Jollibee Laoag Bacarra — Restaurant in Ilocos Norte

The food is great, the atmosphere is great. Fast service and mabilis na-prepare order ko. But the problem is when I first dined here my order was prepared for take out instead for dine in. I let it slide. But the second time, not only was it prepared for take out again, mali pa yung order na binigay sakin. I was already in a foul mood and this just made it even worse. Maiintindihan ko sana if the reason for the mix up is dahil hectic and madaming customer, but the establishment is not even that crowded yet, there's only few customers at the moment. We can't really say that they are understaffed since andami pa nila sa counter. Srly, please...

I had to wait for a long time just to get my change. The cashier shoved me to the other side and asked me to wait for my change when it’s her mistake. The manager saw me and when I told him that I was waiting for a long time for that stupid change, he just went off. So, when I started complaining to my companion that it’s taking a while now for my change, the cashier pulled out her change-wallet and gave me the money. She could’ve done it sooner so I don’t have to wait. The sundae that I bought softened when I got out of the store. I hope they improve their service because customers are paying as priced and we don’t deserve such...

My favourite store in Ilocos Norte. The managers and staff are accomodating. I'll never forget how they helped me with my orders during the pandemic. I had vouchers that were about to expire and I couldn't claim it because they don't deliver in our area and we can't just go out anytime we want because of the lockdown. Now, I spoke with one of the managers and they willingly assisted me at that time.

Even these days, whenever I have queries, they are always helping and they do their...