Pleasant Pension House — Hotel in Bacolod

Stayed here overnight booked by a friend. Since i had a long trip from Panay Island I did look forward to a good sleep since the next morning I need to head on to another long hours roadtrip to dumaguete. Got an air-conditioned room but no tv which is ok with a fair price. Noticed that the aircon is too loud for me not to sleep good during the night, I did not bother it anyway coz I wanted to lay and gain some bit of rest for the next day. Then at around 3am in the morning, I felt uneasy because of sweat. I am sweating like hell. The aircon stopped functioning! I went down to the frontdesk And let them know, it takes awhile to fix it. It already ruined my not-so-good sleep and lasted until before i checked out the room. ||But wait, here is the most funny thing about my stay. I supposed to get a refund of 200pesos upon checked-out. But it takes them years to figure-out if the guest is really me in that room. How silly it is?! I did booked a Grab car so l left the hostel without my refund. Got then an apology call/text from the frontdesk while I am on the road for the inconvenience which is acceptable. My 200 pesos refund is then become a prepaid 200 mobile load.||Cons: the place is clean, location is not bad. Need more improvement in service and organization. Consider still to book again in this place anyhow but hoping for a better...

Stayed here for 1 night only. We reserved a room that is good for 3pax. The room is very clean. The room has (219), 3 single beds, cable TV, hot and cold T&B and it is air conditioned. No breakfast included, but you can order at their canteen which costs 70-80php for a Filipino breakfast. The receptionists are all friendly and courteous.||They also allow travelers to leave their baggage at the receptionist counter after they checkout if they still want to roam around the city and still have time before their flight. You can also ask them to call a taxi for you and they offer shuttle vans going to the airport which costs P150/pax. ||Extension of stay in the hotel is also available. Just add P50/hour, but only up to 4:00pm. ||The location is also great which is accessible going to tourist spots.||We had a very comfortable stay here and we recommend...

The room where we stayed is quite OK, Shower head at bathroom is not good. Receptionist is not customer friendly. Doesn't indicate complete data on the reservation which was paid in advance. In my case I paid completely for 4-person accommodation one(1) month in advance to attend Masskara Festival, but when I arrived to check in with my wife and daughter (total 3-persons) , the male receptionist demanded that I have to pay an additional for the extra person. Despite explaining to him our previous agreement he insisted we have to pay.

On safety issue, they have to provide an adequate signage for emergency escape route and fire exit doors.

Since this is classified as Pension House, they have to provide chairs or bench in front of the room for...