Hotel Solisko — Hotel in Štrba

We booked this ‘4’ star hotel for two nights to round off a nice week away in the Tatra mountains. We thought we would go half board and just enjoy the surroundings including the lake. We arrived a little early but couldn’t check in until spot on 14:00, okay no problem, as we arrived at 14:10, just to make sure the receptionist seen us coming but still elected to go for a smoke and left us waiting until she was ready to serve us. She was grumpy and certainly not happy in her work, not a great start.||The room was fine and the bed comfy so no complaints there. ||We went out and on arrival back we went to dinner, we were hopeful of something nice within the four course meal. The explained that we were half board and the waitress just pointed to page of Slovak food, having lived in Slovakia for three years we weren’t interested in these dishes, but she clearly wasn’t interested in helping us. So we went to reception where we are told that no you have to have the half board menu. Okay no problem, we take a look and its a set menu, zero choice, cabbage soup, do not like, duck starter no thank you, pigs neck and cabbage main, erm really no thank you and jelly with sponge pudding, I’m 55 not 5. So we asked if there was anything else we could do, answer no you weren’t here this morning so you have no choice, well i sort of was but you refused check in?||We left and went to eat else where, there are some great places around.||When we woke the next morning we searched high and low for the kettle and tea and coffee, as advertised with half board, nowhere to be found.||We went to reception, mmmmmmm okay heres a new kettle and go and get cups and tea from the restaurant, any coffee? No we don’t do that!||Breakfast was excellent, no complaints at all, on arival the waiter handed us a menu for the evening meal. Interesting as usual cabbage soup, once again duck starter. Now a choice of three for the main, salmon, elergic to fish, pasta with broccoli, not very exciting but edible and turkey breast filled with goats cheese, okay something there to eat, pudding pana cotta, not something we like. So I guess we could at least have a main and nothing else.||We opted to book a nice meal in a different hotel rather than be disappointed once again.||So our half board experience ended up being a bed and breakfast experience.||It’s a great location, but the hotel seriously lets itself down by its service and staff with a poor attitude to service and guests.||This is a Slovak 4 star hotel, so if your from any other country you should rate it as a 2 star, certainly not unusual in Slovakia.||No bottled toiletries, big bottles on the wall and just shower gel, no separate shampoo.||Would we stay again, most...

The location of this hotel is superb. It is right on the lake. Hotel has a nice mountain lodge feel. The lobby appears to be warm and inviting. ||||Positives:||1. Superb location||2. Mountain Lodge feel||3. Cosy interiors (but rooms getting dated)||4. Some of the disches at the buffet dinner in the restaurant were very god||5. Very nice children's play area||6. One of the waitresses at the restaurant was very good Dont get her name thogh.||7. Matte (one of the receptionishts) was a helpful guy||||||Negatives:||1. Staff need to learn to smile at guests||2. The lady who checked me in, just asked for my passport. No pleasantries, no greetings.etc. My booking stated welcome drinks, but none was offered.||3. No help with luggage or guidance to the room. you are given your access cards and brifed about BF and other facilities and left to be on your own. ||4. Room lighting inadeuate. Need to add at least few more lights||5. Wellness area - can improve a lot. Sauna was ok, Jacuzzi was ok too. But the cold water pool was looking very grimey||6. Reservation team didnt know of the offers on their website. When I informed them about the same, they modified by reservation.||6. Out of the 2 mirror lights n teh bathroom, one was working and I asked the receptionist to replace it (non working one). She said it will be done the next day. Next day both didnt work.||7. Not much information was disseminated on what can be done around this lovely town. THough they had information about this in Slovak language.||||One of the reviews mentioned hassels in parking becuase the Kempinski and Solisko share the same access gate. Actually THERE ARE NO HASSELs in parking at all. The parking ticket that you get when you enter the complex is replaced by an access card which gets you inside and outside seamlessly. On the last day this card is replaced by a paper ticket which gives you a free exit after you have checked oyut.||||Overall - Its a nice hotel. Superb location and cosy feeling but staff need to up their game. Staff, some minor renovation work is what will make this place...

Beware if you stay in this hotel, it looks like a four star hotel, but it is not.

I stayed here with my family last weekend. Unfortunately I had a very bad experience. On Saturday evening, around eight o'clock, a stranger entered the hotel spa, and from the lockers in the changing room stole me a money. I reported the theft to the police.

At the time of the robbery, there was only one person at the reception and no one in the spa, three waiters work in the restaurant, so not many people work there, for your safety.

However, the hotel reacted by saying that it was my fault, that I shouldn't bring money to the spa, that they don't control the people coming in and out of the hotel or other similar places, and that they had a lot of work to do, when there were only 4 people working on the first floor at the most (We saw it on camera after the robbery).

I have not even received a formal or informal apologize from them since, this will surely make them react, if not, judge for yourself.

The spa lockers have very bad security, the lock is partly made of plastic, so be careful if you leave anything there because it is very easy to open. There is no one to control the spa access, they do not even have a mechanical access. They don’t have secured that the access is just for guests of hotel. No doors locked that can be open with card or chip just for the guests. I stayed at apartment number 2, the couch in the living room has several stains from something red and brown, I do not want to believe that it is blood. It was very unpleasant.

Be careful with the people around, because they may not be guests of the hotel, as...