Samujana Villas — Hotel in Ko Samui

We stayed in Villa 28 for 7 nights. It is by far the best villa Samujana has in terms of location, decor and amenities. First I'll start with the highlights: there are 6 bedrooms and literally no bad rooms! Every single room had water views and it's own unique wow factor. the view...STUNNING! our house Manager, Apple, and housemaids were amazing and Apple went out of her way to anticipate our every need. Food was amazing and highly recommend the in-villa BBQ. Security was spot on and felt very safe.

Now or the lowlights. I'm sad that there is a negative about this place. First and foremost, do NOT use their guest experience manager! Do your research and book the activities directly. You will be much happier with the outcome. They have a preferred list of vendors they use which may or may not be in your best interest. They also put a 30-50% mark up on the activity which is fine if they indeed are managing the activity. However, should anything happen as it did to us, Samujana will not take responsibility for any of it. Nadear was our guest experience manager. She was very proactive before we arrived and wanted to make sure we pre-booked everything in advance without trying to understand exactly what we were looking for. When we did arrive to the villa, she coincidently was on vacation for the entire week. Long story short, everything we booked was via private charter so you would think we had more flexibility. As it turns out, we did not get to go to the areas we wanted and was treated like we were on a tour group. Important information we needed to make the right decision was never given to us, such as if you want to go to the national marine park, you have to book a speed boat instead of a catamaran. On one of the charters, they took us on a dingy to a beach restaurant. When the dingy landed, the driver lost control of the dingy and ran over my partner's leg. Luckily, it wasn't broken and my brother in law who was traveling with us and is a Dr. so we did not have to go to the hospital. Samujana did nothing about this incident other than have the charter company come by to apologize with some fruit.

We did a 3 hour ATV tour which promised waterfalls and great adventure. Turned out the wasterfall was a small walk across the street to a trickle and stream. The ATV course was very technical and dangerous. Then we were driven to the other side of the island for zip lining only to discover the zip line venue also did ATV and more of what we were looking for. When we questioned why they split it up like that, we got no response. They quickly pushed the blame back onto the vendors and since, Nadear, was on vacation the whole time, they could not verify the details. Huh?? It's clear Samujana has their own motives on the experiences they book you on.

Since our trip had activities scheduled almost everyday, this left a very poor taste for our overall experience. Our best experience was the only one that we actually booked ourselves because we really needed more specifics than what Nadear could answer for us and that was the private charter scuba diving we did!

At the end, the operations manager came to see us at the villa but offered nothing more than a simple apology. They even had a sales manager come by and try to get us to purchase one of the villas! For the price we paid, we did not get the 5 star experience...

We spent 10 nights overall at Samujana, 8 nights in villa 9 and 2 nights in villa 15 in August 2023 and both were great but villa 9, wow…what a phenomenal accommodation!|With two children, villa 9 far exceeded the expectations we had with the playroom, the built in slide and the cinema room, the videos and photos online do not do these amenities enough justice! |During our stay, we had the privilege of being looked after by Khun Apple and Khun Pui and I have to say, I was blown away by the attentiveness and customer service that was provided. Both ladies very quickly adapted to provide the right level of care during our stay, not too intrusive and allowing us ample space to enjoy the villa features without being overlooked. |Kuhn Apple was also excellent at suggesting things to do, what to eat and also arranging the activities we enjoyed during our stay, nothing was too much effort for her.|Breakfast was scrumptious and each day, we had lots of variety to choose from, the Thai breakfast was delicious.|During our stay, my husband got sick, which required an emergency room visit at 2.00am in the morning and I was hugely grateful to Khun Apple, the Samujana driver and the security team who helped to ensure we got to the hospital swiftly. Khun Apple stayed with us to ensure we were well supported and taken care of, far exceeding expectations and her duties as our villa manager. I am very grateful to Khun Apple during this time. In addition, as we had to quickly change sleeping arrangements, Khun Pui worked quickly to deep clean and change all linen over multiple bedrooms to ensure we could take care of my husband and avoid others getting sick. I was so grateful as it meant both ladies working excess hours, I won’t forget this level of care provided 💜|Despite having sickness challenges and many hospital visits, we couldn’t be more grateful to be at a villa, with ample space and an open environment that still allowed for us to enjoy our time there, whilst allowing my husband the space to get back to good health. |We definitely feel there is an unfinished vacation pending, I trust we will be returning to samujana in the future to enjoy paradise for a second...

Our stay at this villa was nothing short of extraordinary—a true masterpiece in hospitality and luxury. From the moment we arrived, we were transported into a world of opulence and tranquility, where every detail was meticulously curated to provide an experience fit for royalty.

The villa itself is a marvel of design and comfort, blending modern elegance with timeless charm. Every room exudes sophistication, from the sumptuous bedrooms to the expansive living areas that open up to breathtaking views. The private pool, surrounded by lush greenery, felt like an oasis, and the attention to detail in every corner of the property was simply awe-inspiring.

What truly sets this villa apart, however, is the impeccable service, led by the remarkable Villa Manager, Na. Na went above and beyond in every possible way, ensuring that every need was met with warmth, professionalism, and an almost telepathic understanding of our desires. From arranging private dinners to personalized excursions, Na orchestrated every moment with perfection. Her genuine care and commitment to creating a memorable stay were unmatched—we felt pampered beyond imagination.

The culinary experience was another highlight, with meals that could rival those of a Michelin-starred restaurant. Each dish was crafted with precision and presented beautifully, making every meal a delightful event to look forward to.

This villa is truly one of a kind—a destination that redefines the meaning of luxury. Whether you’re celebrating a special occasion or simply looking for a retreat from the ordinary, this is the place where dreams come to life. We left feeling rejuvenated, cherished, and longing to return.

Thank you to Na and the incredible team for making this an unforgettable experience. We will forever treasure the memories created in this slice...