Hostal Sariri — Hotel in Puno

This hostel was part of a tour which I booked at the airport in Cusco. Everything was going great until I arrived here. I mean, so many weird things happened here, it would take two pages. Her taxi, didn't show up at the station. So they called him, and he came. The hostel looks nice in the lobby, and the halls, but in the rooms, everything is wrong! First, a little towel that was the bath towel. 1 towel, period. No floor mat, or soap. The windows were old and let in the cold. There was no heat(31F) and the staff all wear heavy jackets, inside. I went to bed with all my clothes on, including my shoes, and 2 jackets, and I never did sleep because it was so cold. But I have no problem roughing it, as long as the staff are nice people, I will not complain. But that is not the case here. The "administradora" Jessica Euribe Puma, held back my driver 1.5 hours. Even though I showed her the official form from the tour guide, that I get picked up at 0800, she insisted calling him at 0930. (this is only a fraction of what happened) But her finest hour came when she informed me if I would pay another $200.00, she will call my driver. Of, course I refused. Do yourself a favor, people,...

First of all, the hotel was booked for us by a travel agent as part of a trip to Lake Titicaca, we stayed only one night.||The hostel itself looks new and located in the city center of Puno, which is good, you can reach everything easily.||The front desk staff does not really speak English, and they are not really helpful.||In the room, what was provided to us, was maximum 5 degrees Celsius, we could not remove our jackets and felt colder than outside, when we asked the reception about it, the lady said 'it is not her problem'. Later on, we asked another front desk staff, and after actually begging for it, we got a small heater for the room for 15 soles extra charge. ||First, we did not have hot water also, and the power sockets were off in the room, but after we went and informed the staff about it, they turned them on.||The wifi is really weak and not working properly.||The room was clean, however a piece of soap was left behind from a previous guest in the shower.||I am not sure what was the actual price of our stay since we bought it in a package, so I cannot say if it is worth or not for its price, but for sure I would never...

This hotel in new. We visited it in mid-April and it was in its first month of operation. The lady that is running it is very nice and helpful. The hotel has about 15 rooms, very clean and they have a lot of blankets on the beds as it is cold in Puno. The bathroom is clean but the shower curtain is a bit short, so the water overflowed to the floor and the bathroom was then all wet. But we did have hot water, which was very nice. As we were the only guest that night, it's hard to say if it's a quiet hotel as even though we were on the second floor, we could hear when there were people in the lobby, so there might be the potential for a noisy place when full. The breakfast was great and they made it ready for us when we needed it (which was quite early, 5:30am). Breakfast included an egg, bread, jam, juice, coffee/tea and was included in the price of the room (quite reasonable, 60 soles). Oh and it's about 5-6 blocks from the main square. Because it is new, make sure to have the address and directions as taxi drivers don't necessarily know the place and there are no signs up yet to...