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Grand Victoria Hotel Taipei — Hotel in Taipei

Name
Grand Victoria Hotel Taipei
Description
Sophisticated hotel offering free breakfast & a steakhouse, plus a rooftop garden & an outdoor pool.
Nearby attractions
Miramar Ferris Wheel
10491, Taiwan, Taipei City, Zhongshan District, Jingye 3rd Rd, 20號5樓
Jiantan Historical Temple
No. 6號, Lane 805, BeiAn Rd, Zhongshan District, Taipei City, Taiwan 10491
Mind Set Art Center
No. 20號, Wenhu St, Neihu District, Taipei City, Taiwan 114
采泥藝術
10462, Taiwan, Taipei City, Zhongshan District, Lane 128, Jingyeyi Rd, 48號1樓
Double Square Gallery 双方藝廊
No. 30號, Lane 770, Beian Rd, Zhongshan District, Taipei City, Taiwan 104
白石畫廊 Whitestone Gallery
No. 1號, Jihu Rd, Neihu District, Taipei City, Taiwan 114
YellowKorner Taipei 法國攝影藝廊
10462, Taiwan, Taipei City, Zhongshan District, Lequn 2nd Rd, 91號1樓
Dazhi Zhifu Temple
No. 1, Alley 14, Lane 608, Beian Rd, Zhongshan District, Taipei City, Taiwan 10491
TKG+
114, Taiwan, Taipei City, Neihu District, Lane 548, Ruiguang Rd, 15號B1
Nearby restaurants
N°168 Prime Steakhouse
No. 168, Jingye 4th Rd, Zhongshan District, Taipei City, Taiwan 10491
SUSHIRO Taipei Miramar Branch
10491, Taiwan, Taipei City, Zhongshan District, Jingye 3rd Rd, 20號美麗華2樓
Xi Garden
10491, Taiwan, Taipei City, Zhongshan District, Jingye 4th Rd, 168號2F
Le blé dór
104, Taiwan, Taipei City, Zhongshan District, Jingye 3rd Rd, 20號5F
時時香 RICE BAR - 美麗華店
10491, Taiwan, Taipei City, Zhongshan District, Jingye 3rd Rd, 20號5樓
Ramen Nagi Dazhi Branch
10491, Taiwan, Taipei City, Zhongshan District, Lequn 3rd Rd, 301號2F
茹絲葵經典牛排館 Ruth's Chris Steak House 台北大直店
10491, Taiwan, Taipei City, Zhongshan District, Lequn 3rd Rd, 301號3樓
一鷺串燒居酒屋 大直旗艦店 (寵物友善)
No. 217號, ZhiFu Rd, Zhongshan District, Taipei City, Taiwan 10491
Thai Town Cuisine - Miramar Store
10491, Taiwan, Taipei City, Zhongshan District, Jingye 3rd Rd, 20號2樓
TGI FRIDAYS Miramar Restaurant
10491, Taiwan, Taipei City, Zhongshan District, Jingye 3rd Rd, 22號2樓
Nearby hotels
Love Story Hotel
No. 189號, ZhiFu Rd, Zhongshan District, Taipei City, Taiwan 10491
Taipei Marriott Hotel
199 Lequn 2nd Road (Intersection With, Jinye 4th Road, Zhongshan District, Taipei City, Taiwan 10462
Wego Boutique Hotel-Dazhi Pavilion
No. 11號, Jingye 3rd Rd, Zhongshan District, Taipei City, Taiwan 104
Mulan Motel Taipei
No. 299號, ZhiFu Rd, Zhongshan District, Taipei City, Taiwan 104
Grand Mayfull Hotel Taipei
No. 55號, Lequn 2nd Rd, Zhongshan District, Taipei City, Taiwan 10491
istaytion-Rome Holiday Station
No. 299號, Lequn 2nd Rd, Zhongshan District, Taipei City, Taiwan 10462
Neihu Elegance Hotel
No. 325號, Section 1, Neihu Rd, Neihu District, Taipei City, Taiwan 114004
Related posts
Keywords
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Grand Victoria Hotel Taipei things to do, attractions, restaurants, events info and trip planning
Grand Victoria Hotel Taipei
TaiwanTaipeiGrand Victoria Hotel Taipei

