New Park Hotel — Hotel in Çankaya

We stayed at this hotel for three nights. Upon our arrival the room temperature was so hot. We turned the air conditioner on but to our surprise after diddling with it for a while it worked just as a fan. After calling the reception we were told the air conditioner is set to winter mode and they can't switch to cooling mode until a month later. It was a disappointing discovery, we had paid for a 5 star hotel but we didn't have the most basic requirements for a hotel room. At the end, we had to leave the windows open which welcomed street noise. Another thing that left a bitter taste in my mouth was the room service. They started cleaning at 7 in the morning and they were incredibly noisy. They slammed doors, threw stuff around and shouted in the hallway which distubed our sleep. The breakfast wasn't a head turner either. The soft drinks were served warm. All the foods that are supposed to be served hot like omlet, sussages, baked potatoes were cold. It tookme five minutes and two different waiters to get them to heat my food. And of course they used a pan with lot of oil to heat my food, who the hell uses microwave anyway? To the hotel manager, please don't bother responding with nonsense that you're going to fix these issues, you're not! I found reviews dating back to 2012 and 2015 complaining about the same issues. You would've already fixed if you were willing to. Just ask the waiters to be more sensitive about hygiene. I saw one of your waiters drop a fork and he picked it up and put among the bunch. What's up with that? The only good things I have to say about this hotel is its location which is close to metro (which unfortunately gets to a limited destinations unlike Istanbul's) and the Turkish bath...

The only good thing about this hotel is its location. Rooms are just terrible. They gave me a room wich is recently renovated. The room stinked like sewage. Toilet was very dirty. Flush button was broken so i had to put the cover on its place each time i use it. Water accumulates under your feet while taking a shower. The shower head broke and fell on my head while i was showering. Water accumulates in the sink too and does not drain. Window frame was broken and wasn't working so i had to sleep in a freezing cold. Mini bar was empty. By the way this was the third room they gave me because first two was smelling so bad i asked them to change my room. During this room changing process they gave me a room occupied by another customer and i ran in his room while he was changing. I have stayed at hundreds of hotels all over the world and i have never seen a five star hotel with such a filthy and small rooms. Open buffet was teriible too. I don't recommend this place . This place is not 5 stars, it...

Tldr; it is a 2.5-star hotel, at best.

To start, we were given a smoking room even though we booked a non-smoking room online. At least they changed our rooms (from a king bed room to 2 single beds, first error)

Water pressure in the shower is very bad. Water pumps are not that luxury, this hotel definitely needs one. Forget about that cleansing shower in the evening with barely flowing water. Showers also lack maintenance. Our first room had broken shower door that does not fully close and rusted metals in the shower, does not feel good or clean.

Also need to mention the noise, if you need a quiet room, this is not it.

Edit: Since the review the hotel's been harassing us (by calling, texting every day) to offer us an 'upgrade' so that we can spend more money with them with no promises to fix the errors they made or the problems in the rooms. They only want us to spend more money and fix the review. I've stayed at way better properties in Ankara, with better service....