Plumwood Boutique Hotel — Hotel in Stellenbosch Local Municipality

We have stayed in Franschhoek many times and once we found the Plumwood Inn it was like coming home. The setting and location are just perfect and you always felt valued when visiting. We knew it was under new management and on arrival were asked whether this was our first time. When we said no instead of a “welcome back” what we got from the receptionist was “well, there have been changes and you need to pay your outstanding balance immediately on arrival before I give you your room key. This is the new system now. Fair enough - except we were also asked to pay our balance on leaving! Obviously first receptionist didn’t log payment on the computer so the receptionist on leaving made a genuine error. It would have been nice though to have been asked whether we enjoyed our stay and “we hope to see you again”. Sadly, they won’t as the heart and soul are no longer here. We have been told the Plumwood will be undergoing a refurb and that prices next year will be double what we paid this year - and everything has to be done on line with no guarantee of a specific room. No amount of free cake can make up for the loss of the...

We have visited the plumwood many times over the past 20 years and knew it had changed hands in 2024. This trip was dissapointing and the standards have gone downhill. Our first interaction with the new owners was a demand for payment within 24 hours or the booking will be cancelled a few days before we set of despite the room being booked nearly 12 months before and no previous correspondence from them!There was no "mine Host" or permenant manager on site. The English Breakfast here used to be fantastic but no longer, the quality of the food and cooking was poor and my order was messed up on 4 of the 6 nights we stayed. The turndown service was erratic at best and non existant on some nights. Security gates were left open despite me making staff aware. To be clear this is not an issue with the staff some of whom were the same but rather a management (or lack of) issue. I hear the new owners aim to make this a 5* hotel but at present they seem to have taken it from a 4* to a 3*. Needs senior management focus to get it at least to back to...

A lovely secluded Boutique Guest House/Hotel transformed from several cottages in a quiet street just off from the centre of Franschhoek.|Very well appointed rooms, great personal service and food in a very tranquil setting but only 5 mins walk from Franschoek’s Main street with all it’s Restaurants, Bars, Tourist and Historical attractions, in my view the best place to stay in busy Franschhoek.||This stay was our fourth, we wouldn't choose to stay anywhere else in Franschhoek.||The property has recently been taken over by a small specialist Hotel Operator but the service, facilities and food are still to the high standards of the original owners.|The onsite Management were particularly professional sorting an issue we had on arrival but the problem was soon solved to our satisfaction.||This is a really lovely place to stay, there's parking available and a security 'fob' access to the site, although Franschhoek never seems to have any 'issues' that I would be...