The Beachfront Hotel — Hotel in Rawai

We had been looking forward to staying in a 4 star, beach front hotel in Thailand, but the reality was disappointing it many ways.||There were some good points:|The restaurant/bar served nice food at a fairly reasonable price.|The room was nice.|Nice beach view from outside bar.|Shuttle buses to local beaches, but only at one set time a day, each way.||But the negatives outweighed them:|Although it was a beachfront hotel, you COULD NOT SWIM in the sea, which was not mentioned on the website.|The hotel was on a very main road, with very few other places to go about.|WiFi in your room was unlikely. It was strong in reception, by the pool, at the bar... But go to your room and the chance of connecting was minimal and this was highly frustrating.|The bar closed at 10pm||And our personal negative experiences added to that...|We had booked a twin room but when we arrived we had a double room and the bed could not be separated. My friend had already started to unpack when I realised the beds didn't separate, so we didn't really want the effort of moving rooms. I asked for a second duvet, so we had one each, and when I asked for it, I explained we had booked a twin room but it was a double, and received no apology.|The phone in our room made loud beeping noises about halfway through our stay, I had to unplug it. I mentioned it at reception but no one ever came to look at it |Housekeeping propt our door open and when they left our door wouldn't close. I reported it at reception, and to housekeeping, no one came to look. It got to when we wanted to go out for food, and we couldn't leave the room with the door not closing, so I had to go to reception and explain again what was wrong with the door and that we wanted to go out and needed someone now. It got fixed not too long after then.|We ordered a breakfast box for the day we left as were picked up at 4.30am for the airport. The woman on reception wrote down our request. When we checked out, they had no record of our request and the kitchen didn't open until 6am!!||We would not...

We had been looking forward to staying in a 4 star, beach front hotel in Thailand, but the reality was disappointing it many ways.||There were some good points:|The restaurant/bar served nice food at a fairly reasonable price.|The room was nice.|Nice beach view from outside bar.|Shuttle buses to local beaches, but only at one set time a day, each way.||But the negatives outweighed them:|Although it was a beachfront hotel, you COULD NOT SWIM in the sea, which was not mentioned on the website.|The hotel was on a very main road, with very few other places to go about.|WiFi in your room was unlikely. It was strong in reception, by the pool, at the bar... But go to your room and the chance of connecting was minimal and this was highly frustrating.|The bar closed at 10pm||And our personal negative experiences added to that...|We had booked a twin room but when we arrived we had a double room and the bed could not be separated. My friend had already started to unpack when I realised the beds didn't separate, so we didn't really want the effort of moving rooms. I asked for a second duvet, so we had one each, and when I asked for it, I explained we had booked a twin room but it was a double, and received no apology.|The phone in our room made loud beeping noises about halfway through our stay, I had to unplug it. I mentioned it at reception but no one ever came to look at it |Housekeeping propt our door open and when they left our door wouldn't close. I reported it at reception, and to housekeeping, no one came to look. It got to when we wanted to go out for food, and we couldn't leave the room with the door not closing, so I had to go to reception and explain again what was wrong with the door and that we wanted to go out and needed someone now. It got fixed not too long after then.|We ordered a breakfast box for the day we left as were picked up at 4.30am for the airport. The woman on reception wrote down our request. When we checked out, they had no record of our request and the kitchen didn't open until 6am!!||We would not...

Stayed in room #6109 with the plan to enjoy and relax with the amazing view. We entered the room and was instantly hit with an awful sewerage. We were so exhausted so we slept the night. The next day I notified the front desk and they told me that they will send housekeeping to check it out. House keeping came cleaned the room and placed fragrant pocket in the bathroom. The sewerage smell was really bad. The main room was unbearable and was not able to use the room. I notified the front desk and they sent the house keepers again. I notified and explain my situation again at 11pm that night and they finally sent a technician to come look at the problem. We were told the smell would stay and that there were not other rooms available that night. We had to sleep on the couch away from the smell from the ensuite and master bedroom. The smell gave us headache and stunk our clothes and skin. Eventually we were given two double bed rooms. And was finally able to enjoy the last night. We payed a lot of money and expected to have a relaxing and blissful time but it turned into a horrible holiday. We were not compensated with anything or even a proper apology. I urge people to ask to smell the room and instantly ask for a change of room or cancel the stay. I read the reviews on google reviews in a moment of frustration and saw a post a week before complaining about the same issues in the same room, see the photo attached. So it was clear that the staff were already notified about the sewerage smell and they intentionally put us in the room. They had ruined out stay and when we complained they seemed clueless....