Gilmore Tower Suites by SMS Hospitality — Hotel in Quezon City

I booked through their website directly and payment is done upon check-in (plus 1000 security deposit). Check-in was fairly quick, got there at around 3PM and there were no other guests checking-in. Staff were polite and attentive. We were given a key to the unit as well as an access card to the elevators.

The room is clean, there were towels and toiletries provided, as well as bottles of water, and coffee set. There is a refrigerator available for use. There are plates, cups, glasses, and utensils available in the cupboard. WIFI is okay. Bathroom is relatively clean and shower heater is working great. Bed is comfortable and sheets and comforter appears to be clean. There are huge windows in the living room and the bedroom so there are lots of natural light around the space. Living room and Bedroom have great working ACs so it is really comfortable staying in. Furniture seems old but still comfortable to use. All of the outlets are working so no issue in charging multiple devices.

We stayed here for two days and for the price, this is quite a steal! Robinsons Magnolia is near so we have been walking to get there and do some shopping and grab something to eat. It is a minute walk to the nearest 7 Eleven in case you need to buy more drinks and snacks. BDO ATMs are near the entrance in case you need cash.

Check-out is fairly quick from the moment you hand over your key and access card. 1000 deposit was given back on check out.

Initially, I was apprehensive over checking in here as I have read reviews on Facebook and other platforms that say their deposit was not given back, shower is not working, outlets not working, dirty bathroom, etc. But so far, we are happy we did not have those negative experiences.

I suggest you manage your expectations if you want to stay here, for the price, it is quite reasonable. The reason we wanted to stay here was we wanted a place with a separate bedroom and very near a mall so this really fits our needs. I gathered that this is also a popular place for holding gatherings or parties with families and friends considering they offer units with multiple bedrooms and they can also...

During our recent stay at this location, we found the overall experience to be mixed. The location of the place was convenient, and the rooms were comfortable. However, we encountered several issues that impacted our satisfaction with the stay.

One major downside was the malfunctioning kitchen burner, which limited our ability to prepare meals as we had planned. This was disappointing and inconvenient, especially considering the importance of having a functional kitchen during a stay.

Another significant area of concern was the poor customer service we experienced. Upon arrival, there was a lack of assistance provided to my wife, which made her feel unwelcome and discriminated against, possibly due to her outfit or appearance. This type of treatment is unacceptable and greatly detracted from our overall impression of the establishment.

Additionally, the extended wait time during check-out was frustrating and unnecessary. Prompt and efficient service during this process is essential for a positive guest experience, and the delay in assistance was a notable letdown.

It is worth mentioning that our previous stay at this location was smooth and enjoyable, which makes the decline in service quality during this visit all the more disappointing.

In conclusion, while the location and room quality of this establishment are commendable, the issues we encountered, including the faulty kitchen burner, poor customer service, and extended wait times, significantly impacted our stay. We hope that these issues can be addressed to improve the overall guest experience for...

Bed was very uncomfortable and didn’t really seem stable. Shower down floor was cold and they only had one shower curtain which was up stairs when there are two showers. Stated there will be house keeping to come over to take your trash, re-organize bed and hand out clean towels. NONE AT ALL. First night to the next day. We all went out. Came back, bed still messy. TRASH STILL HAS TRASH! And NO FRESH TOWELS. There was still towels we used for floor hoping they would take it but NO. Still there. Second night 3rd day, was the only one in the suite and there was a house keeping. Gave us only one roll of toilet paper, couple of water bottles and just grabbed the trash. That was it. NOTHING ELSE. 3rd night day 4th check out. Went to the front desk. They had to compensate some of our down payment due to freaking DIRTY TOWL ON FLOOR. And they also told us that we made a mess on the bathroom shower on the first floor wondering why! Because there was no shower curtains! They said we should have told them. Next was about the dirty towels! They say we should have called room service and the cleaners were to clean them! They were in the room for 3 nights on the floor and why we NEVER received any CLEANED TOWLES?! Bed was ALWAYS a mess when ever we came back. Automatically one star. It was super annoying that we were in charged of telling them when honestly they already have a system that was to do them but we are responsible for the lack work of housekeeping and must pay?! The workers whom suppose to clean and replenish are...