Basic Info

Grand Victoria Hotel Taipei

No. 168號, Jingye 4th Rd, Zhongshan District, Taipei City, Taiwan 10491
4.0(2.5K)

Ratings & Description

Info

Sophisticated hotel offering free breakfast & a steakhouse, plus a rooftop garden & an outdoor pool.

attractions: Miramar Ferris Wheel, Jiantan Historical Temple, Mind Set Art Center, 采泥藝術, Double Square Gallery 双方藝廊, 白石畫廊 Whitestone Gallery, YellowKorner Taipei 法國攝影藝廊, Dazhi Zhifu Temple, TKG+, restaurants: N°168 Prime Steakhouse, SUSHIRO Taipei Miramar Branch, Xi Garden, Le blé dór, 時時香 RICE BAR - 美麗華店, Ramen Nagi Dazhi Branch, 茹絲葵經典牛排館 Ruth's Chris Steak House 台北大直店, 一鷺串燒居酒屋 大直旗艦店 (寵物友善), Thai Town Cuisine - Miramar Store, TGI FRIDAYS Miramar Restaurant
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Phone
+886 2 8502 0000
Website
grandvictoria.com.tw

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Reviews

Nearby attractions of Grand Victoria Hotel Taipei

Miramar Ferris Wheel

Jiantan Historical Temple

Mind Set Art Center

采泥藝術

Double Square Gallery 双方藝廊

白石畫廊 Whitestone Gallery

YellowKorner Taipei 法國攝影藝廊

Dazhi Zhifu Temple

TKG+

Miramar Ferris Wheel

Miramar Ferris Wheel

4.2

(8.7K)

Open until 10:00 PM
Click for details
Jiantan Historical Temple

Jiantan Historical Temple

4.5

(425)

Open 24 hours
Click for details
Mind Set Art Center

Mind Set Art Center

4.6

(46)

Closed
Click for details
采泥藝術

采泥藝術

4.6

(76)

Closed
Click for details

Things to do nearby

下班後的禪修《面對情緒的禪修課》ft. 賢遍喇嘛 (一期四堂)
下班後的禪修《面對情緒的禪修課》ft. 賢遍喇嘛 (一期四堂)
Tue, Dec 2 • 11:30 AM
古池蛙躍濺水聲, 106, Taiwan, Taipei City, Da’an District, Section 2, Jinshan S Rd, 218號7樓
View details
Build your own Agent
Build your own Agent
Mon, Dec 8 • 11:00 AM
Talk Central, 2樓, No. 123號, Section 1, Fuxing S Rd, Da’an District, Taipei City, Taiwan 106
View details
Move 工作坊:物件組合與鏈上隨機數
Move 工作坊:物件組合與鏈上隨機數
Mon, Dec 8 • 11:00 AM
言文字 Emoji & X Lab - AI全方位轉職培訓 (Python/前後端工程師/數據分析), No. 6號, Section 1, Kaifeng St, Zhongzheng District, Taipei City, Taiwan 100
View details

Nearby restaurants of Grand Victoria Hotel Taipei

N°168 Prime Steakhouse

SUSHIRO Taipei Miramar Branch

Xi Garden

Le blé dór

時時香 RICE BAR - 美麗華店

Ramen Nagi Dazhi Branch

茹絲葵經典牛排館 Ruth's Chris Steak House 台北大直店

一鷺串燒居酒屋 大直旗艦店 (寵物友善)

Thai Town Cuisine - Miramar Store

TGI FRIDAYS Miramar Restaurant

N°168 Prime Steakhouse

N°168 Prime Steakhouse

4.5

(1.2K)

Click for details
SUSHIRO Taipei Miramar Branch

SUSHIRO Taipei Miramar Branch

4.1

(1.5K)

Click for details
Xi Garden

Xi Garden

4.4

(308)

Click for details
Le blé dór

Le blé dór

4.2

(2.5K)

$$$

Click for details
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Reviews of Grand Victoria Hotel Taipei

