Melbourne Suites — Hotel in Makati

We arrived around 3pm expecting that rooms will be ready for check in since the check in time starts at 2PM. Upon getting to the reception area, we waited for 30 mins. for the keys to be given to us. Imagine 30 minutes of waiting time which was not explained to us why in the first place we had to wait. The lobby was small and just enough to accommodate 3 guests to wait with a rotating electric fan which by the way is not enough as a relief for the temperature of the reception. Before leaving the lobby we were approached by the receptionist and gave us another key maybe because the first one he handed was a room which is not yet ready for a guest. When we got into the room, it was obvious that the second room was not also tide up yet. There were no cover sheets for the bed and pillow and so we were approached by a hotel personnel asking us to transfer room and giving us another set of keys, i was starting to get irritated by this time since me and my partner came from work and really wanted to rest and that the hassle was enough to exhaust us even more. We were finally settled at our room past 4PM only to find out there was no internet connection, phone line and cable for the TV. I used my own phone line to contact the reception area and inform them about the situation, the same receptionist who mans the lobby went to our room to check the wifi and phone line. I was in awe to realize that he is the only person running the hotel by that time, if only he had someone who would help him, we bet service was more efficient. He went in to check everything and informed us that he still needs to contact the cable provider for the channels and wifi connection to work and will be just back after 30 mins. We fell asleep and was surprised to be receiving calls and text messages from the receptionist asking me to answer my phone so they could have it fixed. For real?! I ignored the calls and messages just so I could continue enjoying my rest. This could have been avoided if rooms were checked prior to having guests come in. As much as I want to express sympathy to the receptionist who was all by himself that time, I hope the upper management are sensitive enough to deploy other staff along side with the receptionist who could help him so that situations like this will be avoided. Hate to say but this will be the last time I will be reserving a room in this hotel, so much for...

We needed a place to stay in Manila for the night after our Sagada trip so I booked a room at this hotel. We arrived around 11 in the evening, staff were accommodating and we had a smooth check-in. Their double room was huge, looked like a studio with a refrigerator, microwave, kettle and sink. There were no room slippers and there was also no dining table and only one chair was available (aside from the couch) so we have to seat in the bed during our breakfast the next day. Bed was comfortable and huge enough for two, bed sheets and linens were clean and smells amazing. Aircon was working properly and not overly noisy. Wifi was also working fast. The bathroom was also big and clean. What I don't like was their breakfast, though it arrived early as I have not expected, it was served in small quantity and not anymore hot, plus their free breakfast is only up to those meals with rice (I wanted to have pancakes that time). I booked a Zen room in this hotel, but the pillow cases and the sheets as well as the toiletries were not as I have expected to be. But overall, it was an excellent deal for a great value. I have a great night with my boyfriend even though we only stayed for...

This accommodation is on Makati's edge, requiring a P75 taxi or bus to Greenbelt, but offers great value.||||My room on the 5th floor had an inner well but no noise issues.||||Check in was slow. A P1000 cash security deposit is required.||||The aurcon had been switched on by staff and was very effective and not overly noisy.||||There was a dining table and two chairs with crockery and cutlery but no pots and pans, a microwave and kettle, a desk with an upholstered chair, flatscreen TV, a small two seater couch with power point adjacent and a most co fortable bed with great linen including a top sheet which I prefer, a doona and proper soft pillows.||||A small wardrobe and bedside tables with an unconnected lamp completed the bedroom.||||The bathroom shower had great, instant hot water. One of the three towels was a bit gray.||||The excellent Buendia food court - open air - is 50 metres away on the corner of Bautista St, having about 20 stalls offering mostly Asian cuisines but also German and Turkish.||||WiFi was very fast.||||Overall, excellent value with an Australian wall map and small circular photo montage in the unit confirming that the owner hails...