Golden Tulip Stonetown Boutique — Hotel in Malindi

I recently had the pleasure of staying at the Golden Tulip Stonetown Boutique in Zanzibar, and I must say it was an exceptional experience from start to finish. This charming boutique hotel nestled in the heart of Stonetown truly exceeded my expectations in every aspect.

Arrival and Check-In: ★★★★★

From the moment I arrived at the hotel, I was greeted with warmth and hospitality. The check-in process was smooth and efficient, and the staff immediately made me feel like a valued guest. I was also offered a refreshing welcome drink, which was a delightful touch after a long journey.

Accommodation: ★★★★★

My room at the Golden Tulip Stonetown Boutique was a true sanctuary. The design effortlessly blended modern amenities with Zanzibari charm. The room was spacious, impeccably clean, and tastefully decorated. The comfortable king-sized bed, along with high-quality linens, ensured a peaceful night's sleep. The view from my window overlooking the picturesque Stonetown streets added to the overall ambiance.

Dining: ★★★★★

The hotel's restaurant offered a delightful culinary experience. The breakfast buffet was a highlight of my stay, featuring a diverse selection of both local and international dishes. Fresh fruits, pastries, and a variety of hot dishes were available, and the coffee was exceptional. I also had the pleasure of dining at the hotel's restaurant for dinner, and the seafood dishes were a standout, showcasing the flavors of Zanzibar.

Amenities: ★★★★★

The Golden Tulip Stonetown Boutique provides a range of amenities to enhance the guest experience. The rooftop terrace with its stunning views of the Indian Ocean and Stonetown's skyline was the perfect spot to unwind in the evening with a cocktail. The hotel's small but well-maintained pool offered a refreshing respite from the tropical heat.

Service: ★★★★★

What truly set this boutique hotel apart was its exceptional service. The staff went above and beyond to ensure my comfort and satisfaction throughout my stay. Whether it was arranging transportation, providing local recommendations, or simply offering a warm smile, their attentiveness was truly commendable.

Location: ★★★★★

The Golden Tulip Stonetown Boutique's location is ideal for exploring Stonetown's historic streets. Many of the city's top attractions, including the Old Fort, Forodhani Gardens, and the Sultan's Palace, are within walking distance. It's also conveniently located for those wanting to explore the local markets, restaurants, and shops.

Overall Impression: ★★★★★

In conclusion, my stay at the Golden Tulip Stonetown Boutique was an unforgettable experience. From the warm and attentive staff to the well-appointed rooms and excellent dining options, every aspect of the hotel was top-notch. Its prime location in the heart of Stonetown made it the perfect base for exploring this charming and historic city. I wholeheartedly recommend this boutique hotel to anyone visiting Zanzibar and looking for a unique and luxurious stay in Stonetown. I can't wait to return to this little oasis of serenity...

Disappointed with the customer is service is understatement. What a useless unhelpful manager, done my booking through Jumia whom the Golden Tulip manager proudly and happily said have been working with them over two years (with all their problems yet he’s happy to keep on partnership with them).

If you can’t do something with Jumia then it’s screwing your reputation. It feels like you are on this mission together ripping people off. Booked through Jumia last night confirmed and received a code for my booking. For that reason have cancelled my existing booking as was a little far than this hotel and ofcourse don’t want to double book.

Rabg Jumia in the morning whom advised, Golden Tulip Botique haven’t confirmed their rooms availability to them. Hence a confusion.

Rang Golden Tulip Boutique Stone Town, initially the manager don’t even pay attention thinking is speaking to Jumia’s representative besides explaining to him I am a customer whom have cancelled my othe bookings as was deceived by your working partner Jumia! Yet he’s carry on wasting my credit telling me, He has to confirm email, of whatever app they are using to Jumia, I don’t need to know which app you are using or wether you have any at all!!!!

If you can’t sort your working partner (Jumia) you are both known to be conning people. I made a point to letting him know, it is still showing you have other two rooms available and perhaps someone is booking as we speak and whether you happy another person get same distractions being deceived there’s a room whilst you have no availability?! As if that’s not enough, the initial staff at Golden Tulip Stone Town is suggesting now that has happened, how about you stay at Best Western hotel that we so are close and you may be coming use our facilities such as pool etc ??! Really?!

Get your customer service right!

On the hand, I got really great and professional customer service over the phone service from the other Golden Tulip that is 5km away...

I had a terrible experience with the Golden Tulip Stone Town Boutique. Despite confirming my reservation and paying upon arrival, they cancelled it due to a supposed credit card issue. I was given three hours to update my card details, and they thought I wouldn't make it in time. I managed to arrive at the hotel within that time, but they still refused to check me in, falsely claiming that my room was occupied by a sick guest who couldn't leave.

The receptionist said my booking was cancelled for reasons she didn't know, the reservation officer told me my room was occupied by a sick guest, and the manager cited the card issue. This inconsistency and dishonesty forced me to find other accommodations.

Highly unprofessional and misleading behavior. Avoid this hotel. I do not recommend it.

If my review is inaccurate, please confirm here that a reservation officer did not mention a sick guest occupying my room and that I was not booked into another hotel.

The reservation officer mentioned my room was occupied by a sick guest, while the hotel manager said it was due to the card issue. If it was a card issue, why did the reservation officer tell me you had booked me into another hotel, called “Africa House” in Stone Town, which I refused?

I do not intend to post false reviews or hide any actions. My goal is to share my genuine experience to ensure future guests can make...