4.0
(2,476)
avatar
5.0
6y

There is no need to go into frantic prayers thinking your room is haunted when the toilet lid opens by itself to welcome you. Also, it closes by itself and sometimes makes strange noises in the night. I arrived at 1 am and was frightened pale when that happened. Just have to get used to automatic toilet. I like the electrically warmed seat it had, and I was expecting it to do more. Well, disappointingly it was not capable of turning into an outdoor Italian fountain. This is a business district. So, I guess the reason I was put here by my host was that this is the nearest good known hotel near my office. The lobby is very spacious, entirely marble white and welcoming. The room I had was equally grand and tinted in white and blue theme. It was towards the luxurious trendy side, carpeted with marble table tops and a see-through bathroom. Sturdy desk by the window in my room, a variety of electrical sockets built into the desktop was such a convenience. All was good until I needed do some video conferences. Now the Internet here was really bad. I missed most of my nightly conference because of this. Bed provided decent sleep quality, but I wished the linens were softer and it would have been perfect. It still had that not-run-in feel which was slightly rough on the skin. The breakfast was not a disappointment. Enough spread for a fitting morning meal. Every dish was right and in line with what you expect in a good hotel. The staff were all courteous and attentive. There are 2 restaurants and a reputable steakhouse in the hotel. If hotel food is not your main dietary, diagonally opposite is a mall with a Ferris wheel on top. Below you will find a food court. On the upper levels, you will find mall type restaurants. A block away, there is another food court below Carrefour. This means if you want the real deal local delicacies on the streets, you won’t find any. Nether is there any night markets in the immediate vicinity. No Taiwan experience here you will find as such. I saw that most people here were on business during breakfast. And only a handful were far away foreigners like me. Most were speaking mandarin, means either they are locals from other cities, or from the near neighboring countries. That said, for a business trip this is a decent hotel to stay in. But if you rely heavily on the Internet, would be wise to give a consideration...

   Read more
avatar
4.0
31w

Our ten day stay at VR has been a wonderful experience thanks to the exceptional staff at La Festa. The breakfast my wife and I have had each day was so good that it had become our main meal of the day. Li Ching my wife being Taiwanese is more than happy with the wide Taiwanese selection of food and myself being English found the combination of western food and Taiwanese choices very tasty add to this the superb service of the whole team then we feel completely at home. The chef and waiting staff deserve an extra thanks for putting up with my English breakfast requests such as extra cutlery, crockery, tea pot and milk jug for my Breakfast tea, you provided me with everything I needed to make my breakfast even more enjoyable. Sometimes the chef would present a dish of the day which varied the selection even more. Chef Yan, sous-chef Mei, Ellan, and the young waiter who every time I put the bread in the toaster appeared with a warm plate for me, special thanks to them. A kinder, more friendly and efficient team I have rarely met on my travels.|I have passed the above to the staff it relates to in writing.|The reception desk could be more welcoming and a smile would brighten the day, having said this they are efficient. How about a little background music to improve the ambiance. Nathan at the bar went the extra mile and served us with super G&Ts, we rushed to get to the bar, 21.59 one minute before his closing time. The reception told us the bar was closed, wife said “let’s go for it”, thanks Nathan I had a hard day. |No time to even visit the swimming pool due to work. |Business centre very helpful and fast.|Rooms spacious, excellent amenities, plenty of water and kept very clean. |Hotel manger popped up all over the place keeping his eye on things I guess, nice chap.|I thoroughly recommend this hotel in Taipei to any International travellers coming for work or for pleasure.|We shall certainly be back.|This is a great hotel from all...

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avatar
4.0
41w

This Hilton property is a true gem. It's located across from the Miramar complex in Taipei.||From the moment we walked in, we received superb treatment from all the staff. ||The hotel is well- appointed, with sophisticated and thoughtful touches everywhere. We have loyalty status with Hilton, so received several amenities including wine in our room, some beautiful cookies, and welcome beverages.||The rooms are equipped with a small refrigerator, a kettle for tea or coffee, robes and slippers, and multiple TV stations including movie channels. In- room wi-fi was strong and dependable.||The bathroom included a separate area with bathtub, large shower head next to the tub- open concept bathing? This was separated from the toilet, which boasted not only a heated seat, but also a multi-function bidet. Between these is the sink area, which is visible to the bedroom through a glass wall, but has automatic shades for extra privacy.||We purchased the breakfast option with our reservation. The breakfast has the best of East and West, with fresh eggs, Asian dishes, pastries, toast, juices, fruit, coffee machine with latte, espresso, cappuccino and Americano.||Bedside charging included USB ports and 110 outlets. ||Reception and concierge staff were very responsive to our needs, and provided valuable information and assistance throughout our stay.||It was a truly...

