Hua Hin Marriott Resort & Spa — Hotel in Prachuap Khiri Khan Province

I stayed at the Marriott Hua Hin Resort with my family for 6 nights and used my Marriott points to book the room. Unfortunately, during the booking process I could only choose a standard guest room with either one or two beds. I selected the room with two beds, even though I booked for 2 adults and 1 child via the Marriott app (for some reason, the app doesn’t allow adding a second child). Our younger son is only 3 years old and sleeps in bed with us.

Check-in was very professional and smooth. However, we were initially assigned a room with only one bed – a 6-foot-wide bed, which isn’t ideal for four people, especially for a European family. I then asked about getting an extra bed, but was told it would cost 1,500 Baht per night. Honestly, I find that quite disappointing for a Marriott hotel. I booked a room clearly for 2 adults and 1 child, so an appropriate sleeping arrangement should be part of the rate. (To be fair, I’ve had similar experiences at Hilton — some properties offer a free extra bed, others charge for it.)

BTW: I had already informed the hotel in advance that we were arriving with two children and included their ages.

Eventually, I reminded the staff that I had originally booked a room with two beds. They kindly offered for us to view both room types. We chose the two-bed room, which was significantly larger and had direct pool access. We pushed the beds together, and it worked out perfectly for our family of four.

Big thanks to the Marriott Hua Hin for this complimentary upgrade — we really appreciated it!

Important note for point bookings: Breakfast is not included when using points. However, as a Marriott Elite member, you can select breakfast as one of your welcome benefits — worth keeping in mind.

The hotel is beautiful, from the exterior to the clean and well-maintained rooms. Our kids absolutely loved the pools and had a blast on the water slides.

The hotel’s location is excellent, close to shopping malls, local markets, and other stores.

The breakfast is fantastic—the best bread we’ve had so far in Thailand! They offer a great selection of egg dishes, and the overall variety is excellent.

One area where we were a bit disappointed was the Kids Club. It’s a single room with a few different sections and a variety of scheduled activities — but the majority of them come at an extra cost. Unfortunately, they didn’t offer simple craft activities during our visit. Also, the TV was on nearly the entire time, which we didn’t find ideal for such a setting. Of course, that’s a personal view — for context, we also prefer not to give our children phones or tablets at restaurants, unlike what’s become quite common. That said, the staff at the Kids Club were very friendly and helpful, and we appreciated their kind attitude toward the children.

There was one situation that felt odd: after two days, a housekeeping staff member approached us and said she had made a towel elephant especially for us on the bed since it would be her last day working on our floor. It was a nice gesture, but it became clear she was expecting a tip — she repeated this a few times and really only stepped back after we gave her one. While we tip staff if we’re happy with the service, this kind of direct approach felt inappropriate. These kinds of interactions put unnecessary pressure on guests.

In general, I believe it would be helpful if hotels like Marriott provided clear information about tipping expectations, as customs vary a lot between countries and even among hotels. For instance, some properties use a shared staff tip box, which can feel more fair and transparent to guests who want to show appreciation without being put on the spot.

All in all, I can really recommend this hotel for a family vacation. Despite a few small issues at check-in and with the Kids Club, the overall experience was positive, and the resort offers a wonderful setting for both adults...

