I recently stayed at Les Orangers Garden Villas and Bungalows and, unfortunately, my experience did not live up to the 5-star rating I expected.
Negative Points:
Reception: I sent three emails 2-3 weeks prior to my stay regarding a marriage proposal, but I received no response. Upon arrival at the hotel, I inquired about the emails and was given a generic response. Although they did offer to arrange musicians and rose petals and showed me a video of someone else's proposal, I was looking for something more unique and special. This was definitely the major problem of the hotel, where the staff were sarcastic and unprofessional.
Room: My room had a view of the hotel entrance, and there was no internet access in the room except near the entrance. When I asked for an upgrade, explaining it was a special occasion and that I was willing to pay for it, the receptionist falsely claimed that all rooms faced the garden and were identical. In reality, rooms facing the hotel's inner garden had a sea view, while mine faced the entrance and parking lot. Additionally, the sink in the bathroom was always clogged. The hotel was unable to resolve the issues with the room and internet for the duration of my stay.
Housekeeping: While the room was always well-cleaned, the amenities were inconsistent. Initially, I had shampoo, conditioner, moisturizer, and soap, but after 4-5 days, I found a much larger variety of products. Though this didn't bother me much as I prefer to use my own products.
Spa: I stayed 8 nights at the hotel, and 3 days after my arrival, I went to the spa to book the free massage that all clients receive. Unfortunately, they told me that I had to book upon arrival. They eventually gave me a date, but it was on the day I was leaving.
Functioning of the Hotel: Since there are several restaurants and bars, when you arrive, you have no idea where they are and no guidance is provided. You need to find everything by yourself, which is definitely a front desk/concierge problem.
Television: The hotel does not have smart TVs, so don't expect to connect to your Netflix account.
Taxi Service: When I asked the reception to call a taxi, I was told to go to the hotel entrance where taxis might pass by.
Positive Points:
Housekeeping: Despite the inconsistency in amenities, the room was always well-cleaned.
Food & Beverage Staff: The F&B staff were very attentive and friendly, always available and dedicated to providing the best service to guests.
Location: As a destination for sea, sun, and sand (SSnS), the hotel is situated on a fantastic beach with great water temperature, making it a wonderful place to relax.
Additional Comments:
On the last day, while enjoying the sunset at the hotel's magnificent bar with a beach view, I saw preparations for a fantastic marriage proposal, which made me quite sad given my experience. Later, I spoke with an assistant director who was very attentive and listened to my feedback. He explained that the hotel management had changed about two weeks prior and that the recent proposal was organized by an external company. At checkout, despite all the mistakes made during my stay, the only thing they said was "thank you" and "goodbye" in a sarcastic tone.
Overall, I expected more from a 5-star hotel, particularly in terms of personalized service and the WOW factor. Although disappointed by my experience, I must commend the F&B staff and the beautiful beach location. However, for the price, I recommend finding another hotel located on...
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