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Posts

Khun LimKhun Lim
There is no need to go into frantic prayers thinking your room is haunted when the toilet lid opens by itself to welcome you. Also, it closes by itself and sometimes makes strange noises in the night. I arrived at 1 am and was frightened pale when that happened. Just have to get used to automatic toilet. I like the electrically warmed seat it had, and I was expecting it to do more. Well, disappointingly it was not capable of turning into an outdoor Italian fountain. This is a business district. So, I guess the reason I was put here by my host was that this is the nearest good known hotel near my office. The lobby is very spacious, entirely marble white and welcoming. The room I had was equally grand and tinted in white and blue theme. It was towards the luxurious trendy side, carpeted with marble table tops and a see-through bathroom. Sturdy desk by the window in my room, a variety of electrical sockets built into the desktop was such a convenience. All was good until I needed do some video conferences. Now the Internet here was really bad. I missed most of my nightly conference because of this. Bed provided decent sleep quality, but I wished the linens were softer and it would have been perfect. It still had that not-run-in feel which was slightly rough on the skin. The breakfast was not a disappointment. Enough spread for a fitting morning meal. Every dish was right and in line with what you expect in a good hotel. The staff were all courteous and attentive. There are 2 restaurants and a reputable steakhouse in the hotel. If hotel food is not your main dietary, diagonally opposite is a mall with a Ferris wheel on top. Below you will find a food court. On the upper levels, you will find mall type restaurants. A block away, there is another food court below Carrefour. This means if you want the real deal local delicacies on the streets, you won’t find any. Nether is there any night markets in the immediate vicinity. No Taiwan experience here you will find as such. I saw that most people here were on business during breakfast. And only a handful were far away foreigners like me. Most were speaking mandarin, means either they are locals from other cities, or from the near neighboring countries. That said, for a business trip this is a decent hotel to stay in. But if you rely heavily on the Internet, would be wise to give a consideration before staying.
P.Y.K.P.Y.K.
