City Heart Rooms — Hotel in Porto

Bed bugs, incredibly horrible experience.This was the worse stay of my life, I booked for 3 days and after spending two nights with the whole body itching, despite I brought my own bed sheets and thinking that it was due to dust allergic reaction as the place was generally not very clean, on the last night I woke up at 4am discovering that the bed was full of BED BUGS. I had to take antistaminics due to an allergic reaction that also involved my breathing and my body is still full of bites and itchy after one week. I left in the middle of the night disgusted and I reported this to the property owner that didn't seem to take the issue seriously, and he was also very rude calling me a lier until I sent him pictures. Bed bugs don't go away with a steamer, they are pests and a very serious hygiene and health issue, that I have reported to the relevant local authorities, hoping for further action. Places like this should not accept guests until they completely solve the issue with pest control. I just can recommend to stay away...

We were travellig on the road and doing free wild camping around Portugal. We are a very easy going couple and if cheap, we usually enjoy staying in plain places.

When we booked City heart rooms in Porto and we paid 65 euros/night (with discount) we expected to stay in a clean place and to get a proper shower. However, the place looked dirty and uncomfortable, especially the bathroom. The bathroom is very small and the shower hasn't its own spot but instead it cover the whole room, making the floor completely wet and the furniture getting mold. The shower's pipes are "open-air" so you can really get burned by accidentally hurting the hot water pipe while showering - it happened 3 times in 1 shower!

The wc flush was not working properly and just behind it, on the wall, there was a cut electric cable - potentially letal considering the shower condition.

Its a place that you wouldnt enjoy paying for it. Be careful beacuse from the pictures it looks much more decent than it...

This is a big flat with rooms to rent. Check-in functions online and there is a key safe at the front door (you get a code from Felipe). The furniture is OK, has seen better days but it's not broken or uncomfortable, the flat is yeah old but well organised and the heavy front door seems safe. We took the room with a separate bathroom, which also meant we got our own big fridge, which is awesome. There is a big TV which we haven't used. There are two laundry machines in the flat, one is in the kitchen, the other (wash&dry) in the common bathroom with a tub. The kitchen has everything you might need, and the stove+oven are new. A small balcony is a great place to have breakfast or morning coffe/tea because it is in the shade. The building is located on a small peaceful street, all I heard were seagulls all the time. All in all, a decent place for a quite...