Apartamentos Marina Internacional — Hotel in Torrevieja

Booked this as a cheap base to stay while house hunting in the area. Our flight wasn't till 8.30 pm so by the time we had landed, got through passport control, got our cases and car and driven the 45 minute drive we were arriving early hours of the next day. They had given our self catering apartment away as we were a "no show". Offered us a room with two single beds but the guy saw the look on my face and gave us a double. We were so tired we took it so we could get some sleep and the next day we would take it up with reception. In the morning looking around the room the was no tea/coffee facilities, the laminate flooring was lifting, there was someone else's dirty razor holding the bathroom window shut and to get in the shower (the bathroom was so small) your legs rubbed along to side of the toilet getting in and out. Mmmm lovely.||We went to reception who then offered us a self catering apartment we were meant to have but looking that was no better and it had one window in the whole apartment making it the most dark and dingy space. I was ready to find an air bnb in the area but they then gave us a 3 bed apartment in another complex.||Huge improvement on what they had offered us, would benefit from some paint and basics were missing like a toaster and furniture for the balcony, tiles missing in the shower area and the shower doors didn't close properly meaning the bathroom got a bit flooded, but it was an improvement.||Just to top it off my partner had just got out of the shower one afternoon and had literally just walked through to get dressed when someone opened our door and came in. The reception had given keys to another guest. We had iPhones, AirPods, money, passports in the apartment meaning someone could've just stolen what they want. I phoned through to reception and turned out they should've been given the keys to next door but didn't even give as much as an...

Issues Encountered During Our Stay

Change of Accommodation

We were told our room had water damage, so we were offered an alternative apartment outside the hotel.

It didn't have two bedrooms; we specifically chose that option to ensure our daughter (aged 12) could have some privacy (and not have to  go to bed when we wanted to).

We were then suddenly told a room was available and settled for this instead.

We don't know if the suggested apartment was licensed for letting out to tourists.

We chose the hotel over a private apartment to be sure everything was legal and supported the local economy.

Problems with the room/apartment:

We complained about the smell from the toilet.

The shutter in the living room was broken.

We asked for it to be fixed, but nothing happened. This meant the living room became very light early in the morning.

The rooms had two double beds, not one double and two twins, as requested.

The kitchen shelves were not securely attached to the wall.

We had to argue to have the room cleaned on the 6th day.

The door to exit the building is locked and could be potentially hazardous in the event of a fire.

The pool:

Issues with the Pool

Generally dirty with cigarette butts, etc. all over.

Not enough sun beds.

Legal complaint:

Legal Complaint

They did not provide a complaint form when the request was initially made. We were told to come back the...

The outer building is well kept and looks very traditionally Spanish. The pool was closed & empty while we were there looked clean & tidy. You would need to bring your own beach towels as there are none in the apartments & the sunbeds are plastic.|When you enter the stairwell it then becomes apparent that the interior has not been touched. We booked the superior apartment and we had a nice view over the pool & marina. There were broken tiles on the stair, our bathroom window was cracked, there was a section of our skirting board hanging off & the apartment generally looked a bit tired & soul less unfortunately. On saying that, the bed was comfortable enough, the shower was fairly decent & the television was brilliant. If you want a hairdryer you need to ask at reception (staff are very nice). There are some sachets of shampoo & shower gel and a small amount of detergent supplied. The hotel has a large car park with barriers (€8 a night, pay when you leave at reception). Unfortunately someone scuffed the side of our car so watch where you park. Quickest way to get to the main esplanade is the set of stairs at the far right hand side of the car park. Excellent place for breakfast/brunch is Lolyta Cafe. Moby Dick out the back of the apartments does great food. This place has so much potential, it just needs some money spent on...