辦婚宴本來是開開心心的事情, 但業務從簽完合約後到現在包含婚禮當天有狀況 後續處理態度都很消極, 反應當天的事項也都處理的很慢, 好像反正活動結束了,應付應付就好? 真的給我們的感覺很差, 以下是我在維多遇到的事情: 1. 婚宴隔天跟飯店反應餐點裡面有毛(有附照片), 再隔一天下午業務才回訊息說『我來立刻反應和確認』,就這樣一句 我本來想說跟飯店說一聲,請他們要注意 結果接下來就是又過了兩天,群組裡多拉了一位主管回覆我, 處理方式是給我兩張下午茶券表示抱歉, 再過了兩個多禮拜才詢問我地址,說要將餐券寄給我。 若是有誠意,是不是應該在第一時間就應該把事情處理好?為什麼第一時間不處理呢? 而不是又過了一週,才在寄過來的餐券上還貼了一個便條紙說 『去吃的話一定要找xxx哦』 感覺很不好耶,為什麼去吃一定要找你? 再聽一次你們為自己找的藉口嗎? 2. 後來看朋友的分享文,還有跟親友聊天時,才發現 簽合約前,業務說逐桌分菜的方案, 是會先讓賓客拍完照才會幫大家分菜, 包含一直到婚宴前都有再三跟業務確認, 一定先給賓客拍照再分菜這件事, 我們試菜時也有再次詢問:是不是照今天這個分菜的方式 業務回答,是這樣, 先大盤上桌賓客都拍完沒問題了才會分菜, 但是婚宴後很多賓客反應 每一道菜都是直接拿上來就分盤好了 根本沒有給他們拍照,而且分的都很不好看,他們也不想拍 後續反應詢問飯店人員,得到的回覆是只有一個貼圖+回我『抱歉會多注意』。 真的沒遇過那麼敷衍的飯店欸.. 3. 再來我最不開心的是, 婚宴後爸媽反應,很多賓客陸續都跟他們說: 跟服務員說好幾次紅酒沒了請他們準備新的一瓶,一直遲遲等不到紅酒。 因為我們的方案是酒水無限暢飲, 爸媽當場也去跟服務員反應請他們準備紅酒給賓客, 也有反應他們自己也需要紅酒不要果汁, 但一直到婚宴結束,都沒有拿給他們。 主婚人一整場只喝到兩口紅酒,這合理嗎? 後續反應詢問業務,得到的回答是 「我們飯店有清點杯盤餐具的數量,但沒有實際盤點當天酒水使用量,宴會廳經理"印象中"開了三四十瓶,也是使用蠻多的了哦」 反問他們,我們的合約是酒水暢飲, 就算一桌兩瓶也至少要有接近60瓶, 卻回覆我說’印象中你們開了三四十瓶也蠻多的了‘。 在通電話的過程,我們在反應事情, 業務的口氣還很強硬, 有一種‘你先安靜,等我先說完’的感覺 還說:如果你們覺得我們的紅酒好喝的話可以申請寄給你們幾瓶沒問題的 重點不是這個吧!是你們沒有做到暢飲的部分 我們也沒有喝了非常非常多造成你們虧損 據你們所說,我們連基本一桌兩瓶的量都不到欸 這件事也真的讓我們很沒面子, 事前還邀請親友要喝的開心 結果合約打暢飲,但現場一直不給酒, 是欺騙的行為吧.. 4. 辦婚禮的過程中及後續有狀況了, 我們有問題,業務都是過好幾天才會回訊息, 從一開始簽約後有問題在群組詢問,業務都沒回應,過幾天後告知說婚禮前一個月才會跟我們討論, 等到婚禮前一個月,業務也沒有比較常回覆我們呀 有問題時,我們就是一直等, 婚宴後有狀況了, 也是好幾天才回訊息,不正面回應, 對我來說就是敷衍打發我們 會想要反應這篇,是因為處理過程以來, 維多的處理方式對我們來說感受真的很不好, 爸媽得知處理方式後也是無法接受。 我們是在婚宴前一個月才請婚顧, 請婚顧去幫忙處理,飯店才後續提供消息及資訊, 為什麼要對自行處理婚宴事宜的新人如此的不友善, 如果我們沒請婚顧, 對婚禮當天場地和活動可以說是很多的問號, 然後,我們是不是就是一直等一直等? 簽約後的態度比簽約前差, 婚宴後的處理態度又更差了, 還有一種在到處踢皮球的感覺。 在群組裡沒辦法得到維多你們友善的回應, 我只好在這留言, 希望不要有其他的新人遇到跟我們一樣的狀況, 打壞美好的回憶。
陳柏儒陳柏儒
從第一次到飯店與業務接洽參觀場地,到婚宴舉辦約一年多的時間,這中間有我們覺得做很好的地方與可以改善的部分。這一年多的時間換了3個業務負責我們的婚宴,當中我們需要跟新承接的業務再講一次需求(前位業務感覺是有交接,但有些細節還是有遺漏。),且更換業務也非主動告知,是我們發信給原業務,新的業務才聯繫說人員更換。在試菜前我們看過不少婚宴社團與社群評論,主要擔心就是賓客會吃不飽,試菜當天與我們同行的男性家人也有跟業務、主廚反應,吃完大概七分飽而已,不過最後討論是每桌會免費加一份銀絲卷(我們有詢問可以把主食換成米糕,但主廚說沒有米糕,可是我們在同月份於維多麗亞舉辦婚禮的文章中,發現菜單裡是有米糕的...,我們覺得不管什麼原因導致無法免費換成米糕,應該明白告知我們,而不是回答說飯店沒做米糕很久了。在婚禮前兩週,我們陸續在通訊軟體群組與業務討論婚宴細節,很感謝業務盡可能的完成我們每個需求,但因為業務較常休假,訊息沒辦法於當天馬上回覆,我們就會有壓力與焦慮,畢竟很多溝通是講求時效性的,因為我們還要跟自己找的外部廠商聯絡、配合。這一年多的籌備期間,我們親自前往飯店超過5次,不少細節當面跟業務溝通、討論,我們也有提到近期看到其他在維多麗亞辦婚禮的評論,業務有跟我們說明原委且告知飯店後續有檢討並改善,對我們而言,只要我們的婚宴完美舉辦,前人的評論我們當然不會理會。婚宴前一天去到會場,業務也介紹服務我們的廳長給我們認識,會場的服務人員很貼心的協助我們掛舞台logo、擺放自備的位上禮、威士忌,確保萬無一失。婚宴當天小管家很專業的引導、協助我們每個環節,婚宴流程與上菜節奏也都有配合,只是婚宴當天喝的紅酒跟試菜試不同品牌、款式的,雖然家人反應比試菜當天的好喝,但到當天我們自己看到才知道紅酒有換,且萬一換成比較不好喝的紅酒,這樣對我們對賓客會不好交代。最後撤場時,服務人員有幫我們收集沒開的紅酒、威士忌、啤酒,小管家也很貼心協助我們把私人物品都推送到當晚入住的房間。整體婚宴服務是很有水準,菜色也精緻可口,賓客們的反饋都是好的,就一些小細節需要新人去跟追與溝通。 附註:我們選擇10道菜的菜單,贈一晚住宿、香檳塔、專業婚企&主持人(幸福故事館)、專屬拍照背板(麋鹿小姐)、迎賓雞尾酒會、甜點換哈根達斯冰淇淋、紅酒每桌兩支、果汁、汽水無限暢飲,另外飯店沒販售烈酒,也沒限制酒的種類數,我們就自備威士忌、啤酒供賓客享用。飯店也有協助收件服務,喜餅、啤酒等自備物品可以請廠商直送飯店由業務代收。我們二進時有請飯店提供花瓣,業務有幫我們準備,也沒有請我們自行清潔。另外1F大宴會廳後方的螢幕是電視牆規格,不論婚禮MV、遊戲互動、婚紗輪播都非常清楚,進場紅毯的投射燈光也非常專業,賓客拍我們進場的照片都不會有光造成的陰影。
