Hotel Lourdes — Hotel in Luzon

I checked in for 3 nights and 4 days. I was disappointed to see the room that I was in, if you look at their web site/ page there room look really nice, and that was the reason that I choose them, I was disappointed the things that I found out, As you see the attached pictures you will see what I was complaining about. I raised the issue to the management, and they were shocked that I have noticed those, The management quickly acknowledge my complaints, but they did not offer me or transfer to another room, they sent me a bowl of fruits instead, which is ok to me. (al thought they did not do anything about the things that I was complaining about. I would have give them 1 *! I am here to review places like this to help them grow as a local and family business. But they have to be mindful of what they post in their website is the actual room that the Guest have. Towels were torn Curtain was tattered Faucet was loss No face towels No bath Matt No hand towel Noice from next room was loud Breakfast was all delivered outside our front door room.

They have a beautiful roff deck upstairs where they do the cooking that could be a potential for a beautiful restaurant. But Lying...

My stay was unfortunately quite disappointing. Upon arrival, I was met with cold, expressionless staff — not exactly the warm welcome I was hoping for. I had an early flight the next day and asked if I could get help with airport service around 5:00 AM, but was simply told, “there are many tricycles around,” with no offer of assistance or consideration.

When I inquired about how to get to Paoay and Batac, the only advice given was to commute — again, with no additional options or helpful suggestions.

The room itself was spacious but lacked essential amenities: no hangers in the closet, a basic plastic monobloc chair instead of a proper seat, the blanket was too thin, and the Wi-Fi didn’t work during my entire stay.

Overall, the service felt indifferent and unaccommodating, and the room lacked attention to detail. I hope improvements are made, especially in hospitality and...

Stayed here for 1 night, though our bus arrived from Manila at 7.30 am, the hotel allowed us to have an early check-in with no questions asked and no extra payment. We were very grateful for this.||The room was spacious and clean and the bathroom had a hot shower.||The location of the hotel is great to explore the few attractions in the town center before going further afield. It's a minutes walk to the Sinking Bell tower, the cathedral and the main square. ||The receptionist even helped us get in touch with a taxi driver which we needed to head to Vigan later.||Would definitely recommend Hotel Lourdes when...