이비스 스타일 앰배서더 서울 강남 — Hotel in Seoul

Don’t stay in any of the rooms in the _13 or _14 columns otherwise be prepare to breathe in second hand smoke your entire stay there. This was supposed to be a non-smoking hotel!!!!!! Nearly triggered an asthma attack for me. I had to leave before my hotel booking was up.

A little backstory: The first night I woke up alarmed smelling strong cigarette smoke. I immediately called concierge and asked for something to be done. 20 minutes later, nothing. Called them again, they offered a temporary room change for the night. Located us to __01, cigarette smoke problem was gone for the night.

Second day: back to the same old room. Same night, cigarette smoke at night and throughout the night in the vents continued. Couldn’t open the windows because the air pollution in Seoul was at 160+ AQI. Stuck between a rock and a hard place.

Third Night: Cigarette smoke happens through the vents and is strong and I’ve not had sleep for the past few nights due to waking up constantly suffocating from cigarette smoke. Called Concierge for a room change the next day. They offered to change rooms but put us on a higher level in the _same_column of rooms! Seems like they didn’t know smoke travels up.

Day 4: in the new room in same said column and the cigarette smoke is there. Migraines and throwing up ensue from me.

Day 5: I’ve had enough. Booked a room for COEX intercontinental. Left before my intended checkout date. Got an empty apology from concierge as I booked it out of there.

No amount of money saving is worth the effects of second hand smoke. When you get cancer and look back on the couple hundred you saved on a cheap hotel, will you tell yourself it was worth it?

TLDR: They don’t enforce non-smoking rules, so if you smoke there and decide to poison the rest of the tenants via the vents, they won’t do anything about it. I would only recommend this place to smokers. Pregnant women stay away! All the concierge is good for is apologizing, but nothing gets done. I won’t be returning for as...

From the very first day I stayed at Ibis Styles Ambassador Gangnam, I had already called the front desk expressing my concern about the room's temperature. The indicator stated that it was 26 degrees celsius, which in my opinion a bit too warm for comfort. the front desk said it would be taken care of. After staying for about an hour, we left the room and came back at night to find out that the temperature had slightly gone down to 25 degrees Celsius. Since we were too tired we slept that night. The other day we left early morning and came back in the evening and still found the room temperature at 26 degrees since we stayed for a few hours, we didn't feel comfortable so I made the 2nd call which was then replied that there was nothing to be done about my situation since the AC is centralized and it was broken, the Front Desk lent me a fan which can help it cooler. Except it is not and the room felt so uncomfortable. Since I didn't get the response that I wanted, I resorted to my booking agent, Agoda, who helped me to switch rooms that had a nice, comfortable AC that could be individually controlled which was actually an upgraded room. Though I had to move at 1 a.m., I was grateful for the upgrade so I could enjoy the rest of my stay but I wish I didn't need to involve Agoda in this and had the personal touch of the hotel hospitality. However, the rest of the stay went well and i appreciate the team who helped me book my taxi and store my luggage for several hours. I hope in the future Ibis can empower your team to make the decision that can satisfy...

First I would like to thank Jimmy for his wonderful service at the front desk when I checked in. Even now that I’m back in Singapore, his immaculate service still stays with me. For the price I paid to stay for 10 nights is really value for money. I’ve stayed in 2-3 Ibis, I think by far this is the best of the best!!

The hotel arranged for me to stay on the 15th floor (last floor of the hotel) which the rooftop garden and pantry are located. I was able to fill up my empty bottles of water if I needed to, or even to heat up food using the microwave. (Take note, it closes at 10pm and opens at 6am or 7am everyday) The air condition system works very well, even though it’s winter/spring. You can always adjust accordingly. The room is basic and small, but it’s what you needed for a comfortable stay. Really cosy I have say. Coffee was great! However, it’s strange no tea was provided. The beer, sparking grapefruit drink and nuts was a great touch to the stay. ❤️ The toilet is heated too with automatic toilet flush. The location was great, with restaurants and convenience stores everywhere. Humidifier was prepared in my room upon request too.

There are a few points the hotel have to take note of:

I suggest providing disposable slippers. It seems like the slippers are shared among the guests staying in the rooms. Which is extremely unhygienic. Please provide tea as well, instead of coffee.

Thank you again for having me Ibis Gangnam! Thank you again Jimmy! Hope to see you when I’m...