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There is no need to go into frantic prayers thinking your room is haunted when the toilet lid opens by itself to welcome you. Also, it closes by itself and sometimes makes strange noises in the night. I arrived at 1 am and was frightened pale when that happened. Just have to get used to automatic toilet. I like the electrically warmed seat it had, and I was expecting it to do more. Well, disappointingly it was not capable of turning into an outdoor Italian fountain. This is a business district. So, I guess the reason I was put here by my host was that this is the nearest good known hotel near my office. The lobby is very spacious, entirely marble white and welcoming. The room I had was equally grand and tinted in white and blue theme. It was towards the luxurious trendy side, carpeted with marble table tops and a see-through bathroom. Sturdy desk by the window in my room, a variety of electrical sockets built into the desktop was such a convenience. All was good until I needed do some video conferences. Now the Internet here was really bad. I missed most of my nightly conference because of this. Bed provided decent sleep quality, but I wished the linens were softer and it would have been perfect. It still had that not-run-in feel which was slightly rough on the skin. The breakfast was not a disappointment. Enough spread for a fitting morning meal. Every dish was right and in line with what you expect in a good hotel. The staff were all courteous and attentive. There are 2 restaurants and a reputable steakhouse in the hotel. If hotel food is not your main dietary, diagonally opposite is a mall with a Ferris wheel on top. Below you will find a food court. On the upper levels, you will find mall type restaurants. A block away, there is another food court below Carrefour. This means if you want the real deal local delicacies on the streets, you won’t find any. Nether is there any night markets in the immediate vicinity. No Taiwan experience here you will find as such. I saw that most people here were on business during breakfast. And only a handful were far away foreigners like me. Most were speaking mandarin, means either they are locals from other cities, or from the near neighboring countries. That said, for a business trip this is a decent hotel to stay in. But if you rely heavily on the Internet, would be wise to give a consideration before staying.
Khun Lim

