Гостиница "На Маросейке" — Hotel in Basmanny District

Absolutely a place I wouldn’t recommend.||1. Almost impossible to find. There’s no sign of the existence of this hotel, so it took us more than one hour to find it.||2. The rooms are at the third floor (no elevator). ||3. Rude attitude towards tourists. As soon as we entered the door, the lady at the desk, without even introducing herself, told us she wanted the money and that she just wanted cash, not card. Of course, we didn’t have so much cash as we read on the site they accepted card. We couldn’t even have a shower (after one hour under the sun to find the place and three floors with luggages) and we went to find a bank. It was Saturday evening, 6 o’clock and all the banks were closed (as she should have known). We took another hour to find a way to take money (that means, we had to withdraw money twice, from two different cards, which means paying commission twice, as our cards had daily limits). When we went out it was pouring rain so we angrily (and completely wet) went back at the hotel. We complained but she didn’t even apologize, she just said that their terminal was broken and she was just worried about one thing: the money. ||4. The lady at the desk didn’t speak English. NOT EVEN A WORD. So she kept using this Google translate App and understanding each other was very hard.||We just had the key of the entrance of the mini hotel and the key of our room, but not the key of the building. Nobody explained us what time the door of the building was closed so every time we went out at night we were scared that we could find the door locked (and that could have been a big problem, given that there isn’t any reception in this place). ||5. Another problem was that she took the money and then nobody was never at the desk, nobody was there if you want to ask for information and nobody was there if you had any problems.||6. And actually we had some problems. On the evening of the third day, hot water stopped, just cold water. We sent a WhatsApp message to one number (the only contact we had with someone in charge of the place) and they told that the problem would have been solved maybe during the day. Actually, on that night there was hot water, but the water itself had a terrible smell and the following days the water was never really hot. So, even if we paid full prize, we just received half service. That’s not really fair. ||7. People entered the room not just for cleaning the room, but at any time of the day. One night, for example, we went out at seven and came back at ten and we realized that someone had entered our room to turn off the air conditioning (and who knows for what other reason). We had all our personal belongings in our room and this attitude made us feel very unsafe.||8. Wi-Fi was very slow, sometimes even slower than Moscow city Wi-Fi.||The only good aspect of this mini hotel is its location, but you can find better places with the...

Room The location is not what I expect they have2 doors,the first door where the taxi dropped us and told you go inside hotel is there.i went and took picture and send to management I said I am here,she replied the taxi dropped you in wrong place go out that is not the place,I even asked 3 young Russian girls to talk and the hotel staff said wrong.i went outside the gate dragging my luggage and finally told them I’m nearby only but I can’t locate your door,she send one girl and took us to hotel and to my surprise the same gate I stand is the exact address of the hotel,how irresponsible staff when I send the picture she should go down and open the door but instead she told wrong address and go out and search because of her laziness.anyway hotel located on the 3rd floors with 12 steps each floors so if you are not young and energetic you should think twice before booking this room.nothing inside except towels and water kettle.i took big room and it was comfortable for us.if you book this hotel used the other door ..check the picture this is the open door of the old building then you have to go by stairs and with my heavy luggage it was back breaking going up.the one with Russian language where I stand and she said wrong is also another door for this old building..do not used it they will mislead you.by the way the hotel name is not Megapolis they change to napoleon hotel which they did not mention to me in WhatsApp.this is actually not hotel but an apartment,location was nice and accessible to all.kremlin n red square can be reach around 30...

Room The location is not what I expect they have2 doors,the first door where the taxi dropped us and told you go inside hotel is there.i went and took picture and send to management I said I am here,she replied the taxi dropped you in wrong place go out that is not the place,I even asked 3 young Russian girls to talk and the hotel staff said wrong.i went outside the gate dragging my luggage and finally told them I’m nearby only but I can’t locate your door,she send one girl and took us to hotel and to my surprise the same gate I stand is the exact address of the hotel,how irresponsible staff when I send the picture she should go down and open the door but instead she told wrong address and go out and search because of her laziness.anyway hotel located on the 3rd floors with 12 steps each floors so if you are not young and energetic you should think twice before booking this room.nothing inside except towels and water kettle.i took big room and it was comfortable for us.if you book this hotel used the other door ..check the picture this is the open door of the old building then you have to go by stairs and with my heavy luggage it was back breaking going up.the one with Russian language where I stand and she said wrong is also another door for this old building..do not used it they will mislead you.by the way the hotel name is not Megapolis they change to napoleon hotel which they did not mention to me in WhatsApp.this is actually not hotel but an apartment,location was nice and accessible to all.kremlin n red square can be reach around 30...