Vista do Vale - Hotel — Hotel in Povoação

The room by the pool is absolutely not recommended! Bad for your health. The wallpaper is peeling from the walls due to moisture and the room smells strongly of mold. It is dirty under the bed and the shower has a mat on the drain so the water does not drain properly and the shower almost overflows. Besides, there was a shower door missing, so bathroom and toilet got wet as well. We asked the owner if we could move to another room, but she said it was full. By the way, she showed absolutely no understanding, became defensive and blamed the problem on us because she said she never received complaints about moisture or mold. Afterwards, you read that that is not entirely the truth. Then she says: turn on the air conditioning, it will remove the moisture from the room... We had booked three nights but checked out the next day. The owner doesn't care, she avoids all confrontation and is therefore not customer friendly at all. Customer friendliness and service (being there for your customer) are points that certainly deserve some attention from this owner. Maybe the balcony rooms are better, but we certainly do not recommend this hotel with...

We had forgotten to book a place to stay in and had to find a quick solution for Furnas, probably the most touristy city in São Miguel, so Vista do Vale was initially a second improvised choice. We arrived earlier than the usual check in but it wasn't a problem at all. The manager took the time to find a clean room that was way better than we expected, we actually were surprised as we had read some very harsh comments that we totally disagreed with. The room was HUGE and very clean, with awe-inspiring views upon the valley. I cannot comment on the 10€ pp breakfast as we chose to have our own food on the room's balcony. There was a kettle and local tea provided, and there even was a fridge. It is at a walking distance from Furnas with the advantage of having a free car park just in front of the hotel? You also can use the pool until 20h which is refreshing option after any of the city's thermal pools. I totally recommend this place to any person who would like to visit Furnas and the...

Hotel was comfortable, quiet, stylish and light. All bedrooms and public rooms have a wall/sliding doors of glass to take in the sub-tropical view down the 'valley' - and framed by palms at the hotel. Lots of comfortable sitting and lounging areas inside and out (all with the view). Pleasant bar. Pool/snooker room (no view!). Swimming pool was larger than expected from the picture - small but adequate to swim in a circle. Good breakfast: standard range, but all good quality and fresh, with some changes day-to-day. Buffet constantly topped up. Bedroom, unlike most hotels, had two comfy (and stylish) arm chairs, as well as balcony furniture. Firm, but not hard, bed. Good wifi. (Best we had in the Azores). Parking at hotel (mid-May) fine. Easy walk (10 mins) to restaurants, along attractive residential street. Friendly and pleasant staff. All in all, loved it. Marketing types would call it a bijou,...