor to get her towel. Towels were not being provided at pool side. I guess there’s a risk of guests making off with pool towels||The battery operated safe didn’t open. I called maintenance to fix it. The guy at first smirked at my inability to open the safe. Then he fiddled with it, and then went to get his “tools”. He came back and informed me after fidgeting some more with the safe that there is a problem with. He advised me to leave my items locked in the safe and the hotel has a master key… I should tell him when we are leaving and he will come back and open the safe. I said SURE … because I was born yesterday. After that encounter, I decided not to ask the hotel for anymore service until we left.||I booked the stay at this hotel at a friend’s recommendation. After my experience, I wish I didn’t and I hope this review helps...

A week-long stay at Rollace Hotel in Lagos offered a mix of excellent service and areas needing urgent attention.

The Positives:

First and foremost, the staff are amazingly polite and always willing to help, making every interaction pleasant. Our room featured chilling air conditioning and 24-hour electricity, which was a huge plus. The hot shower had remarkable water pressure, and we appreciated the adequate toiletries and grooming kit provided. The bathrooms were clean, and the general cleanliness of the floors and corridors throughout the hotel was fantastic, a testament to the cleaners' hard work. The hotel also boasts ample parking space and good management of vehicle entry and exit. The buffet breakfast was good in terms of taste.

Areas for Urgent Attention:

However, we experienced some significant issues. Our room had water dripping from the AC unit, which was inconvenient. More critically, the lock on our door was not working. We returned to find our room unlocked after the cleaner had closed the door, completely unaware of the faulty lock. This is a major security concern that needs immediate rectification.

A deeply disturbing incident occurred at the poolside: a lone policeman, part of the hotel's security, fired a shot into the sky without warning. The sound and vibration were terrifying and deafening, causing immense fright, and no explanation or apology was offered. This kind of incident is unacceptable for guest safety and comfort.

The buffet breakfast, while good, lacked burners under the chafing dishes, meaning food was often cold unless we specifically asked for it to be microwaved. After a week, the variety became monotonous.

Other Observations:

Aircraft noise can be an issue as the hotel is directly in the path of overhead planes. While linens were clean, they weren't as crisp white as expected. The location is tolerable, though being a little off the freeway with various roadside trades could pose perceived security risks. We also suggest perhaps more recognition of Nigerian and African leaders in the notable personality pictures adorning the corridors, as there's a larger presence of non-Africans currently. Lastly, while tree coverage is good, further improvement to create lush foliage would enhance the ambiance.

Overall:

Despite the serious security and comfort issues noted, the hotel's excellent staff, reliable electricity, and good room amenities make it a place with potential. Addressing the critical safety concerns and improving the breakfast experience would significantly elevate the...