Khun Lim

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辦婚宴本來是開開心心的事情, 但業務從簽完合約後到現在包含婚禮當天有狀況 後續處理態度都很消極, 反應當天的事項也都處理的很慢, 好像反正活動結束了,應付應付就好? 真的給我們的感覺很差, 以下是我在維多遇到的事情: 1. 婚宴隔天跟飯店反應餐點裡面有毛(有附照片), 再隔一天下午業務才回訊息說『我來立刻反應和確認』,就這樣一句 我本來想說跟飯店說一聲,請他們要注意 結果接下來就是又過了兩天,群組裡多拉了一位主管回覆我, 處理方式是給我兩張下午茶券表示抱歉, 再過了兩個多禮拜才詢問我地址,說要將餐券寄給我。 若是有誠意,是不是應該在第一時間就應該把事情處理好?為什麼第一時間不處理呢? 而不是又過了一週,才在寄過來的餐券上還貼了一個便條紙說 『去吃的話一定要找xxx哦』 感覺很不好耶,為什麼去吃一定要找你? 再聽一次你們為自己找的藉口嗎? 2. 後來看朋友的分享文,還有跟親友聊天時,才發現 簽合約前,業務說逐桌分菜的方案, 是會先讓賓客拍完照才會幫大家分菜, 包含一直到婚宴前都有再三跟業務確認, 一定先給賓客拍照再分菜這件事, 我們試菜時也有再次詢問:是不是照今天這個分菜的方式 業務回答,是這樣, 先大盤上桌賓客都拍完沒問題了才會分菜, 但是婚宴後很多賓客反應 每一道菜都是直接拿上來就分盤好了 根本沒有給他們拍照,而且分的都很不好看,他們也不想拍 後續反應詢問飯店人員,得到的回覆是只有一個貼圖+回我『抱歉會多注意』。 真的沒遇過那麼敷衍的飯店欸.. 3. 再來我最不開心的是, 婚宴後爸媽反應,很多賓客陸續都跟他們說: 跟服務員說好幾次紅酒沒了請他們準備新的一瓶,一直遲遲等不到紅酒。 因為我們的方案是酒水無限暢飲, 爸媽當場也去跟服務員反應請他們準備紅酒給賓客, 也有反應他們自己也需要紅酒不要果汁, 但一直到婚宴結束,都沒有拿給他們。 主婚人一整場只喝到兩口紅酒,這合理嗎? 後續反應詢問業務,得到的回答是 「我們飯店有清點杯盤餐具的數量,但沒有實際盤點當天酒水使用量,宴會廳經理"印象中"開了三四十瓶,也是使用蠻多的了哦」 反問他們,我們的合約是酒水暢飲, 就算一桌兩瓶也至少要有接近60瓶, 卻回覆我說’印象中你們開了三四十瓶也蠻多的了‘。 在通電話的過程,我們在反應事情, 業務的口氣還很強硬, 有一種‘你先安靜,等我先說完’的感覺 還說:如果你們覺得我們的紅酒好喝的話可以申請寄給你們幾瓶沒問題的 重點不是這個吧!是你們沒有做到暢飲的部分 我們也沒有喝了非常非常多造成你們虧損 據你們所說,我們連基本一桌兩瓶的量都不到欸 這件事也真的讓我們很沒面子, 事前還邀請親友要喝的開心 結果合約打暢飲,但現場一直不給酒, 是欺騙的行為吧.. 4. 辦婚禮的過程中及後續有狀況了, 我們有問題,業務都是過好幾天才會回訊息, 從一開始簽約後有問題在群組詢問,業務都沒回應,過幾天後告知說婚禮前一個月才會跟我們討論, 等到婚禮前一個月,業務也沒有比較常回覆我們呀 有問題時,我們就是一直等, 婚宴後有狀況了, 也是好幾天才回訊息,不正面回應, 對我來說就是敷衍打發我們 會想要反應這篇,是因為處理過程以來, 維多的處理方式對我們來說感受真的很不好, 爸媽得知處理方式後也是無法接受。 我們是在婚宴前一個月才請婚顧, 請婚顧去幫忙處理,飯店才後續提供消息及資訊, 為什麼要對自行處理婚宴事宜的新人如此的不友善, 如果我們沒請婚顧, 對婚禮當天場地和活動可以說是很多的問號, 然後,我們是不是就是一直等一直等? 簽約後的態度比簽約前差, 婚宴後的處理態度又更差了, 還有一種在到處踢皮球的感覺。 在群組裡沒辦法得到維多你們友善的回應, 我只好在這留言, 希望不要有其他的新人遇到跟我們一樣的狀況, 打壞美好的回憶。
P.Y.K.