After being here for 7 days now, it turns out it was a bad idea to come to the Marriott Huahin Resort again. The difference between our first stay and this year’s trip appears to be like “day and night”. The place is obviously suffering from a severe lack of management - neither the Hotel Director nor any other member of the senior management team is duly visible. In 2023 this was a completely different story; the management team back then was always with the guests - they were seen at the breakfast buffet, talking to each and every person, they greeted people at the reception and were taking care of people’s general needs at all times! They were overlooking the activities of their staff members in order to guarantee a smooth experience for their hotel guests. This time there is not enough staff at the pool - towels are not removed from sun beds after people have left them so nobody knows which sun beds are occupied and which ones are available. Ordering food / drinks at the pool is a nightmare: no waiters to take your order, just QR codes (which are not even available at every single sun bed table). If you are lucky and you finally managed to order something, you soon realise that the food is quite tasteless. That’s probably the reason why people usually leave some food on their plates next to their sun beds. Since the food is not being removed fast enough (not enough staff), scavenging pigeons are attacking the plates and fighting over the left over food (same goes for the breakfast place - these pigeons are really annoying here in this resort). At the main pool there is an area with some shallow water. A lot of little kids / toddlers run around and play here - and of course sometimes they slip and fall. Normally it’s no problem falling in that part of the pool; however the hotel put a basketball basket on top of the shallow water part and this metal construction has a lot of sharp edges which makes it super dangerous for all the little kids. Which Manager signs up on something like this? Does no one care about the wellbeing of the kids who visit this hotel? Then there is a toilet next to the pool which is frequently used by the hotel guests who stay at the pool the whole day. Unfortunately the toilet is not being cleaned often enough which makes it stink disgustingly. Another perfect example of why the management is doing a bad job. A proper management would have this place cleaned continuously. Rooms: checking for shower gel, shampoo, toilet paper and tissue paper is not done properly - we had to ask for these kinds of amenities a couple of times already. The wifi in the room, also within the whole hotel and resort area, is not stable. Unfortunately, we booked a room in the main building which is facing the “Main Street”! Cars, motorbikes and all kinds of ambulance services are constantly passing by which makes it very difficult to sleep at night. The noise level is ridiculous. Two nights before there was a night market nearby. The band which was playing at that venue was so loud that it seemed like they were playing right next to our room! I can only recommend everyone not to stay in the main building. The restaurant choices here at the hotel are very limited. We tried to book their other restaurant called Big Fish. Unfortunately the amazing hotel management has decided that people with kids / toddles are not welcome at this place. This is really something: being discriminated in a family hotel for having a little child. Well done MARRIOTT! All in all, I can only say that this was the last time that we have been here in this hotel - we will for sure never ever consider this place again for any of our future...

Stayed 3 nights only, frankly not nearly enough. 2 adults and 1 kid aged 10.

What a fantastic group of people and what a lovely hotel, checkin was excellent served by the beautiful front of house staff, exotic gardens were pristine and hotel is in a good location (half way to most things, close to train station and a Tops within 5 minutes in either direction). We were very sad to leave but will come back the next time we visit Hua Hin for longer. This hotel offered the sort of service you should get from a quality hotel but often is sadly lacking these days... but not here !

My Platinum Bonvoy status was recognised and acknowledged in kind which was nice to see for my continued loyalty to the Marriott brand over the last 15 years. I got much better benefits (in line with what's actually advertised when signing up to Bonvoy rewards) at this hotel than I did during my preceeding stay at Marriott Marquis Bangkok. This makes such a difference to the overall customer experience in my honest opinion. Loyalty should always be rewarded.

Don't miss out on the bakery at the front of the hotel, great coffee and huge cakes and pasties were the perfect pick me up before heading for breakfast. Free ice creams by the pool for kids of Marriott Bonvoy member (free sign up), kids get a wrist band.

Note: no Exec Lounge at this property which was one of the major benefits / saving grace of the Marquis in Bangkok for us. The fantastic and well known Goji kitchen at Marquis Bangkok did not have much over the kitchen and catering F&B offering of Hua Hin. Hua Hin catering team presented excellent choice for a smaller hotel and a good mix of local and international dishes. Loved the Moo Ping !

Facilities, pool and more importantly....for our 10 year old.....the lazy river, water slides and splash zone area were all great and it was good to see a lifeguard monitoring the slides.

Only thing missing was something to do at night, the lobby area was too hot to sit in with what felt like no AC, just ceiling fans (from what we could tell) to sit there comfortably for a few hours was not feasible for us. The hotel needs a communal area with a bar to run promotions at night with some form of entertainment. An inside seating option....cool....away from the mosquitos !!

The only other things we noted as suggested areas for improvement:

1. 3 of us shared a double double room but the maid never provisioned the room for a family of 3 people, only enough towels for 2, toiletries for 2, amenity kits for 2, water for 2 etc. Staying for only 3 nights we didn't raise this with housekeeping but would have, had we been staying longer
2. It would make sense for the bakery to open much earlier for those 6am early risers craving coffee before breakfast or after morning workout/jog. It would be even better if the bakery offered in room delivery service!
3. Food takes a long time to come down from the main kitchen to the pool bar. We were also surprised at how limited the local thai dishes were on the pool bar menu (no staples such as Satay, Som Tam, Khao Soi, Isaan Sai Ua / Sai Krok). Introducing a small plate/street food type menu would work great in this venue based on its proximity to the beach and overall vibe. If selling Chang by the bucket, people would appreciate snacky finger food to go along with it.

Absolutely flawless hotel. Just go right ahead...