Somerset Panorama Muscat — Hotel in Muscat

We are extremely disaapointed with our experience at Somerset Panorama Muscat. We wasted our entire afternoon on 1 January 2020 waiting to check-in to two different rooms, and only succeeded to get a room 2.5hours past the stated check-in time and after having to repeatedly follow-up with the front desk. We were provided with no satisfactory reason for the delay, and the staff seemed ok with making the customer wait with no end in sight. At no time during our prolonged wait, were they able to give an estimate of when we would be able to check-in, only saying over and over again that they were trying to reach housekeeping. I do not understand why it is so hard it for an establishment to get in touch with staff internally, but clearly Somerset Muscat has a huge problem with that. When we finally got to the room close to 5pm in the afternoon, we were instantly met with a lingering musty smell and wet floors. Coupled with the hide and seek that the management played by making us wait more than 7 hours before a manager was willing to speak to us, this is hands down the most frustrating experience ever. The manager did not provide us with any decent explanation either, and when he did finally offer some sort of compensation in the form of complementary breakfast, it was of poor quality, and so terrible that my sister and I could not be bothered to follow-up on his promise to provide complementary breakfast for the second day of our stay, choosing instead to check-out of this place as soon as we could. I have always viewed Ascott highly, being Singaporean myself, but the experience that we had at Somerset Panorama was far from the minimal standards of hospitality - we are a diverse group coming from Asia, the Caribbean, Europe, and Australia, and this place somehow managed to disappoint all of us. Unless you would like to experience the worst in the hospitality industry, do not stay in Somerset Panorama. Oman is a beautiful country with plentiful accommodation offerings of great standards that would put this...

Could have been a good stay if the incident didn't happen. Or actually, if they have a safer changing room in the pool area.

We stayed here last week for almost a week long, sadly our guest (friend) was locked in one of the changing rooms where there are no proper exhaust system working. Our friend was stocked in the room for almost 2hrs due to the malfunctioned doorlock.

They were fairly apologetic about the incident specially the utility personnel who attended to our friend (though it took an hour to break or open the jammed door)

The hotel management tried to offer us a room upgrade to compensate what happened. We felt belittleed, but we ignored and rejected the offer and ask them to please address the issue accordingly. We told them that our main concern is for the peopl ans their future guests so we ask them to fix the area properly in line to the requirement of the municipality engineering dept. Sadly, when we check the area again.. they have just repaired the broken door and did not resolve the issue appropriately. Hopefully, it won't happen again to anyone.

Housekeeping and the reception was good in their service. Kristin was really good at assisting us. We like the place and we may still choose to stay again...

Somerset Panorama Muscat is part of an integrated development with the Panorama Mall located right below. Situated in bustling Bawshar commercial district, the serviced residence is centrally located close to the diplomatic area, Ghala industrial estate and midway between the CBD and Muscat International Airport.

Many leisure facilities surround the residence include the Muscat Grand Mall, Sultan Qaboos Sports complex, Al Ghubra Beach and the Sultan Qaboos Grand Mosque and are all within 5 minutes from the property.

Ideal for travellers on business or holiday with their families, Somerset Panorama Muscat offers a range of stylish studio, one- and two-bedroom apartments. Guests will experience the warmth of home and a balanced lifestyle through the comprehensive range of recreational facilities and residents' activities.

The property offers a complimentary scheduled daily shuttle service to; Shatti Qurum Beach, Cave and Old Muscat souq along the Corniche.

The residence recreational facilities include a café, restaurant and guest lounge or end your day relaxing by the pool or in the fitness centre. Being part of an integrated development Somerset Panorama Muscat has everything at...