P.Y.K.

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Trending Stays Worth the Hype in Taipei

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從第一次到飯店與業務接洽參觀場地,到婚宴舉辦約一年多的時間,這中間有我們覺得做很好的地方與可以改善的部分。這一年多的時間換了3個業務負責我們的婚宴,當中我們需要跟新承接的業務再講一次需求(前位業務感覺是有交接,但有些細節還是有遺漏。),且更換業務也非主動告知,是我們發信給原業務,新的業務才聯繫說人員更換。在試菜前我們看過不少婚宴社團與社群評論,主要擔心就是賓客會吃不飽,試菜當天與我們同行的男性家人也有跟業務、主廚反應,吃完大概七分飽而已,不過最後討論是每桌會免費加一份銀絲卷(我們有詢問可以把主食換成米糕,但主廚說沒有米糕,可是我們在同月份於維多麗亞舉辦婚禮的文章中,發現菜單裡是有米糕的...,我們覺得不管什麼原因導致無法免費換成米糕,應該明白告知我們,而不是回答說飯店沒做米糕很久了。在婚禮前兩週,我們陸續在通訊軟體群組與業務討論婚宴細節,很感謝業務盡可能的完成我們每個需求,但因為業務較常休假,訊息沒辦法於當天馬上回覆,我們就會有壓力與焦慮,畢竟很多溝通是講求時效性的,因為我們還要跟自己找的外部廠商聯絡、配合。這一年多的籌備期間,我們親自前往飯店超過5次,不少細節當面跟業務溝通、討論,我們也有提到近期看到其他在維多麗亞辦婚禮的評論,業務有跟我們說明原委且告知飯店後續有檢討並改善,對我們而言,只要我們的婚宴完美舉辦,前人的評論我們當然不會理會。婚宴前一天去到會場,業務也介紹服務我們的廳長給我們認識,會場的服務人員很貼心的協助我們掛舞台logo、擺放自備的位上禮、威士忌,確保萬無一失。婚宴當天小管家很專業的引導、協助我們每個環節,婚宴流程與上菜節奏也都有配合,只是婚宴當天喝的紅酒跟試菜試不同品牌、款式的,雖然家人反應比試菜當天的好喝,但到當天我們自己看到才知道紅酒有換,且萬一換成比較不好喝的紅酒,這樣對我們對賓客會不好交代。最後撤場時,服務人員有幫我們收集沒開的紅酒、威士忌、啤酒,小管家也很貼心協助我們把私人物品都推送到當晚入住的房間。整體婚宴服務是很有水準,菜色也精緻可口,賓客們的反饋都是好的,就一些小細節需要新人去跟追與溝通。 附註:我們選擇10道菜的菜單,贈一晚住宿、香檳塔、專業婚企&主持人(幸福故事館)、專屬拍照背板(麋鹿小姐)、迎賓雞尾酒會、甜點換哈根達斯冰淇淋、紅酒每桌兩支、果汁、汽水無限暢飲,另外飯店沒販售烈酒,也沒限制酒的種類數,我們就自備威士忌、啤酒供賓客享用。飯店也有協助收件服務,喜餅、啤酒等自備物品可以請廠商直送飯店由業務代收。我們二進時有請飯店提供花瓣,業務有幫我們準備,也沒有請我們自行清潔。另外1F大宴會廳後方的螢幕是電視牆規格,不論婚禮MV、遊戲互動、婚紗輪播都非常清楚,進場紅毯的投射燈光也非常專業,賓客拍我們進場的照片都不會有光造成的陰影。
陳柏儒

陳柏儒

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