Caesar Park Hotel Banqiao — Hotel in New Taipei

Dear Management Team, This was my first stay at Caesar Park Hotel Banqiao (Name: [Your Name], Booking/Room: [__]). I truly appreciated many aspects of my stay and would also like to offer a few suggestions to help further enhance the guest experience.

1. Compliments & Appreciation

Location & Room: Excellent location with convenient transport; the room was spacious and comfortable.

Team Members: Staff were generally warm and helpful. In particular, Mr. Tony Ding at the luggage/bell desk was outstanding—patient, knowledgeable, and he resolved a very tricky mobile/communication issue for me. I would also like to recognize the pony-tailed female staff member at the desk, and two other front-desk colleagues (one male, one female) who answered every question and offered help proactively. I hope the hotel will commend these colleagues for their excellent service.

2. Opportunities for Improvement

Early Arrival Reception: After a 13-hour flight, I arrived in the early morning and was informed that check-in would only be available after 14:30. The young front-desk agent’s response felt formulaic and cold, which made me consider switching hotels. Even when policies are fixed, a warmer, more human approach (greetings, empathy, and proactively offering alternatives) can make a big difference. Around pre-3:00 pm peak time, there appeared to be only one active front-desk line and the queue was long—perhaps add staff or a quick-service lane for simple key pick-ups/inquiries.

Essential Information at Check-in: When handing over the key, there was no brief orientation about restaurant location, breakfast time, in-room dining, etc., and I was simply directed to scan a QR code. A short verbal briefing or a printed info card would be very helpful.

Lobby Café & Breakfast Flow: My spend at the ground-floor café felt underwhelming; I later chose to have breakfast next door. On another morning at 06:30, a long queue had already formed—likely due to large tour groups. Consider separating group vs. FIT seating or time-slotting to improve flow.

Membership Expectation: I was initially told the property is related to Hilton, but Hilton Honors benefits are not recognized. Clear pre-arrival messaging and website notes would help set accurate expectations.

Advance Charge Practice: My booking was charged in advance; many hotels post charges at check-out. Please flag the prepayment/refund rules clearly on the booking page and confirmation to strengthen trust and predictability.

3. Closing Overall, I remain positive about the hotel and am especially grateful to Mr. Tony Ding and the colleagues mentioned above. I look forward to seeing improvements in guest-flow management and check-in information. I’m happy to share further details if helpful. Thank you very...

If I can I will give them 0 star. But I am forced to give them 1 star by Google standards. At first the stuff at concierge said the check in time was at 2pm & then when we go to the receptionist she said it was 2.30pm and the other said 3pm. Then the concierge told us to get out though at first I was eating some noodles but after that as I was really starving so I ate some lemon tarts and then he said no lemon tarts too which I don’t understand. It is too unlogically unreasonable for us not be allowed to eat anything at all. As they make us wait for quite awhile I’ll expect them to at least be more courteous and guide us to a proper place to eat. The convertible personal was very ambiguous in his instructions as simply shun us away and gave a very rough direction where we can go to eat. After we reached the place we could not find a place with table but he insisted that there is a table so I took picture and went back to him and showed him that there is no table then he said that actually the one with table is further away. When we reached the park there were a lot of mosquitoes and my wife was beaten. If there cannot let us check in. The basic courtesy will be firstly to give us better attitude. Then at least give us a resting area.

So we went to receptionist Lugi to ask her why is it that there isn’t at least a couple of tables around the hotel where we can sit down while waiting and there is a smoking corner. She said having a smoking corner is a regulation while having a resting area is not mandatory so there is a smoking area with tables and chair but not resting area for patrons. Wow I also asked her why is that I cannot even eat lemon tart and sip on some coffee by the side within the hotel lobby and her reply was because due to Covid. Any way y’all know what she said it’s just blasphemy. It’s regarded as a 大饭店 but the standard of the stuffs and communication is way below what they proclaim to be. No courtesy or gratitude but just all the” shut up & fxxk off” attitude. As we asked for them to summon their manager to speak to us after check in we wanted to give them a chance. So I Proceeded to ask the receptionist if they would like to give us some additional perks SO that we can simply get over this matter but NOPE. Very low EQ and not sharp in handling such matter despite me given them massive Hint. All 3 receptionist on duty don’t seem to have any idea of handling this matter. Very inexperienced. P.S. Very stark contrast in terms of quality, customer service, gratitude and courtesy as compared to pre pandemic times. Though the hotel and rooms are still well maintained, the software simply does not match the hardware. It’s an empty box with fanciful decoration. Still awaiting manager on duty MAX to come by as...

Be aware of BED BUGS! The login was sobering, we had to pay a deposit of a third of the total amount for our stay in addition to the total amount we already payed, which is quite a lot for seven nights. Why?

The room was OK, spacious - but as already described in other reviews, with stains in the carpet and on the upholstered furniture. It had an extra soundproofing, but due it was very close to the elevators, we did hear them. You really have to be careful not to get a room near the elevators, it gets noisy.

After the second night, I in particular had unpleasant itchy large spots/bites on my skin. I thought it was an allergic reaction, perhaps also related to the swimming pool on the roof. After the third night, when I had even more itchy, painful and reddened patches on my skin, as did my husband, we had a suspicion - bedbugs!

The hotel recommended a doctor and also paid the bill for the consultation and treatment. We were allowed to move to another room, we got an upgrade. Well a little bigger and bathrobes provided. The whole procedure took half a day! It then took 3 days for the treatment with antihistamine and low-dose steroids to take effect. Really tedious!

What annoys me the most, which is why I'm writing this for future guests, is that I got the impression that they didn't really take the hygiene problem seriously. The lady in charge at reception said “she wouldn't sell the room today”. We are not the first to point this out either! There are also other guests who describe that they suspect there are fleas, or as I think perhaps bedbugs? If you only stay one or two nights, it's not easy to notice. The whole procedure of hygienic cleaning after our return home was very time-consuming, because nobody wants to bring bedbugs into their own home and this happens easily if the laundry is not treated accordingly. I would have expected a bit more compensation, a discount or something extra, at least more true empathy.

When we wanted to postpone our check-out a little on the last day (my husband was a little bit ill), we really had to argue about every hour. But this is also described in other reviews, that compassion for the situation of the travelers is missing. Unfortunately, this hotel lacks the spirit of hospitality that makes you want to recommend it or come...