LaLuna Cottages — Hotel in El Nido

Our money got stolen from the room, 200 dollars. The moment we realized that the specific amount was missing from the wallet we notified the staff and wanted to check the cctv footage of the hotel specifically the footage of the area which covers our room. As they told that they don't have the access of the footage we notified the owner and he told us "The cctv only covers the front gate also it was not recording it was just there for SHOW"

After that he told us to report a file at the local police station and we rushed to the police station at 2:00 am. He was also there with me and my frend. As they don't have any evidence police couldn't charge them anything but as a penalty he offered half of the damage. They also called the staff from the resort and questioned them but no solution was happening.also The owner kept mentioning that it is a budget hotel, budget hotel. As if no budget hotel of this world will not have cctv coverage which is the bare minimum which you can do for your guest's security as a hotel owner. the police men said they will make sure that he will put cctv coverage on that resort.

We kept telling them that we don't have enough money left to do the rest of the trip still the owner was not considerate to give us the full damage. Despite doing that he said "how can I trust you? You might be lying! We never know!". The audacity of that guy was so shocking and ridiculous.

Also there are many fake photos are there in the Google map of this cottage. Those places are not from this cottage..also the location is not that good. The roads are narrown Nd broken.

Never experienced anything like this before while travelling.

I will never recommend this cottage because it's not safe for anyone.

I have attached the police report with this review as an evidence that how much toruble we had to go through for their...

We were robbed in our room.||A friend and I rented two rooms at LALUNA COTTAGES. Obviously, on El Nido tours, carrying wallets is a problem because we'll be in the water all day, so we each kept them in our backpacks and closets. While we were out, someone broke into both rooms and stole our money. They didn't steal all of it, just half. We imagine they were trying to mislead us, so it's not hard to imagine it was someone close to the hotel with keys. Between the two of them, they stole almost 1,000 Australian dollars.||||Then the police, the manager, the supposed security cameras, and nothing could be done, because filing a report when you have a flight the next day is useless.||||The hotel manager showed interest, but apart from offering to file a police report half an hour before we leave el Nido, so we could supposedly claim on a hypothetical insurance policy, there has been no solution or compensation so far.||||Aside from robbing us, they've ruined our trip.||I can't recommend LALUNA COTTAGES to anyone. In fact, I advise avoiding it because it's unsafe.||||I never post negative reviews. I'm posting this one today to warn other travelers from going through for the same we've had...

We were robbed in our room. A friend and I rented two rooms at LALUNA COTTAGES. Obviously, on El Nido tours, carrying wallets is a problem because we'll be in the water all day, so we each kept them in our backpacks and closets. While we were out, someone broke into both rooms and stole our money. They didn't steal all of it, just half. We imagine they were trying to mislead us, so it's not hard to imagine it was someone close to the hotel with keys. Between the two of them, they stole almost 1,000 Australian dollars.

Then the police, the manager, the supposed security cameras, and nothing could be done, because filing a report when you have a flight the next day is useless.

The hotel manager showed interest, but apart from offering to file a police report half an hour before we leave el Nido, so we could supposedly claim on a hypothetical insurance policy, there has been no solution or compensation so far.

Aside from robbing us, they've ruined our trip. I can't recommend LALUNA COTTAGES to anyone. In fact, I advise avoiding it because it's unsafe.

I never post negative reviews. I'm posting this one today to warn other travelers from going through the same shit we've had...