Hotel Catalonia Port — Hotel in Barcelona

We booked 3 nights at their sister hotel but were sent to this hotel instead as the sink in our supposed room was broken? It sounded very dubious but we had no choice since it was too last minute to find any nearby hotels as we were only notified upon check in at 6pm. There was no attempt at service recovery. We were only given 2 free drinks and a free ride to the next hotel. This hotel was at least a good 15 mins walk away from our original hotel which was conveniently located next to arc de triomphe.

Despite that, we tried to remain positive and give this hotel a chance.

The positives are that the hotel is a 5 minutes walk to the nearest metro and there are nearby supermarkets and restaurants.

Onto the negatives, as we were sent to this hotel at the very last minute, we were given a room on the ground floor with no view. The body soap in our room had also ran out and we were given mini samples for the night. This seem odd for a hotel which is known to be 4 stars. Throughout the night, the toilet bowl’s flush couldn’t stop leaking and the aircon kept turning on and off on its own. We escalated it to the front desk who assured us that he would get someone to look at it the next day but clearly nothing was done as the sounds and constant change in temperature up till our last night kept us awake. The soundproofing of the room was also poor. In the mornings, we were rudely awakened by other guests or staff slamming the doors of the facilities or rooms nearby our room since we stayed on the ground floor.

During check out, it was hilarious that the front desk asked if our stay was satisfactory. We highlighted the fact that nothing was done to resolve our toilet or aircon issues and she could only apologize for that. Nothing else was done. It is unthinkable that this is a supposed 4 star hotel.

To be honest, I do not recommend this hotel nor any of its hotel chains. It was the worst stay we...

Pleasant Stay for Our Big Group

We recently stayed at catolina Hotel as a group of two families, totaling 12 people, and booked six rooms. From the very beginning, our experience was positive. The reservation process was seamless, with excellent support and communication before our arrival. A special thanks to the team, who was incredibly helpful and made sure everything was in order for our stay.

Check-in was a breeze, despite our large group. The hotel staff welcomed us warmly (thank you Beatriz), and we were impressed by their efficiency in getting us settled into our rooms quickly. This made a great first impression and set the tone for our stay.

The rooms were well-maintained and met our expectations. While they weren't the most luxurious we've experienced, they were comfortable and had all the essentials. The bathrooms were clean and in good condition, which we appreciated.

The hotel's location is another highlight. It's conveniently situated near the main areas, making it easy for us to explore the city and access key attractions.

One area that could use improvement is the lobby. Unfortunately, it was quite hot and not well-ventilated, which made waiting there somewhat uncomfortable, especially after being out in the heat.

Overall, our stay at Catolina hotel was pleasant and hassle-free. I like to extend my gratitude to Beatriz and the rest of the staff for making our visit enjoyable. We would definitely consider staying here again on...

Our stay was outstanding! While we loved the hotel location (easy walking to restaurants/bars/cafes), the facilities and our room; it was the staff who absolutely deserve a shoutout for their amazing customer service! The front desk staff of Victor and Javier were great with answering questions, calling a cab and just being there with a willingness to pitch in and help whenever and wherever needed. Speaking of pitching in we would be remiss to not thank Marcel and Isaac for their assistance in helping us with luggage, making a drink at the bar, finding us and iron and ironing board; to just being ready to help us and other guests at any time. Food wise we have high praise for Dayana who was nothing but smiles and making sure we were well taken care of to even herself being there to play bartender when needed. My wife and I can't speak highly enough about just how friendly, professional, accommodating and helpful this hotel's staff is. We would not hesitate to recommend it and stay there ourselves again. This was a very high end customer service experience for a very fair price....