Hotel Baltschug Kempinski Moscow — Hotel in Zamoskvorechye District

Currently staying at Balchug Kempinski Moscow — and honestly, my impressions are quite mixed.||To start with the positives: the welcome was warm, the staff are polite and attentive. As a GHA Discovery member, I was offered a complimentary room upgrade — a nice gesture and much appreciated.||||However, several issues have come up that are simply unacceptable for a five-star hotel.||There are no complimentary breakfasts offered even for top-tier GHA Discovery members, which is quite disappointing.||||When I requested an additional bathrobe, I was brought one with yellow stains and a large tear — completely inappropriate. The iron provided in the room is of very low quality and hardly usable for any proper pressing.||||I’d also like to mention the state of the curtains — they are literally full of holes. And in a five-star hotel! Needless to say, the morning light pours right through them, so forget about sleeping in.||||Evening turndown service is another point of frustration. It wasn’t done at all on the first night and only started after I raised the issue at the reception. Since then, it has been extremely superficial — they just make the bed and close the curtains (yes, the ones with holes), then leave. Dirty and wet towels remain on the bathroom floor, toiletries are not refreshed, and the room is not truly prepared for the night. It’s just a bed that’s been made, nothing more.||||These are not the standards one would expect from a hotel under the Kempinski name. There is potential here, but the lack of attention to detail and inconsistency in service delivery are major disappointments. I sincerely hope the management takes these issues seriously — because right now, this is far from a true five-star experience.||||If you’re considering staying at this hotel based on the Kempinski name as a symbol of premium hospitality, I assure you this is a deeply mistaken expectation. There is nothing beyond the name that reflects Kempinski standards here. This property does not deserve more than a three-star rating given the complete absence of consistent,...

Greetings from New York,

I had the pleasure of staying at Hotel Baltschug Kempinski Moscow in March 2025, and I wanted to share my sincere appreciation for a truly exceptional experience.

The hotel is in a prime location with stunning views over Red Square, and the room size was very generous and comfortable. But what truly made my stay memorable was the outstanding service from every team member I encountered—from the doormen and front desk team, to the restaurant staff, housekeeping, and bar team. Every interaction was warm, professional, and thoughtful.

A special moment I’ll never forget: on the day of my departure, I was headed to Saint Petersburg by train when I realized I had left my briefcase in the lobby. I immediately called the hotel, and the team had already secured it for me. When I returned, everything was perfectly intact. Their honesty and care meant so much.

I would especially like to thank Helen Gobonova for assisting me with the lost item, and give a very special thank you to Maria Gridneva, whose kindness and support stood out throughout my entire stay. From the moment she personally walked me to my room on arrival and explained all the amenities, to answering my questions each day, and even helping me book a flight to Saint Petersburg after I missed my train — Maria went above and beyond in every way.

Also, heartfelt thanks to Alexandra at the bar for her warm hospitality.

Everyone at the hotel made me feel truly welcomed and cared for. Thank you again, and I look forward to staying with...

Hotel Baltschug Kempinski Moscow is a luxurious 5-star hotel located in the heart of Moscow, offering stunning views of the Kremlin and Red Square. The hotel is known for its elegant and sophisticated ambiance, providing guests with top-notch service and amenities.

Guests often praise the hotel for its prime location, as it is within walking distance of major attractions like St. Basil's Cathedral and the Bolshoi Theatre. The rooms are spacious, beautifully decorated, and equipped with modern comforts, ensuring a comfortable stay for visitors.

The hotel's dining options receive high marks, with guests raving about the delicious cuisine served at the on-site restaurants. From fine dining to casual meals, the culinary experience at Hotel Baltschug Kempinski Moscow is a highlight for many guests.

Additionally, the hotel boasts excellent facilities, including a spa, fitness center, and indoor pool, providing guests with opportunities to relax and unwind during their stay. The attentive staff members are often commended for their professionalism and dedication to ensuring a memorable experience for every guest.

Overall, Hotel Baltschug Kempinski Moscow is a top choice for travelers seeking luxury, comfort, and impeccable service in the heart of Moscow. It's a fantastic option for those looking to indulge in a truly upscale...