Hotel Olimp — Hotel in Cluj Metropolitan Area

I booked several rooms on booking.com on the 13th and 14th of October 2016 for 22nd-24th July 2017, for the Depeche Mode concert. On the 7th of February 2017 the property has contacted me by telephone to tell me that the property management has decided to change the room rate from 35 EUR (160 RON) per night to 90 EUR (405 RON) per night (!!!) and also request an early deposit of 30%, due to an event that is scheduled in that period - precisely the event for which I made these bookings - even though the bookings were done for no prepayment and free cancelation rooms.

The hotel's behaviour will surely also affect bookings done for the Untold festival.

Edit: I'm confused over the reason my review was rejected, what policies did it fail to respect? The hotel agreed to a rate through the booking.com platform with no prepayment, but when they realised that it was booked for a major local event, they called to change the rate to almost 3 times the original rate AND request a prepayment. It highlights a shady practice that the establishment is not afraid to use and I believe potential customers should be aware of...

It is not how you see on the pictures. The rooms are quite spacy, but the walls are only there just to not to see through into the other rooms. We heared every word clearly from the neighbour room. The bathroom looks very old and I’m not sure if it was cleaned well. We were in winter time and there was almost NO HEATING, in our room and in my friend’s ROOM WAS VERY COLD! A strange smell in the whole building. The receptionist was intrusive and annoying with her questions. We did not get any bill about our reservation. It is definetely not a 3* hotel. However...it’s not expensive, but you get what...

I stayed there a couple of times. First experience was ok. Nice and comfy rooms. Quiet place. Breakfast was ok. Second time, one year later, not a good experience. Although I spoke with them on the phone twice about booking a room, when I arrived they messed up my period of booking and it was a stressful experience. I was not sure I have a room for the entire period I booked. No email was sent about the booking. They also did not have a safe place to leave the luggage. I do not recommend this hotel. Air BnB and Booking are safer and...