OYO 800 Ddd Habitat Dormtel Bacolod — Hotel in Bacolod

I paid in advance before boarding my flight to make sure they knew I would be arriving there because my trip was a little late, but to my surprise, when I came there, the hotel was closed and there was no one to be reached. I'm still waiting for a refund from this company. At the very least, they were gracious enough to place a bookstore right next to the hotel.

They never sent me a refund. I haven't stayed at one of their places since, and I would advise others to...

Caretaker should be well-informed enough to accommodate appropriately the guests especially those who arrived late at night. There should be a security guard or at least a caretaker present inside the dorm to ensure safety and security of the guests especially at night. Water pipes need to be replaced to avoid rusty smell of the water. Very affordable and I am glad that the customer service officer/cashier is very understanding and possesses good judgements...

I dont recommend this kind of hotel..sucks ! The caretaker is lier..the night we supposed arrived he was left early as we ask some people outside they said caretaker left early without knowing that have still people coming..were still waiting for that refund..can you fix this ..how many times we call ..grave kau..we not even stay that night yet paid..pleased i need follow up...