Grand Mayfull Hotel Taipei — Hotel in Taipei

Our stay was absolutely excellent. We had the chance to try both the executive room and the elite room, and both were excellent, but besides the balcony and pool view were nearly identical. Location: First off the location is in a beautiful and affluent part of Taipei and a short walk from many shops and restaurants (but honestly so is nearly every hotel in Taipei). The Grand Mayfull shines in its proximity to a vast riverside park which offers a lovely walk and in my opinion gorgeous views of a nearby bridge, downtown, and of course the river. It's also less than 1km from the nearest MRT station which is exceedingly convenient. The room was immaculate and what you would expect from a 5-star hotel. The room came with complimentary soft drinks, coffee, and tea, as well as some snacks. The bed was nice, though not the soft dream you imagine when you hear the words"Egyptian cotton" whispered in your ear. Above the bed there was also a lovely painting of a faun The bathroom was by far my favorite with a 17,362-function bidet that will do everything for you but your taxes. Admittedly the only place the bidet fell short was its blow dryer function, but I won't fault the hotel for this lack of adequate testing. The shower/bath is incredible and allows for nearly every method of bathing you could think of, from tub to showerhead to waterfall to wooden bench and bucket, you can have it all. The complementary wash gels were quite nice, but the hand lotion smells a bit odd. I suppose that's personal preference. The lighting situation in the room is pretty amazing, and it's the small conveniences that make the room. There are light switches everywhere for isolated or filling light for any area of the room. The automatic curtain control at the bedside works beautifully and the blackout curtains are truly that. Other small things in the room that were nice included the slippers, the ability to play music from the TV on a separate overhead speaker in the bathroom, and a desk with ample outlets, as well as an HDMI port with which (I assume) to connect to the TV. One last thing to touch on is the breakfast buffet, which was not only as immaculate as everything else in the hotel, but includes a made-to-order soup station, dim sum cart, fruit and vegetable juicing station, ice cream and sorbet options, baked bread and pastries section, and my absolute favorite, concentrated fruit vinegar which you dilute with water and drink straight. Overall the Grand Mayfull is a gorgeous monster of a hotel which honestly has so many amenities that unless your primary objective is to stay there, you won't have time to explore them all (as I unfortunately did not). For the price I would say this is quite the worthwhile establishment if you care enough to splurge on a 5-star with exceptional service and staff with proficiency in English and Japanese. I will definitely be back...

Unapologetic staff and the manager Edward Tsai made things even worse.

It makes me sad to write this review since I travel to this area often. I was hoping to treat this hotel as my second home while staying in Taipei.

I stayed at Grand Mayfull in late January 2019. I got my first room #725 and saw something on the carpet that looked like it was sperm. I was disgusted so I asked to change rooms and they moved me to the room on the 8th floor no problem. My husband and I enjoyed the second room we stayed in and were happy.

Feb. 2019, I booked this hotel again for my second trip. As soon as I got in the room I realized, oh no, it was the same room #725 where I saw the sperm on the carpet. I flew in that night from California and the jet lag made me so tired all I wanted to do was relax. I had no energy to change the room at that point so I went to bed. I tried not to worry about what I saw last time but I found myself very uncomfortable. I had a hard time sleeping so I decided to change the room. I was just not to going to be comfortable in that room so I called the front desk at around 5 AM to change rooms. The guy at the front desk I spoke with was very nice about it and said he would have someone bring me the new room key. The Manager on Duty, Edward Tsai, brought me the new room key to me.

Edward Tsai was the worst manager I have ever encountered in my life. I will never understand how he got hired to work at a 5-star hotel. When he arrived he asked me why I wanted to change the room. It was very annoying that I had to explain again why I wanted to move to another room. Even more, he asked me if I saw something dirty and what kind of dirty thing was it? I told him about the sperm I saw last month. He went on to ask, is it invisible to the eye or not? (I was born in Taipei, Taiwan) I know what he meant, even though he did not say the word: Ghost. I felt insulted and mocked by him. He said: it's not normal to change the room at this hour. I said: OK. Forget about this. I do not need to change the room now. I will talk to your manager. He said: I am the manager. I said: So what are we going to do? Change the room or not? He said: OK. Let me show you the new room. He showed me the room and I told him I would take the room.

He then said: You know what, you have used two rooms a day that is not right.

Are you serious?!!!!!! He actually said that to me!

I am still in shock. How could you be so bad to your customer? What do you lose to get me to another room???

No one has apologized! The manager was a...

This hotel seems to be local owned and operated--a rarity in hospitality. I believe it is the only locally owned 5 star rated hotel in Taipei. That is quite an accomplishment. It is located in an upscale and quiet residential neighborhood that is within a few blocks of major shopping, entertainment venue and MTR station. ||||Its Beaux Arts style exterior is expensively clad in cut stone and interior public areas are similarly grand, featuring glittering chandeliers and polished marble floors. By contrast, the rooms are understated and modernistic, but equally elegant. They feature high ceilings, almost complete silence, luxurious bathrooms and true walk-in closets. ||||The hotel features impressive function rooms including a huge ballroom. Amenities include an outdoor warm water olympic size pool with giant video screen, sizable pool terrace with several lounge areas, a swanky cabana bar, large changing areas with Japanese style saunas, and the epitome of an executive class gym. ||||To date, I sampled 3 out of 6 of the hotel's food purveyors. Despite completely different themes they feature top rate food, excellent ingredients, stylish presentation and flawless service. The price of my room includes a buffet breakfast. Even though I have made it to less than half of the breakfasts, I can attest to their high quality. The buffet room is cleverly laid out with discreet serving areas to reduce crowding. Because the serving islands are discreet, it does not look like a lot of food, but is. The range of choices and quality of offerings are superior. Details are top notch--for example, including a flower pattern inset into the fish cake in the chawan mushi. The made-to-order dishes are splendid. ||||Yes, the hotel's service is exceptional. Everyone is professional, eager to help and seems well informed about the hotel. Even though I do not speak Chinese there has not been any issue in the hotel. Staff is fluent in English. ||||I am in my fourth week of traveling to three countries in Southeast Asia. The Grand Mayfull hotel is the least costly per night of the places I have stayed in, but it is the only one I am reviewing because I do not want to bring up minor shortcomings at the other places. If the Grand Mayfull has shortcomings I have not found any yet in my 6th night in the hotel--in addition to having spent a lot of time during the day in the hotel and my room due to an injury sustained earlier. I hope other guests will find their stay as...