Author Boutique Hotel — Hotel in Владимирский округ

Calls itself a 5 star but in reality it deserves nothing more than 2. The reception staff is not helpful at all and have no information on the city. On one instance we asked them about the St Petersburg card, which allows you free access to bus and boat tours along with access to museums amd galleries, but the reception staff said that it was a scam and we should not buy it. Turns out it wasnt. It was our best decision in St Petersburg.|The AC in the room was not functioning properly and we asked the staff 4 times to fix it but they didnt. To the extent they knew that we werent happy and they did not even offer another room. The staff just wasnt interested in catering to their guests.|No tea/coffee in the room so reception said to us that this is complimentary 24/7. When we actually requested for it the next day they said otherwise!!|On the welcome letter in the room it said that the hotel would be delighted to make any reservations at restaurants for their guests but when we asked them they actually asked us to do it until another lady at reception saved the day by making the reservation for us. Even when we asked about the St Petersburg card we requested for the reception to speak to the operator to find out where we can buy it, as our russian was no good, and he refused to call and asked us to do it instead.|Never staying here again. The radisson royal, corinthia and nevsky forum is just round the corner and much better so please dont make a mistake by staying at Author nothing...

Calls itself a 5 star but in reality it deserves nothing more than 2. The reception staff is not helpful at all and have no information on the city. On one instance we asked them about the St Petersburg card, which allows you free access to bus and boat tours along with access to museums amd galleries, but the reception staff said that it was a scam and we should not buy it. Turns out it wasnt. It was our best decision in St Petersburg.|The AC in the room was not functioning properly and we asked the staff 4 times to fix it but they didnt. To the extent they knew that we werent happy and they did not even offer another room. The staff just wasnt interested in catering to their guests.|No tea/coffee in the room so reception said to us that this is complimentary 24/7. When we actually requested for it the next day they said otherwise!!|On the welcome letter in the room it said that the hotel would be delighted to make any reservations at restaurants for their guests but when we asked them they actually asked us to do it until another lady at reception saved the day by making the reservation for us. Even when we asked about the St Petersburg card we requested for the reception to speak to the operator to find out where we can buy it, as our russian was no good, and he refused to call and asked us to do it instead.|Never staying here again. The radisson royal, corinthia and nevsky forum is just round the corner and much better so please dont make a mistake by staying at Author nothing...

Well its definetly not a 5 star . The service was not good ! The people working there are not trained up to 5 star standards . No hello nothing . On 15th Morning when we came for breakfast the guy who was stationed there and the girl were making fun of my parents who entered the breakfast hall. He was bald guy. I am not sure why...... I did ask him what was so funny , he said my dad ordered tea in the morning thats what he was telling the girl , then why were you giglling so much ? I was observing them as soon as we entered the guy was making fun of my parents. NOT 5 STAR at all ! ||Pathetic ! The lift is so small and narrow ! there are no steps , the room stay was so not good . ||There was this another guy in the restaurant wearing white shirt with gold buttons has long hair combed to the side- sharp nose i guess - its not the guy who wears a jacket (he was nice ) this white shirt guy - ordered a pot of tea asked for 2 cups , then my mom changed her mind and she said she will also have tea , so asked for another cup that guy started arguing with me , that i asked for only 2 cups , totally not professional , cheap man ! with great reluctance and murmuring he gave another empty cup . Totaly...