Aparthotel Atenea Barcelona — Hotel in Barcelona

Dear hotel manager. I booked apartment with agoda and choosen in the form I need a tripple room (double bed + single). Double bed means 1 bed, not 2 single beds put together with hole inside! When I asked at the reception for a change I got informed I need to pay 15 euro more per night to get this option and the reservation form was only request from my side and hotel doesn't have to meet it?! You had a room with double bed available for my stay but I was informed Ineed to pay more. Nobody informed me before that you cannot provide what I paid for, our sleep was terrible. You claim you are 4* hotel but your service is really poor. I travel a lot around the world and usually hotels inform or if available provide requested room type to have a happy customer you - don't. Why do you even give a choice of bed type? You should write bed type as LOTTERY in the reservation form. That wasnt hospitality I would expect. You should at least inform me before I arrive about situation as well as additional turist tax (16 euro) you forgot to mention in the reservation form which I had to pay extra. The room standard does not meet 4, broken paint in the bathtube, teared sheets on the beds and even cleaning lady forgot to check there is no shower gel. Of course I could ask reception but when you come back at midnight and expect the room to be made and just want to take a shower the gel is missing. Even in the kitchen was not enough cutlery for us 3. I expect some quality from 4, not to ask and argue about every thing. That 1* I give is for restaurant bar lady which was so kind to open wine for me and give me wine glasees. In short words I REGRET AND DO NOT...

Stayed here from oct 9-13, 2019 and was a bit weary on the taxi drive there from the airport (taxi cost 78 euros) as we passed some shady areas getting to the hotel but it was like the pictures on their website which was a relief. Staff were great and warned us of pick pockets and purse snatchers and told us to take care of our belongings when in city center (we appreciated the advise ). Staff were very friendly and always helped with directions and even let us borrow a corkscrew to open our bottle of wine. Hotel staff we were in contact with spoke good english and commumication was no problem. Hotel was very close to rail station into center city so we purchased return tickets every day. Room was great with a kitchenette so we could cook our own breakfast. There were other resturants and small grocery stores within a 5 minute walk of the hotel. We did eat at the resturant, mostly tapas and wine and found it to be reasonably priced and good food. Internet connection in the room was great as well. Would certainly...

Stayed for 4 nights. The hotel is very cost-effective. It has a large space and is not far from the subway station. There are supermarkets and seafood markets nearby, where you can come back and cook. There is a microwave in the room, but there is no dishwasher or washing machine. However, there is a self-service laundry room 5 minutes' walk away for washing and drying. What surprised me was that the housekeeping staff were very enthusiastic and cheerful. They smiled and felt warm every time they saw us. Although they didn't understand the language, they helped us a lot. In comparison, the service at the front desk was a bit indifferent. The only drawback is that there is no big light in the bedroom and it is too...