Jollibee Lizares — Restaurant in Bacolod

I would like to share my recent experience last time. We opted for the drive-thru to save time, but upon ordering, I asked if the Tomato n’ Cheese was available. The staff informed me it would take about 15 minutes to prepare. I also inquired about the chicken, and I was told it would take 10 minutes as well.

Since both items would take quite a while, I decided to cancel the order. However, another staff member suddenly came to the drive-thru window and said, “Try nyo 7/11 ma’am. Mas dasig nato” This was followed by laughter among the staff inside.

I found this response unprofessional and discouraging as a customer. I hope this feedback helps improve your service and...

Not recommended for this branch! We went there for afternoon meal. Most of the mix and match are not available! The cashier was unapproachable, worst in handling customer she didn't how to speak in a nice way. The serving was not good the chickenjoy are small, and our order are incomplete we need to remind them what we purchase. I will understand if theres so many customer but there's no customer in the cashier you can only count people in dining. Not again in...

Slow service, room temp is quite hot. Cashier who accepts payment (holds money) is also the one preparing/assembling your order. Quite unsafe/unsanitary considering it's pandemic. Jollibee skimps on manpower that's why their service deteriorates. Imagine, 10 customers lining up but only one cashier taking orders and preparing them. Hoping they don't skimp too much on manpower. They're turning into sm grocery with their...