Hotel NH Ourense — Hotel in Ourense

Overall I had a good stay at the NH in Ourense. It is located within 10 minutes' walk of the centre. The staff were professional and courteous during my stay.||The room was a good size with a very comfortable bed. Soundproofing was good. It was nice to see both a coffee machine and kettle provided, as these amenities are not standard even in 4* hotels in Spain. There were also 2 bottles of water provided, as expected. The room decor was a little bit strange and looked half-finished, as some areas were rather bare, but other areas had a green/purple decoration. It was also extremely difficult to turn all the lights off at night as the master switch didn't seem to do the job. The air conditioning was effective, but sometimes I was unable to adjust the temperature. I noticed this in the morning when I wanted to cool the room down.||The bathroom was also a bit strange as there was a clear glass window allowing you to look in, although there was is a blind you can draw down to block the view. Not a criticism, just rather odd. The shower was very good with sufficient water pressure. There could be more hooks in the bathroom to hang up towels and clothes.||The breakfast was OK, but unfortunately the hot food was not replenished once from the time I arrived (just before 9.30). I understand it closes at 10.00 but still, rather disappointing only to have a 1/4 spoonful of scrambled eggs left. The variety was adequate, but not as large as some other hotels that I stayed in Galicia and the sponge cake (bica) advertised as from a Galician brand was very dry and lacked flavour. However, the natural yoghurt was good.||The hotel gym was tiny, had limited equipment and looked like it had building materials stored in it, making it very unappealing. There was also no door to separate it from the elevator area. The hotel has a small car park across the street but I thought the parking was a bit expensive at 16.90 euros, and also the parking spaces were quite small.||Overall, the hotel does the basics well, but there are lots of minor areas I think could be improved to...

NH is one of our go-to hotel chains and this particular hotel in Ourense did not disappoint. Eva C at the front desk was particularly helpful to us. I had a lot of questions about getting to the thermal baths and she addressed them all. We were very pleased with the room, which was a good size, and a perfect base for two days. The shower was hot with strong water flow. If management is reading this, I have only two negative comments and one minor quibble: First, the rug outside the elevator on the floor our room was on was extremely stained and dirty. It was a little off-putting, to be honest, and should be addressed. Second, the situation with the clear walls in the bathroom should be further rectified. Putting a window shade on one side does not fully solve the privacy problem, as the door is still fully clear. To this end: readers of this review should note that you should check out whether the room you will be staying in has a clear bathroom wall looking out onto where the bed is. If so, it would not be a comfortable room to stay in with another person unless one is on very intimate, not self-conscious terms with that person. The minor quibble is that it would be nice to have a small bar of soap on the bathroom sink. The liquid soap was in a metal holder that was not mounted close enough to the sink. In fact, the lotion was mounted closer to the sink than the soap! It made hand washing...

Couldn’t have had a better service. Quality price this hotel doesn’t disappoint, and ever since we walked in, staff were amazing, helpful and polite. They give good recommendations on what to do and where to eat, always with a smile.

The hotel itself is cute, well-decorated and looks like it has been recently renovated. Rooms are big, and they have everything, plus free coffee/tea and water. The only negative point was the bed, which looked comfortable at the beginning but it’s way too firm. Pillows were great, though.

Overall, great experience and they have €15/day parking available if you need it, less than a minute walk to the hotel. Lots of things to do around walking distance as it is a small city, so the location is great!

Last but not least, we were the “wow” clients of the day, so they gave us a voucher to grab something to drink for free at the amazing terrace,...