La Residencia, A Belmond Hotel, Mallorca — Hotel in Deià

We just checked out of La Residencia and I have to say our experience the last day was the cause of this poor rating. We checked into the property on June 3rd. Working in luxury travel and being travel creators we were excited to check out and stay in our first Belmond property plus recommend it to our followers. This was our first time to Mallorca and we stayed at Cap Rocat before transferring to the other part of the island. Amazing service at Cap Rocat by the way so we highly recommend. The check in experience at La Residencia was great we met the communication director Hana who was super nice and gave us some tips. We also got a room upgrade which was complimentary and nice of them cause it was our birthdays (ugo’s 40th birthday) When we got to our room we didn’t have our bags but that’s ok . The fridge also wasn’t working which was ok. We had to call them twice before it got fixed but let us get to the reason for the 2 star rating. On our last day we were at breakfast and we noticed the general manager go to every single table to say hi to everyone except us which was strange. He even went to the table next to us and had them scan a QR code for his business card because they were checking out and still didn’t make any effort to say hi to us. Why go to every table to say Hi but intentionally skip us. Then again we were walking down to go into town and the same general manager saw us and turned around to go back to the concierge area, again strange almost felt like we were being avoided. We all paid a premium to stay at this property so I would think you would want to get to know your guests or at the very least introduce yourself. Third thing that happened on that same day was my birthday dinner which I reserved at El Olivo for 9pm. We were at Miro having cocktails. The restaurant called to confirm our reservation. We also went to the hostess twice to let her know that if something opens up if they don’t mind putting us in that would be great. While waiting, the hostess at the other restaurants came to get guests that were waiting when their tables were ready. We sat there until 910pm no one came over. We went to the hostess to complain about why no one came to get us. If you are a stickler for time then you should be punctual to get our reservation started at the agreed upon time especially when it was supposed to be a special birthday dinner. We were upset rightfully so and canceled while we ordered room service. The host at El Olivo came and said she didn’t know we were there at Miro which was a lie cause we went up twice to ask if we could be seated earlier. Anyways for such a big brand you would think the guest experience will be seamless from start to finish but for us that wasn’t the case and ended up spoiling our stay . Customer service definitely needs to improve. For other good parts the staff at breakfast, at the pool, the black driver that brought us from the beach and the cleaning lady at the spa plus housekeeping staff...

We had a flawless stay of 8 nights in LR, everything experience there is top rated. ||||Our superior junior suite is perfect, decent space, comfortable bed. Housekeeping is very efficient and detail oriented. Turndown service with gift every night, it’s a little expectation for me every night :-) ||||Tried all restaurants in the hotel, breakfast is always Belmond quality + Mallorca local ingredients, fresh & tasty; dinners during 8 nights we had once in El Olivo, 3 times in Tramuntana Grill, and twice room service. Plus the afternoon tea in Mirò and many drinks there, I have to say I love all food I had during these 8 days! I’m a person who enjoys the original taste of ingredients, and all restaurants in LR made me so satisfied. When room service, they always bring a flower, details always show in LR service.||||All staff are very kind, from restaurant to reception, concierge, hotel management, pool, SPA, everyone. Service is impeccable, the reason I choice Belmond is from my confidence to its perfect service in each hotel I stayed, and LR definitely makes it in the best way. GM Thomas I met him every morning during breakfast if he is in hotel, greeting and talking to his guests and listen to their feedback; we can also feel all staff passion on their work when we talk to them, they are professional & friendly, always smile - not simply in a working style, they are sincere. ||||I believe by staff training efforts, LR guarantees they are give guests the top experience. ||||Highlights and chapeau to all activities that LR arranges in daily basis, from complementary ones to customized ones, we joined some of them. Cocktails and arts I had the chance to talk with some hotel staff and management people, they are so kind and so proud of the hotel/ their work, we also purchased a paint!meet the donkey is such a relax and interesting one, very first time I touched a donkey; sunset cruise is definitely a masterpiece, I can’t believe this one even it’s complimentary; Hiking with GM is something you can’t miss, good way to explore the big area within hotel property but won’t see in your daily stay there. Also the one I joined, first light hiking, amazing, when Deià is quite and empty, when first light touch the sea the mountain and my face, it’s simply a blessing ||||We also tried 3 treatments in the SPA, after spending some time at pool. Both facial and massage are professional and great. The jacuzzi and indoor pool area also an ideal choice if you would like to enjoy some quite moment, they’re less crowded than pool, usually. ||||As a person who likes plan, very happy to receive email from concierge abt all my activities or bookings, special thanks to them for all supports on my requests. ||||It’s an amazing hotel, and it’s a great team. I’m very sure I will come back, and highly...

We recently stayed at La Residencia and were truly taken by the charm of Deia—a stunning, peaceful village that perfectly captures the spirit of Mallorca. ||The hotel itself blends seamlessly into this picturesque setting, offering a relaxed, artsy atmosphere that really sets it apart. From the moment we arrived, the warmth and professionalism of the staff stood out. Every team member we encountered was friendly, accommodating, and genuinely helpful, which made our stay feel special and personal. Clara in particular from concierge was so informative and supportive of our daily experience.||Our room was comfortable, beautifully appointed, and full of character. We especially enjoyed the breakfast each morning, which was lovely and well presented. ||Critical feedback:||It’s worth noting that our room was positioned quite close to the breakfast dining area, which occasionally disrupted the early morning peace. The positioning of the windows particularly presented a reduced feel of privacy which overlooked pathways. ||While we didn’t dine at the hotel’s restaurants for dinner, we did have lunch and found it to be somewhat overpriced given the portion sizes. One small disappointment was at the bar: we ordered an Old Fashioned (our pre-dinner drink of choice) and requested Maker’s Mark, which was listed as a €2 supplement on the menu as a bourbon. We were surprised to be charged €5 extra per drink, particularly when the standard version of the drink is made with a rather low-end Jim Beam, which didn’t quite match the quality we expected from a hotel of this calibre.||The spa facilities also felt slightly underwhelming. While the area was pleasant, the steam room in particular could use some improvement to meet the standard set by the rest of the hotel. It wasn’t full of steam. ||Despite these minor criticisms, La Residencia remains a five-point experience for Trip Advisor in our view—primarily due to the outstanding staff, the beautiful setting, and the unique artistic ambiance that runs throughout the property. With a few thoughtful adjustments, this place could easily go from excellent to exceptional and be a true Five-star establishment.||We look forward to returning one day, and hope this feedback is helpful to both management and...