Bar Restaurante las Cañas — Restaurant in Torrevieja

This is a combined review from two visits.

The first was a couple of years ago. The other was last week.

The first time we went, the staff were a bit rude. Not very. But dismissive. Inattentive. Not helpful. Etc. that resonates with some of the reviews I’ve seen here.

The food was also not good.

Fast forward two years and we tried this place out again. Largely because in torrevieja there are lots of tourist traps and not many authentic AND good restaurants. So we didn’t have many options.

But.

It was much better.

We had mussels and octopus. They were both very well cooked. We also had a cheesecake. It was good but would suggest removing the cream and rasberry jam. It’s not needed. A basque cheesecake is enough.

My partner was not happy that we were given stale bread and had to pay for it. Again that resonates with other reviews I’ve seen. I can see how that might be low hanging fruit to increase revenues for a restaurant. And if the bread was nice it would work. But the bread isn’t and so it’s likely to just annoy customers. I’d change that policy or the bread recipe.

The waitress was a young woman and very nice (not rude at all!) and they were kind enough to turn off one of the AC machines. One issue is that staff never check when you arrive at the door what you need. So you stand around not knowing who to speak to. They could improve their seating policies.

We’ve seen reviews about the tapas so we may return for that. But I don’t think we’ll come back for a sit down...

I rarely write reviews but this place is something else...We just had quite the disappointing dinner. We were welcomed very rudely and only stayed because the place had been recommended to us by friends. Both servers we had were rude and made us feel like a nuisance rather than paying customers. Not once were we asked for feedback or if we needed anything else. When we tried to pay a different server clearly saw us wave and just walked away. At the table behind us people sat down and left twice due to no server coming forward. Now to the food: we had ordered 2 starters and 3 main courses. One of the starters was ham and cheese, not much to mess up there right? Wrong, the cheese had no flavour whatsoever. The other entry was seafood with garlic and tasted good, it seemed the kitchen would be doing some heavy lifting to make up for the terrible service until the main courses arrived. 2/3 were quite good but the tuna was so overcooked, it looked like a well done beef steak rather than tuna. And to top it all off when the invoice arrived we found out that we were being charged for the bread we never ordered and assumed was complimentary as it usually is at restaurants. Our friends had an entirely different experience so maybe different staff shifts actually care about the customers but we are definitely not returning and even felt the need to write a freaking google review to vent out our...

Firstly would like to point to the all tourist if you would like to visit this place, please avoid because customer service for tourists down below and the staff more concentrated on a locals and do not pay even 1% of attention to the tourists who are specially doesn't speak Spanish. Simply they do not care at all! We have to call them or look for the staff all the time and staff like has been employed yesterday there as could not recommend any dishes and also to be a tourist in Spain first time I have experienced this terrible service and food too. We have ordered sea food paella for two, please avoid this dish because for past 6 years I have never tasted and my family most poorest quality paella, very poor in seafood- hardly any can be found, rice undercooked I could actually bite on my teeth and very bitter on taste! First time in my life I could not eat and complete full paella in a restaurant so my husband too! The experience overall was disaster, I do not simply know how the others recommend that place...... Left the place with an expensive bill and disappointment for the meal...