Royal Jatoz Hotel — Hotel in Lagos State

One Star - Worst Hotel Experience in Nigeria

My first day at Royal Jots Hotel was okay, but I noticed roaches right away. I stayed for over 30 days, and every single day was a battle with roaches—it made the entire experience extremely uncomfortable.

Breakfast was not complimentary, and when I did order it, it was consistently either burned or cold—never properly prepared.

As an American guest, I trusted the hotel enough to leave my passport and money locked away in my suitcase inside the wardrobe. However, after the keys were handed to the cleaner, I returned to find $20 USD and ₦500 missing from my wallet. I reported this immediately. The supervisor was extremely unprofessional and even accused me of lying. The manager never addressed the situation—no apology, no explanation, absolutely nothing.

This has been, by far, the worst hotel experience I’ve ever had in Nigeria. There is no customer service, no accountability, and unfortunately, theft seems to be tolerated. My husband and I will never return, nor will we recommend this place to anyone. It should honestly...

For travellers to Lagos state Nigeria I strongly recommend this Home away from Home..Is it the food or the drinks. Is it the rooms or the reception you get upon arrival straight from the airport?This is one place you are and you are worshipped like a King/Queen. Everyone is out trying their best to please you and at the end you get great value for your money. I don't stay anywhere whenever am in Nigeria. I appreciate when foreigners compliment booth services and its really very sad when u read reviews from Nigerians who should value what they have but rather condemn it. Running a great place like Royal Jatoz takes commitment and a lot of money. We should learn to appreciate ourselves. Thanx to the Management and Staffs of this Beautiful Edifice. God Bless you real good. Regards from...

My stay at this hotel last year was ok, its near to the airport, beds are comfortable and prices are competitive. However this time of staying, the service is very poor! Firstly, place has become very dusty especially the stairways and room floor corners. The bathroom has built up scales and also leaking water everywhere (see images). Secondly, internet connection was weak while hotel attendants are becoming less helpful. But main reason for the poor rating is as a result of the bad customer service I received at the front desk: my card was billed twice, after complaining i was simply told to go and sort it out with my bank, how absurd! Up to the moment I checked out no effort was made to resolve the problem; why should customers suffer the consequences for hotel’s...