Seoubong Beach Hotel — Hotel in Jeju

I am writing to express my deep disappointment and dissatisfaction with my recent stay at your hotel, Seoubong Beach Hotel from Sept 23-26. While I had initially looked forward to a pleasant experience, I regret to inform you that the behavior and attitude of some of your staff members were awful. During check in the behaviour of your staff Kelly Oh to be discourteous and unprofessional. She was very rude. We booked and paid the room for 3 adults she asked us extra charge and could not explain for what we need to pay extra 30000 Won. She was very rude and almost kicked us out. I believe it is essential to bring these incidents to your attention so that you can take the necessary steps to rectify them.On Sept 24, during breakfast at your hotel's restaurant, I had a regrettable encounter with a member of your waitstaff. She rudely with a loud voice said to go out from the restaurant without waiting for our finishing the breakfast at 10:05 am. I have never seen in any hotel this kind of unprofessional attitude from staff members.I kindly request that you investigate these incidents and take appropriate action to address the behavior of the staff involved. Additionally, I hope that you will consider implementing further training and measures to ensure that such instances do not recur in the future.I value the importance of constructive feedback and hope that my concerns are taken seriously. I look forward to hearing from you regarding the actions taken to rectify these issues. If my concerns are not adequately addressed, I may have no choice but to share my negative experience through online reviews and social media platforms, which I would prefer to avoid.I trust that you will handle this matter promptly and professionally. Thank you for your attention to...

I recently stayed at Seoubong Beach Hotel, and overall, it was a good experience with some notable pros and cons. The hotel was clean and maintained, and the service at the front desk was excellent.The rooms were satisfactory in terms of comfort and cleanliness. However, a disappointment was the absence of toiletries, which is usually expected in hotels. The view from the rooms didn't live up to expectations, as it was not particularly appealing.On the positive side, the hotel's proximity to the beach was a plus for beach lovers. However, it's worth noting that it's far from most tourist attractions, which might be inconvenient if you plan to explore the area.The main reason we booked this hotel was for the pool, but to our dismay, it was closed during our stay, which was a big letdown. In summary, Seoubong Beach Hotel offers good service, but the absence of toiletries, lackluster views, and the closed pool were disappointing aspects...

Very good hotel. It’s not close to airport,but the distance is not that long (by taxi). Ordered taxi using airport wi-fi, payed by cash. Very nice receptionists. Clean room,pool on the roof with a nice view. There were not many people (in July). We arrived late but it wasn’t a problem to check in and there is a shop nearby which works at night. There are also some cafes and bars around. Beach is very close,you can go by walk. There are also restaurants and bars on the way. 100% good choice even if you stay...